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Jira Service Management
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Mesage shown in my jira service desk, in project settings: We’ve noticed one or more required fields are either removed or hidden. You must add Affected services field to view r...
566 views 3 0 Deleted user September 19, 2022 -
For my team's Jira board, we use default descriptions to add templates to our tickets. We use markup to add tables for ACs but recently the markup isn't formatting and is showing up as raw markup in ...
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JSM DC the way we customize our workflows and scripts in DC that will be same way in cloud or its li
Hi community In JSM DC the way we customize our workflows and scripts in DC that will be same way in cloud or its limited to cloud?
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Hi Jira Community, We have a Jira service desk to monitor tickets coming from multiple organizations. At the moment, these tickets are coming through via email but we want to implement a cus...
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Hi there, We are using Jira Service Management for our internal IT support since May 2021. We started with the companies headquarters in Germany and onboarded other locations one by one. Now, in aut...
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Is it possible to hide the comments section of the customer portal. What I would like is to be able to allow a customer to create a request from the portal and see the default information (status, n...
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Hi all, I would like to understand how to set different sprint durations for different projects. Currently, the sprint duration value set on a project has an impact on the other projects/teams too....
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I have been looking for a while but can't seem to figure this out. Our company has a JSM portal that we use with outside customers. We would like only comments that come via the web interface to be ...
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Hello, I have a Service Management project where the Summary shows 'Hide -' as a default value on the Create screen. How can I get of this?
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I have created an automation rule to add a form to a JSM ticket to get more information on the request submitted. Is it possible to receive a notification from Jira that the form has been edit...
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Hello Team, I'm looking to solve a problem. I want to use Automation to Auto assign issues created to agents. However, I'm having a hard time finding a way to manage the users list without having to ...
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in a service management project i am required to send a notification after each confirmation, in automation i can only send notifications when a process starts or ends but not when the process is in ...
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I understand that you should add a person you want as Collaborator to Jira Service Team - but if Agents are billable, and Collaborators are not how can I choose which role I want for a specific user ...
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Tengo un proyecto de ITSM, muy sencillo. Manejo todo en COLA. Cuando las solicitudes ingresan por medio del portal, las veo en Cola sin problema. Cuando las solicitudes son Resueltas, desaparecen d...
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Hello, The company I work for uses Jira Service Management (version 4.15.0) I am trying to find a way to change the password of the Jira Administrator (I know the password but want to change it for...
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Hi Community? we are using the Jira Service Management Datacenter version when is it going to end of life or the support will end from Atlassian? is there any news? is it only server th...
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Hello. I need to create a regular rule using "Automation". We have many clients who are registered as Organizations. For each organization, an "Version update" task should be created every month. The...
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I have below items Parent Ticket lets say ABC-1 Subtask to the parent - ABC-2 another ticket in diffrent project - XYZ-3 i have a automation rule which will check if the status of ABC-2 is chan...
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Currently we have 12 priorities in our domain. My plan is to lower the number to 4, which is a cleaner experience for agents, and matches our company SLA levels. As this will affect both service and...
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...verrideScreenSecurity=true`, { method: 'PUT', headers: { 'Accept': 'application/json', 'Content-Type': 'a...
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I have to update the status details field using python script. Status details is a drop-down field having the below values: None Production Staging. I have to set status details field to S...
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Hey community, I used to export the work logs table using the power bi connector "do it" but suddenly the API stop giving me the value and it exported an empty table while there are wo...
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Hi there, I have built a form where users of a project can go in and create or update insight objects. One of the options is the group picker (binding a Jira group to the insight object) but this c...
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Hello Community. Question 1: Is there a way that I can customize the customer portal through marketplace add-ons? Such as making the banner size small, adding more tiles within the same row, etc....
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When I move any custom field design with the help of any installed plugin from the field(Right side box) to the incident field it automatically becomes hidden. I am using Multilevel Select for ...
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