Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I've created my CMDB using Insight Discovery, and I've updated one object in Insight, then I make another sweep with Insight Discovery and it duplicates the object I've updated. There is a way to avo...
-
I need to select which parameters I want from the result of the scanner made by Insight Discovery. I don't know if that is possible besides select the patterns I can Configure. In resume, I need to ...
-
What is the difference between these two users? I am trying to deactivate the user named JiraHead 4 but I can't because it shows the Suggest Change instead of Update details. To ...
-
What is the difference between the accounts with actions "Show Details" and "Resend invite"? Do the resend invite not yet fully registered after they sign up? Please see the image below
-
Can we possibly set the link what we receive in Jira when reset password to be expired after 24 hour
Jira has a feature for admins to send an email notification to users for them to reset their passwords. What if the user is inactive to do the reset password within 24 hours? Is it possible the link ...
-
The normal setup of Jira to Log in is when you reach the maximum attempt of login asking you to do the captcha. But can we possibly set in Jira that we suspend an account when it reaches the...
-
Team I am not sure , it is possible. I have scenario. Weekend tickets needs to assigned 2 members and closed automatically after that ticket reports download in excel file (with selected f...
-
Hi Everyone, In the attached image you will see the fields called instructions and '29/07/2022 new form' Form. I need both of these to appear in the box below department. Drag it won't work you will ...
-
Is it possible to customize the email body template from an email notification received when we sign up? Please see the image below
-
I am working on Jira integration with Gitlab ..couple of questions are there regrading about working with stories ,if anybody give the support on this that would be great I have import...
-
Bom dia!! Estou com um certo impedimento que já vi que é possivel, mas estou com dificuldades de realizar. Gostaria de saber como posso fornecer a opção para o meu usuário (aquele que acessa o port...
-
Team When i am leaving the shift or planned vacation, I need to set Out of office in JIRA. Please share steps . Thanks Lakshmi V
-
Is it possible to install Jira Service Management widget to Sharepoint site? and how can I do this if it is possible?
-
how to add a user only to those tickets that were created from the mail "mypost@gmail.com" ? I think to do it through POST-function , but I only have part of the code import com.atlassian.jira.compo...
-
Hi all! I added a fourth agent for JSM. The tariff plan has changed automatically to standard. Then, I removed fourth agents. But I can't change the tariff plan for free. There is no "change" ...
-
Hi Team, I am aware that as an user, I can pin the fields at the top of view screen but my ask is, As an Admin can I pin some fields at top as an admin by default? And if the user wants to pin somet...
-
My attribute has an ID of 4567 I use REST API to update value in my object as per official documentation https://insight-javadoc.riada.io/insight-javadoc-8.6/insight-rest/#objectattribute__...
-
I have created a private dashboard with some graphs on it but when I tried to edit and share, it got stuck on 'Rename and share dashboard' steps: Create a private dashboard No...
-
Hi I have just set this setting so that users can download attachments. When I look at the notification email there is no link to download anything. This was the same in the previous setting the down...
-
Hi, so I need to remove a customer to prevent confusion. From my setting, anyone with my company domain can create an account on their own. However, I don't see any remove option on the customer page...
-
While working with Rotating Refresh tokens , We were looking in our developer console to Configure Refresh token Expiry time but we could not find the privlegde to do so.The refresh token expiry page...
-
Hi there, I am missing something when trying to pull an attribute of an object from Insight. In the Software Objects there is an associated Queue name, which references a Queue object type. The qu...
-
I created an automation where when a ticket closes, another is created. I want the newly created ticket to link back to the trigger issue but I'm getting this error.
-
Hi all, I've been searching for a while and haven't been able to find an answer - I'm in a team-managed Service project and want to be able to utilise the "Created vs Resolved" widget for team repor...
-
Hello, In JSM premium, is there a way to export attachments, forms and approval time ( of a status) in a file or another format as a whole package? The purpose is to keep those outputs as key manual...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 9 | |
| 7 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 19 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |