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Jira Service Management
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Hi all! I added a fourth agent for JSM. The tariff plan has changed automatically to standard. Then, I removed fourth agents. But I can't change the tariff plan for free. There is no "change" ...
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Hi Team, I am aware that as an user, I can pin the fields at the top of view screen but my ask is, As an Admin can I pin some fields at top as an admin by default? And if the user wants to pin somet...
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My attribute has an ID of 4567 I use REST API to update value in my object as per official documentation https://insight-javadoc.riada.io/insight-javadoc-8.6/insight-rest/#objectattribute__...
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I have created a private dashboard with some graphs on it but when I tried to edit and share, it got stuck on 'Rename and share dashboard' steps: Create a private dashboard No...
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Hi I have just set this setting so that users can download attachments. When I look at the notification email there is no link to download anything. This was the same in the previous setting the down...
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Hi, so I need to remove a customer to prevent confusion. From my setting, anyone with my company domain can create an account on their own. However, I don't see any remove option on the customer page...
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While working with Rotating Refresh tokens , We were looking in our developer console to Configure Refresh token Expiry time but we could not find the privlegde to do so.The refresh token expiry page...
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Hi there, I am missing something when trying to pull an attribute of an object from Insight. In the Software Objects there is an associated Queue name, which references a Queue object type. The qu...
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I created an automation where when a ticket closes, another is created. I want the newly created ticket to link back to the trigger issue but I'm getting this error.
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Hi all, I've been searching for a while and haven't been able to find an answer - I'm in a team-managed Service project and want to be able to utilise the "Created vs Resolved" widget for team repor...
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Hello, In JSM premium, is there a way to export attachments, forms and approval time ( of a status) in a file or another format as a whole package? The purpose is to keep those outputs as key manual...
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I've been looking on the internet, but I can't find a way to do it how can I make the filter in jira insight more efficient. Example: When I choose apple in device classification, and I filter usi...
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How to update xray test status for an execution I have created test execution and added few tests but not able to make any api calls. followed below doc but not luck. could anyone p...
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Hi people, About Created/resolved custom chart: A. In order to present correct data, it should use filter that brings the combination of: - Jiras that created previous week (creat...
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Hello everyone, I am trying to either add or update a request type (based on requestTypeId) to JSM projects. While we can create or delete request type in JSM using API, but I can't find...
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Hi Team , I stopped receiving notification by Email on 22/07. Can you please check if my email is blocked on your system and do the needful please to unblock it ? Thanks for your help. &n...
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I've got several categories created and there are less than 50 articles per category. I created a new article today (July 30, 2022) and keep getting an error after I create the article and try to add...
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If I create a new custom field and add it to an issue type in a JSM project, it is reflecting only on open items. Is there a way to make it visible across completed (Done) items as well?
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I have created 2 scheduled task which create 2 incidents per day. This is then done for the week so there are 10 incidents per week. (Monday to Friday - 2 per day) The incidents are carried o...
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Hi there, I put a new status in a workflow which any status can transition to it, basically a full Hold on an issue that can be triggered from anywhere. Works fine, I can put an issue on hold but I...
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Using proforma forms or the new JIRA forms, I need to set up Topics Topic A Topic B Topic C 1 2 3 4 Hard to illustrate, but they would be checkboxes and then topic c would have sub...
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Olá, Ao configurar o recebimento de tickets por e-mail, qual é a configuração necessário para que os e-mail que vierem no campo Cc sejam atribuidos como participantes do ticket?
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I would like to grant Browse Issues permissions to our reporters and request participants without giving them access to browse the entire project. I dont see Browse Issues as an option - is that avai...
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We started having issues of Jira not creating issues from email for all projects. No issues accessing the mailboxes per project for email intake. Email puller is authenticated/tests successfully. OAu...
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I'm trying to add two forms on the service request page but only one appears, how should I proceed?
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Atlassian Community Events
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| September 9, 2025 11:40 AM PDT | ||
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| July 29, 2025 10:24 AM PDT |