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Jira Service Management
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I want to capture the info for how tickets are submitted in our ticket reports. I know that you can include request-channel-type in JQL so I was hoping I could fill in a single-select custom field wi...
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We currently use service desk management for logging tickets and they all have serial numbers, is there a way for our customers logging tickets through the customer portal to enter the serial number ...
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Hi, I am using the out of the box dashboard gadgets to report on breached: time to resolution and breached: time to breached: time to first response and we have just increased the SLA'...
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Why we need Local admin privileges on all targeted windows machines for Asset Insight Discovery tool
Dear Team, We are using Asset Insight Discovery tool to scan our assets but we have one security concern with Windows based machines. As mentioned in your documentation, we need local admin privileg...
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Currently, when a rule fails, Automation for Jira allows you to designate an owner. This owner will receive an email when it fails. Is it possible to create a JSD ticket instead of send a...
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I have an issue that was created via Jira Automation that I want to stop but I can't figure out how to quickly find which Automation rule triggered it's creation. I looked under history for the issue...
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In my company, I am gathering interest in the Assets integrated feature. That looks really powerful, but I could not find an answer to these questions so far: is it possible to manage multiple...
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We are migrating from one different ticketing system to Jira service management, so while performing migration we want to keep the notification off and once the migration is done, we want to send out...
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I have a form on a project, that the user is requesting to see information from on the Dashboard. There are a couple different fields they are hoping to see on the Dashboard, but im not sure how that...
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Sending more Personalized notifications in autoreply to customer e.g FirstName${issue.reporter.name}
I want to send out a personalized message to customers via templates in Jira service management. Still, by default we do have ${issue.reporter.name} field and it by default takes the login name ...
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Hello, I am creating a tool to report problems only within my company. I'm looking for a solution so that a ticket can't be closed without a response to the customer, and so that a ticket can't be cl...
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I just set up a couple of custom queues and have added them to the team priority list, however, none of the other agents are able to see these new queues. I've verified they are all agents and have a...
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Hi, Does anyone know if it is possible to increase the limit on service relationships. It seems ridiculous to be limited to 20. I want to use them in our Change Control as recommended in the documen...
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Hello Community, On the JSM User Portal, we need to create a multi-level hierarchy. Service Name --> Service Category --> Service Sub-category --> Request Type I am aware that Portal G...
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Hi, I am trying to configure an insight import using a JSON import type and pointing it to a URL. This url works fine for the endpoint in postman, but in jira when testing the confi...
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I upgraded by license from 50 to 250 users. Now all my add-ons are disabled? They are all licenses to 50 users and I don't need any more users for them.
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How to change default assignee, Key, how to add Approvers in SR, How to add organisation?
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How can we add different keys for different service requests i.e. for Incidents it must show as INC-
How can we add different keys for different service requests i.e. for Incidents it must show as ITSMINC-001, for service request it must show as ITSMSR-001 similarly for change and Problem tickets as...
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Hello, I want to export all tickets of a project to PowerBI via API call. This is currently limited to 100 tickets with the "maxresult" function. Is there another way/ Api call to do this?
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Hi, I have a problem with my "request form" When I send my registration form, an answer is: "The request could not be sent" "The request could not be created. Check that the fields are fille...
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Dear all, We have a customer project A where users are handling some ticket in theire own side. Some of those ticket as a linked reference to a Service Management issue . From project A, those use...
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I'd love to know what your favorite Jira Service Management feature is and why you like it.
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We are setting up a test environment for JSM. We currently have 200 Jira users. We would like to setup a test environment in JSM for a few months to test the JSM product. Ideally, we would love the...
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We have a form that is used to create issues on submission. These are HR related forms for managers level employees and as such don't want them published to our portal page where any non-manager empl...
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When a customer of ours who has access to Jira Service Desk Portal creates a new Jira ticket,the organization field is not set to that of the reporter automatically. Previously when we received tick...
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| May 4, 2026 10:30 AM PDT | ||
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