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Jira Service Management
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I can add categories to my Jira project (queues, service requests, incidents, etc) but I am seeing on another page that they have completely different options (issues and filters, google drive, slack...
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Desired behavior: I am trying to import tickets into JSM from a different ticketing system. Some tickets in the CSV file have multiple entries because time was logged at different stages throughout ...
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I had a spec (request) requesting access to all of our users that are non licensed Jira users in the company. I was able to configure this in Customer Permissions and it works great. My problem no...
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I am using a Jira board for tracking recurring tasks and attempting to report on if tickets are resolved before the tracked "Due Date" in the ticket. Currently, when a ticket is closed (status ...
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Foe work, I need to configure a custom client portal, but in order to do this I need to set up the Request types; however there are some fields that are missing to finish the task that I was assigned...
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I'm trying to change the status of my workflow once I finish approving all the subtasks but it doesn't work for me. Can you help me see what I'm doing wrong? I put my screenshots. Once the case has ...
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Hello. I have a problem when bringing the insight type objects, I get the following error but I don't really know why. Does anyone know why it appears?
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I am trying to write a rule for priorities to automatically change when it is close to the due date. Low due date is more than a month Medium due date is a month Critical means it is within a week...
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Hi, I have Setup sla by time-to-sla and use the time to Sla Gadget im jira Automation. The Rules worked, but the audit log ist not written. We have only the paid Version installed . How can we alle ...
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If I search a reporter's name in the quick search, I don't see the tickets they submitted. I only see tickets where the description contains the search terms. This seems really not helpful. Is there ...
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Hi, I want to add a custom Button in the requests View and want to create a comment in the issue . Here i will use scriptunner . But what ist the best approche. Use a web Ressou...
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Hi Everyone, My team noticed today that there is no longer an option to select Team managed when creating a new project. I don't see anything noting this in the Atlassian cloud blog. Anyone kn...
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Hi, I'm wondering what the vision for Services in JSM is - I note they can be synced with Bitbucket. Is the intention that this list then can be imported to Compass as YAML? Will this line up with ...
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Hi all, i need to identify churning tickets using JQL. Normally churning tickets have * mark after the ticket number. Is there any way to identify that? Example for Churning ticket&nb...
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I tried enabling approve email notifications when users log a request. Although i enabled the feature, users are not receiving the email. Even test email also doesn't seem to be worked. Kindly assis...
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Hi Team, Management would like performing a Logical Access Reviews for Jira and are requesting a .csv export to get the info, but I did not see on UI. Could you please suggest us on ...
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Trying API GET /scim/directory/{directoryId}/Users However, we are confused about getting the directoryId. We have seen some posts on using organization but get a 404 error with that. We are ...
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Dear Community, I have a service project where some tickets have a summary, which containe the names of certain domains. e.g. atlassian.pl, altlassian.de, altlassian.no. In addition, I have a spec...
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I'm trying to get a project setup that provides round-robin assignment. The users will be shared mailboxes, and I want a notification sent to the users with the body of the issue. (Basically t...
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Hi Team, How to send the notification email to users its depending on the JQL filter results. We have JMWE, Script runner , and JSU addons, and on Server version 8.20.6 Thanks! Sara
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Hi all, Not really sure how much info to go into without oversharing(!) but basically would like to know if you can get other fields to show in the ticket view for a customer that aren't editable ...
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Hi everyone, somehow two of our internal users appear in the customer view of our service desk project (see screenshot). I am not able to remove them, as you see. These users cannot assign s...
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Hi all, I've a table ( table 1) in insight, where an attribute is an object from an other table (table 2). When i create a new object in table 1, I can search for objects in table 2 by the attribute...
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I have a JSM request system that I want to add something list of products to. Approximately 10,000 products. I also want that list restricted by a previous selection -- so they cannot add incorrect p...
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Dear Community: Not sure if you have the same experience. I'm trying to export an object schema with objects and when starting the export I get the following error trace in insight_objectschema_expo...
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