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Jira Service Management
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Team I need automation rule for below scenario with screenshot . any help appreciated Step 1 : When issue Created Step 2 : Issue field condition - status - In Progress / Waiting for Reporter / on ...
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Hi I would need help in determining what is wrong with my smart value/ JQL for lookup issues automation. The logic of the automation: If a client creates "Upgrade task" Lookup for is...
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We have created multiple projects for use with our customers, I can access the intro message within the portal settings for some of them but there is one I can't. I've tried changing the projec...
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I have created a portal with service request types. When the customer opens one of the service request forms on the portal and after filling in the required information submits it, can it be automati...
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Hi Team, I created an automation rule for my project in Sandbox and for some reason, I can't link it to this project. The rule refers to - closing the parent problem when the subtask is closed...
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Hello, We have a few IT "AGENTS" to handle our colleagues' support cases. How could we sync our colleagues using Active Directory? i.e. colleagues = end users / custo...
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Hello, When I do a "Jira configuration import" in Insight lots of schemes are returned (Issue Type Scheme, Workflow Scheme, Field Configuration Scheme...) but not the Priority Scheme. Do you know th...
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Hello everyone! Could you tell me how to change the name given to an SLA? I have tried, but in the edition it only gives the option to delete or change the parameters. Thank you very much!
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I use Jira service desk cloud solutions, but I have a question about internal commnets replying to Jira ticket from mail. When I receive email notifications from a Jira service desk application, I r...
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Is it possible to restrict the customer to sign up in the Customer Portal? Admin Approval is required? Currently, the admin approval that we had is for agents only when they successfully sig...
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We are struggling a little bit with the customer sign up for external customers. Jira Service Management provides following options for external customers: allow self-sign up, your project is publ...
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How can my agents create tickets for request types that are hidden from the portal?
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Team Highly appreciate if anybody share the rule below . Thanks Step 1 : When Agent Shift Ends like 6 am to 2 PM Step 2 : If that agent tickets - Reporter (Customer) add the ...
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need to add custom field with insight data, only active groups should b displayed
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The email connector service can fail when users modify form fields, or credentials change. We aren't necessarily immediately equipped to notice this and check the event log. Is there any way ...
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I created a custom field with "Select List (single choice)" type. Is it possible to automatically set a Priority depending on their choice in the dropdown?
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Hi there, I am building a little catch all queue to grab issues that come in that might not be caught by some automation. The automation is built around populating an Insight custom field call...
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Hi all, Really keen on implementing this automation (or finding a similar workaround) without having to utilize the default Request Resolved customer notification. Has anyone had any success wi...
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Hi, When I select a project and go to project settings and then request form I see that some custom fields are required. When I select the arrow for the drop down and hover over "Required" or "Remov...
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I keep seeing those alerts on email queues (for me, connected to shared mailboxes in AzureAD/Exchange). I'd love to use Oauth, but wouldn't you need to consume a license ? The pop-up warning of non-O...
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I need to listen to attachments added to an issue from the customer portal. If the file is added from JIRA, the listener is triggered, but not when the file is added from the customer portal. Is th...
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Hi, Requesting your advise on importing multiple values into a Single Field. Trying to import the Roles however some Roles have multiple Department Department is an Object configured with Unlimite...
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We're new to JSM, and still building/ testing it out. I noticed issues that were deleted in JSM are still visible as open in the customer portal. Is there a way for us to make sure that delete...
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We are trying to modify tickets from an old employee to a new one. Is there a way to modify the ticket creator to be the new employee?
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I've created my CMDB using Insight Discovery, and I've updated one object in Insight, then I make another sweep with Insight Discovery and it duplicates the object I've updated. There is a way to avo...
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