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Jira Service Management
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I have a helpdesk used for logging requests for lab work. We would like to be able to automatically generate a summary PDF with just a couple of fields when the issue is created. This would then be p...
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I am looking for a certification for Service Management, the only one I can find is for Cloud. Is there a test for Data Center?
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My company has two different groups with wildly different needs: consulting -- fast growing, simple processes, limited add-ons and development -- stable size, complex processes that include a few add...
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Hi, On Jira Service Management, I cloned an issue then I shared the result issue within organisation. The problem is that my customer couldn't see the cloned issue. I alread...
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Hi there! I'm trying to set an automation that every time user comments with a number it'll trigger another comment on the ticket. Since I use Atlassian Assist, comments from users that are n...
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Buenas Hay manera de obtener el listado completos (en fichero csv o xls ) y conocer cual es la organización a la que están asociados. Se que se puede descargar en csv el listado de los ...
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I'm creating a project for the company I work for, but it needs asset management and I don't know how to link an incident with insight.
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Hi, we are using Jira Service Management for technical product support. First, we had configured it that users must create an Jira account to access it. One of our customers has Jira too (but it is...
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What is the best way to track STIGs in Jira Insight? Is it possible to upload entire folder to Insight object? I see that I can upload only a single file right now.
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When creating a Request Form (Forms) It's possible to override the standard input forms for a request input. eg: If i create a Text Input and Link it to "Reporter" from JIRA - the default Repo...
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When creating the new Forms request type. I've noticed that if i create my own input field, i can link them to the JIRA ticket fields. eg: I've created a Paragraph and linked it to Desc...
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Good morning, I have a project that is going to be shared and managed by several agents with their clients classified in organisations. Example: Agent1 = Organisation 1 --> customer 1 ; custome...
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The emails send to the customer fine, but I want to add the assignee who's dealing with the ticket. But it's not in the "To" dropdown.
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Hi Is there a way to update the user preferences (f.ex. language) in the JIRA Service Management profile - for others, as an administrator? And if so, can this be automated? (REST, SIL..)
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About JSD, recently I found there are 2 ways to add customers. Project Setting > People > “Service desk customer” CHANNELS &S PEOPLE > Customers > “customers”. And I hear...
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To whom it may concern, We have a question. We want to buy ''My Requests Extension for Jira Service Management'' plugin and we'll pay this. If we can't get the maintenance package, again after...
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Hello! Is it possible to create multiple links for multiple customers that they can use to create service issues on? One link should go to this specific organization Other link should...
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Hi, I want to track tickets that the Engineering team didn't provide answers to/action on, so I was using the filter below, however, if I add any comments or update fields it counts as an upda...
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is there a possible ways to know the users nationality in JIRA?
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Goodnight, I have a Jira Service Management space, in which I have 6 projects but I only want one to be seen publicly, that is, anyone with an email can raise a request and the other 5 o...
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I want the project name to appear in the artifact search result list instead of the project's key value. Which column should I use? And I want to show the time it takes to process the issue, which ...
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How on earth do you just simply auto assign a new ticket to a specific agent based on certain conditions? I've already tried Automation but everything there is "issue created" and these aren't issues...
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The company's page attempts to load but then doesn't display. The contacts page loads fine. I've checked the templates in setting and all my configurations are saved but the when I click on the compa...
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Hi JIRAist, I am looking for an alternative to BI Tool on the cloud where the data residency is also pinned locally in Australia. We are currently using EazyBI on server edition. Any suggestio...
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Hello, I have an interesting issue where I have users not getting emails when a ticket is commented on. The annoying part is that it seems completely random. 1 user won't be able to get emails from ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |