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Jira Service Management
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My department wants to utilize Rovo Agents for our agents to look up confluence articles for their work. We do not want agents to create their own Rovo agents and get wrong answers or misuse the...
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I have a problem, I set up an automation in Jira that assigns tickets to the agents of a project with a balanced workload. The problem is that I have several time zones and if they upload a ticket at...
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We may have personal information discussed in requests, or have attachments with personal information. So we do not want that information to be available in the notification. I turned on the two swit...
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I am using object attributes to link objects in Assets. I have created an object type for users In the "Application" object type, I have a "Stakeholders (Linked)" (object) attribute linked back to...
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Hi, We have some forms with fields that weren't linked up to jira fields. We are now linking them up to help filter tickets etc. and I am wondering if there is a way to backfill old tickets. I thou...
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Hi - In our JSM instance the field configure button, which is usually at the bottom of the RH panel, has disappeared - for one issuetype only! I have no idea why, and any help to get it back would b...
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A couple of my users are unable to see the filter results as they are not members of stated "NOT IN" Projects. Surely the NOT IN X is a statement that negates the access check of said excluded pro...
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Hi everyone, I'm currently setting up a public Jira form and I would like external users to be able to upload files (like screenshots or documents) without needing to log in. At the moment, file up...
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I’m developing an Atlassian Connect app for Jira to inject a custom UI in the issue view, allowing u
Problem: The app opens a dialog (addorupdatestandup) when clicking an "Add" button in the issue view. The dialog collects user input (estimated time and description) and sends a POST request via f...
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We use the JSM with the option for our customers to register a new account if their email-domain is on our whitelist. The default language of the service project is German with English as a second...
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Hi I would like to prevent agents from reopening tickets in the JSD project. Is this possible? If so, how? thx, E.
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Hi Team, Is there a possibility to export content and attachments from one ticket into a document from Jira. We have to handover 1000 jira tickets with attachments to another unit. Thanks, ...
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We are currently developing a centralized employee help center using Jira Service Management to provide our staff with a single point of access for all their work-related needs. Our goal is to enable...
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Hi Community, I wanted to check on the Java availability on our LTS version 10.3.6 for JSM. Do you have any idea if we need to install Java separately even when using installer during upgrade? Als...
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Hello, I am editing a completed form within JSM under one of our projects. There is one question that has a YES / NO radio button attached to it. I would like to set this up so within the form, if...
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I have a field that will have a number of findings and need sub-task tickets based on that number.
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With the split in business Division, we're trying to find a way to create / duplicate the same site we currently have with Different URL
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Hi there! I was wondering if there is a way to do a "bulk change" to a bunch of tickets, some are in "Waiting for Customer" and some are "Pending", and I'd like to just send a reply to all of t...
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Hi, My Customer, already Admin in another company, created a new Organisation with Atlassian Guard as product. He used his desired URL. He gave me access as an Org admin. When I try to add...
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Hello Brand new to Jira Service Management, I've created a form that I would like to have our HR department users start filling out with legal employee information and then send to the manager to co...
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This has been asked before, but I can't find anything more recent than 2023, so hopefully somebody has come with a solution since then. Every time our users re-authenticate their Assets columns get...
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I went to account settings and saw that my time zone was not set and when trying to make that change I was shown a message that my account is managed by someone else, that I was not allowed to make c...
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Hi all, Do you know if it is possible to change the print template in jira cloud? That print menu when we press the 3 dots (top right corner) and then "print" The objective is, for example, to add...
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Hi All, I am trying to put together an AQL query filter that will only display certain location objects in a context for a custom field called Locations. For the sake of this exercise, We have a Loca...
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We want to use a EMail-Channel by using an IMAP-Mail; I know the user and password, but I can't create the Email-Channel because I get the following errormessage: "AUTHENTICATE failure, cannot conver...
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Atlassian Community Events
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| 27 | |
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| 6 hours ago | ||
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |