Sharing Forms with Stakeholders who do not hold Jira Licenses

[katie]

Hi, 

I'm running into permissions/access issues when trying to share a form with stakeholders. The use case is sharing a new hire onboarding form for the stakeholders to fill out and submit, creating a work item in Jira with the form attached. I've activated the form for an email request and do not have any access restrictions in place. 

When sharing the link to the form, the stakeholders are not able to access. Is this because there only admins, agents and collaborators can create a work item using a form? My stakeholders are customers, not collaborators. If so, is there any alternative approach? 

Thanks!

Katie 

[Mikael Sandberg]

Hi @katie,

Welcome to Atlassian Community!

Is the form in a Jira project or in a JSM project? In JSM the form is attached to a request type and users can see it via the portal. For Jira you can now create public forms that you can share with users that do not have access to Jira which was announced here. 

[katie]

Hi @Mikael Sandberg

Thanks so much for the reply. The form is in a JSM project and was hoping that I could share it with users who do not have access to the portal - only to submit email requests to the project. Is that possible within a JSM project? 

[Mikael Sandberg]

Unfortunately that is not possible in JSM, the sharable link that you can create can only be accessed by users that have a Jira/JSM license, it cannot be made public like the one in Jira.