Restricted Project Invite Only Access

[Yeyme Reyes]

Hello,

I am referencing this article below and I understand what it's explaining, but I have one question.  The people that I invite to my Restricted project, do they get added as Users to the account?  And if so, I imagine it counts against the number of User licenses?  I have a free account and want a Restricted project, however I am limited to only having 3 users in my account.  I am trying to figure out if I Invite users, will they get added as Users and it count against my license count?

Referenced article:

https://community.atlassian.com/forums/Jira-Service-Management/Restrict-Access-to-Jira-Service-Management-Project-to-Only/qaq-p/1753195

Thank you.

[Trudy Claspill]

On a free subscription you are not allowed to change the Access settings of Team Managed projects, nor customize the Permission or project roles. Refer to

https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

If you want the invited users to have Agent access for your Service Management project, then yes, they will count as licensed users.

[Yeyme Reyes]

Trudy see my question below, I posted it to the wrong box.  I meant to reply here.

[Trudy Claspill]

Hello @Yeyme Reyes 

If you want to invite customers (people who just submit requests) follow the guidance here:

Add a customer to a service project 

Users that have only Customer access do not count towards your licensed users.

[Yeyme Reyes]

@Trudy Claspill Trudy thank you for sharing that.  The people that need access will only be submitting a request to this restricted portal, not managing the tickets, if invited to use the form to submit tickets, will they be counted as a user license count?