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Jira Service Management
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I am currently looking at setting up csats and it looks as though I have some surveys that have sent (13 in the last year) but I have created some test support tickets and not of these have received ...
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I have a queue that will be worked on by a 3rd party provider and I am trying to filter certain issues to that queue for assignment to them. How do I create an JQL to facilitate that?
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Hi Guys, I'm trying to create a report in ScriptRunner that returns open incidents in an incident management project and any requests linked to those incidents. A basic query with the required column...
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Running JSM on a DC license, I have the system field 'Description' and a custom field 'Custom Description', both Text/multi-line. When providing a default value for the custom field the value is cor...
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Hi, we have a problem about external users, It is possible to limit an external user to edit only the issues in which he/she is the repoter. We want to limit edit issue to a external users ...
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Hi, I want to use default jira email address for all incoming and outing communication in my service project. Currently I am using custom alias <support@myorg.atlassion.net> for all outgoing m...
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Hi, Can some one will help me out what is the main use of "Share Settings with an existing Project" If i check and create a New project then how it will work? will get all the configurations for N...
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Hi, We have a setup where one of our websites & app has a contact form that then generates an email to a shared mailbox that Jira Service Management then automatically creates a ticket from. Th...
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In Service Desk I am trying to setup an automation on ticket creation, that if a specific condition is met then a comment is automatically added to the ticket. This all works fine but I am wanting t...
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Hey Concern, I am transitioning from one status to another on the basis of comments. If the reporter's comment is is resolved then the transition will succeed But if the user is commenting not res...
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Hi, I have an Insight Custom Field in which several objects are filled in. Now I want to automatically create a (sub)task for every object entered in the Insight Custom Field. How can this be achi...
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Hi Atlassian, I have certain Service Desk Team Members (not all) that can´t access one of our Kanban Boards. - The board contains two different projects. The team members are Service ...
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<!-- Template jirarestInterface --> <issuetracker> <username>username</username> <password>jirakey</password> <uribase>https://organisation.atlassian.net...
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Hello We are currently trying to figure out how to work between different support organizations in one Jira-SM-Project. For example, we want to be able to assign tickets to business support or IT s...
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Hi everybodies I have JS 8.20.7 / JSM 4.20.7 And today i got reclamation not first time My users (JS) and customers (JSM only portal access) after open browser got profile other user. Both s...
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Hi everyone! I have a problem with putting a ticket on mark as done. you see here the workflow and the last status (gesloten) doesn't work. on another workflow its working ...
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We have two service management projects, one that is public (anyone who registers can see the services in the customer portal) and another that is private (only employees / assigned customers can see...
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I have a JSM with a Portal and knowledge base articles. From laptop browser everything works fine when search for articles, but from mobile So browser I get "No matching search results" for the same...
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Hi Teams, In JSM, I have several projects and thus several portal. I create a new project A and need that portal to be open public, that is no activation is required to open a ticket. One requireme...
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We are using the built-in Services object schema to populate our Affected Services for Incidents, Change requests, etc. If I remove a retired service from the schema, it also removes that service fro...
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Hello Everyone, I am trying to setup an SLA which compares 2 date fields: planned completion date and actual completion date for a particular issue type. Kindly confirm if this can be d...
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Is there a way we can send out a notification to the person who submitted an issue though JSD that will give them updates about "Your issue is #4 in the queue". When an issue gets resolved, it would ...
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Trying to switch our account so anyone from our company can access the service desk portal without having to login or creating an account. Does anyone know how to do this?
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Saben si hay intermitencia en los productos de Jira
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...omments, Customer comments are shown as the API token JIRA User Admin instead of the Customer ID. What solution do we have to have the author of Customer comments to be their true customer ID (or d...
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| Subject | Author | Posted |
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