Community resources
Community resources
Community resources
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Jira Service Management
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What is needed to be able to make use of the HTTP Request option in Insight Automation. I am trying to make a POST request with url https://domain.com/rest/api/latest/issue, trying to create ...
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Hiya, I am trying to list the alerts, created between a particular time range via Analytics on JSM/Opsgneie, however, I am not able to do so. The data created, and filter, also includes the...
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How i Can add any user categories by departement
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Hi all We are looking into making our own Service Desk integration with one of our customers. Part of this journey is to get the Field type and field length of all the fields that we will be integr...
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How can I change the position of the widget?
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I need to integrate Prometheus and Jira to visualize the metrics. However, I am not able to find a Prometheus exporter for Jira. I have tried this in
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so in postman i have this POST REQUEST METHOD with the following urlencoded POST -> URL: www.xxxxxxxxx.xxx/api/now/get_token_here Body -> x-www-form-urlencoded grant_type = p...
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We allow our customers to file a ticket in one of our Jira SM project without logging in. How can I extract those tickets using JQL advanced search?
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When users make requests by email, it is not saving the body of the email in the ticket comments
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Hi there, I was trying to setup the MS Chat with a test instance of Office 365 I have. I have gone through the motions of adding Assist to MS Teams and clicked the setup bot. Back in my ...
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I want to know what type of object was created in automation (example: host). I am trying to use {{objecttype}} smartvalue but it doesn't work, {{object}} seems to store attributes but not the object...
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I am a Jira admin at my company and I'm pretty sure I request I had is not possible. Member of a private team-managed project wants the following. Any ticket that needs to be escalated ...
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Our JIRA cloud instance started back in 2018, and the person who set it up is no longer with us. There is no documentation as to what he did. Our problem is that we have a default commen...
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Is there any way to change the amount of the initial results that come in from the customer portal search bar? Currently comes up with three articles and an option to show more articles. But would li...
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We have a need for some of our client contacts to be able to contribute to existing tickets (view and add comments). However, they should not be able to log new requests. I created a p...
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Hello community, A report is required with the total number of incidents vs. the incidents that have breached the SLA. Can the percentage of non-compliant incidents in relation to the total number ...
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Hola comunidad, Se requiere un informe con el total de incidentes vs los incidentes que han incumplido el SLA. ¿Se puede mostrar el porcentaje de los incidentes que incumplen con el total de incide...
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I'm currently using an IQL Query to perform an LookupObjects action in my Automation. My query looks like the following: objectType = "Standard Laptops" AND "Assign To" = {{issue.Employee}} ...
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Hi I am wondering if Jira has any report that could help me know what time of the year it's getting really busy and maybe even the times it gets busier. Thank you.
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When adding a label to either the Submit Request or Report A Bug request type, the label will automatically be removed from the issue view. What causes this and how can we prevent it from removing it...
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Hello, I am using the Time to Resolution (TTR) report in Jira SM. The "Download CSV" option downloads a table that contains the average TTR for the each day during the period I specified.&nb...
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I want to capture the info for how tickets are submitted in our ticket reports. I know that you can include request-channel-type in JQL so I was hoping I could fill in a single-select custom field wi...
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We currently use service desk management for logging tickets and they all have serial numbers, is there a way for our customers logging tickets through the customer portal to enter the serial number ...
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Hi, I am using the out of the box dashboard gadgets to report on breached: time to resolution and breached: time to breached: time to first response and we have just increased the SLA'...
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Why we need Local admin privileges on all targeted windows machines for Asset Insight Discovery tool
Dear Team, We are using Asset Insight Discovery tool to scan our assets but we have one security concern with Windows based machines. As mentioned in your documentation, we need local admin privileg...
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| Subject | Author | Posted |
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| 13 hours ago | ||
| 15 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |