Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I just set up a couple of custom queues and have added them to the team priority list, however, none of the other agents are able to see these new queues. I've verified they are all agents and have a...
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Hi, Does anyone know if it is possible to increase the limit on service relationships. It seems ridiculous to be limited to 20. I want to use them in our Change Control as recommended in the documen...
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Hello Community, On the JSM User Portal, we need to create a multi-level hierarchy. Service Name --> Service Category --> Service Sub-category --> Request Type I am aware that Portal G...
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Hi, I am trying to configure an insight import using a JSON import type and pointing it to a URL. This url works fine for the endpoint in postman, but in jira when testing the confi...
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I upgraded by license from 50 to 250 users. Now all my add-ons are disabled? They are all licenses to 50 users and I don't need any more users for them.
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How to change default assignee, Key, how to add Approvers in SR, How to add organisation?
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How can we add different keys for different service requests i.e. for Incidents it must show as INC-
How can we add different keys for different service requests i.e. for Incidents it must show as ITSMINC-001, for service request it must show as ITSMSR-001 similarly for change and Problem tickets as...
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Hello, I want to export all tickets of a project to PowerBI via API call. This is currently limited to 100 tickets with the "maxresult" function. Is there another way/ Api call to do this?
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Hi, I have a problem with my "request form" When I send my registration form, an answer is: "The request could not be sent" "The request could not be created. Check that the fields are fille...
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Dear all, We have a customer project A where users are handling some ticket in theire own side. Some of those ticket as a linked reference to a Service Management issue . From project A, those use...
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I'd love to know what your favorite Jira Service Management feature is and why you like it.
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We are setting up a test environment for JSM. We currently have 200 Jira users. We would like to setup a test environment in JSM for a few months to test the JSM product. Ideally, we would love the...
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We have a form that is used to create issues on submission. These are HR related forms for managers level employees and as such don't want them published to our portal page where any non-manager empl...
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When a customer of ours who has access to Jira Service Desk Portal creates a new Jira ticket,the organization field is not set to that of the reporter automatically. Previously when we received tick...
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Hi everyone, I have an ask to create JSM tickets from email requests and to map custom fields with values(retrieved by parsing email body) I want to know if this is something achievable in JIRA? is...
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Hola comunidad, tengo una consulta u-u Me encuentro intentando automatizar el envio de correos cuando una incidencia sea asignada a los responsables, sin embargo no encuentro un campo de correo para...
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Quando um cliente envia e-mail ou responde, não fica registrado como comentário no chamado.
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I have upgraded to Jira premium and am testing out Insight for IT asset management. I noticed that Insight is available for all projects. Meaning if I am working in another project I can see the "Ins...
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All of my service desk team have the same issue, whenever they update the status or step an issue through the workflow it shows as being done by another user (me specifically). T...
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Hello Team, We are in a process of using Team managed projects in replacement to Company managed projects due to security reasons. However the team managed projects has some limitations as compared ...
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Hello All: I am new to being the company Jira Admin and am having issues getting the Gsuite Identity provider to continue to sync. Does anyone know why this would happen and what I need...
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Hello, I am getting below error message while I am trying to create a Jira ticket with slack/workflow/shortcut by using workflows by jira app. I have a few more custom fields for this workflow...
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Please help me find what's wrong with my automation ,
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I'm trying to test this API request for my automation: curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/request' \ --header 'Authorization: Bearer <acce...
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Hi together, I have prepared a new JSM Project, for that i had defined several Custom Fields. Additional, i need the Sub-Task in cases of escalations. My Problem is, that i can't configure this Fiel...
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |