Community resources
Community resources
Community resources
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Jira Service Management
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We have recently been cut off from emails from O365 due to basic auth being shut down and now requiring OAuth enabled. I'm trying to add an already generated domain wildcard cert directly in...
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Hello - Using Dashboard Hub which uses JQL queries - I want to create the total amount of active or 'To Do' tickets right now today or this month, and does not matter when it was created and is assig...
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Hi, i have case , i make approval in workflow however i have constrained to add user approval example in picture i send : waiting for approval(IT Manager) add 1 user (IT Manager Only) bu...
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I've googled this but not found any actual info other than older posts, but is there a way to change the SLA for issues already resolved? Scenario: We have a number of issues that has been han...
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Olá! Boa tarde. Gostaria de saber se tem como abrir vários chamados de uma vez só no JIRA, eu trabalho na empresa pagseguro e preciso abrir 900 chamados com dados do excel, tem como fazer algo assim?...
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I'd like to create an item on JSM HR Project as a link to JWM HR Projecto, in my case the projcet template is RECRUITMENT. I mean, the idea is to have only one place for customer request all kind of ...
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Hi, I created a dashboard containing tickets that i would like to document and build a knowledge base articles. I am pulling the tickets from Jira service portal using a label field and other fields...
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Hi community I am interested in integrating Jira service management with Tufin in order to automate firewall access requests. The idea is to record the firewall rule request in Jira and then pass th...
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I have a form, created in a simple way, but I want to have conditional fields, for example, if a user chooses an option from the dropdown menu, it shows a text box and if not, it does not show. Is th...
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Dear Community, I am working on an automation rule to provide feedback emails every week. I used: {{#issues}}{{key}}--{{status.name.toUpperCase()}}--{{"status summary"}} {{/}} which works fine to ...
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I received an email regarding my complaint to Cryptotab support and I was directed to this platform
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Why is my webhook payload missing values of certain fields from submitted request from service desk?
Hello Community, I have a request form from https://{my-domain}.atlassian/servicedesk/customer/portal/ which is connected to a webhook via pipedream.com where I can see the fields of a submitted ...
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Thanks.
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Hi Guys, I have some doubt about Insight. I create one object with a list of employes and departments. a second object with catalog items and a specific bolean attribute called hidden. The idea i...
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Our external customers are creating tickets in our JSM portal but they're not getting any emails when there are updates to the ticket. What am I missing?
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Asset Integration - Confluence for this confluence plugin, I want to grant access for JSDM Customer Portal users, without having JSM back license (application access). is it possible?
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I'm trying to create groups of Service Desk Team members so that I can build automation rules to auto assign request participants. This is for the "submit a request" request type.&n...
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Hello community. I have 2 questions that I would like to answer. How can I give permissions to clients so that they can add people shared with in the portal? I attached an example imag...
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I have an IT Helpdesk project. When a ticket is closed. Sometimes, a customer will comment on the closed ticket if they have further work to add to it. I would like this to reopen the ticket.&...
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Hi I've just about figured out how to use the approvals for change requests on a service. Where the group listed in the services Approvals group gets the email for approve/deny. What I can't ...
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Hey community, who can help me to find out why the Story Point is hidden from search,
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I would like to include a Software Policy Agreement for all new users who can access the Jira platform by clicking the "I agree" button or similar. Does anyone know how I can proceed, please?
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We'd like to limit visibility of other client's portals to have clients only be able to see THEIR portal. In the screenshot here - there are 4 different client's portals in our Jira portal, and I'm ...
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Hello How do I configure my project so that users (my external customers) can register by themselves - but only have them log tickets after me or one my project admins approve their registration req...
Related collections
Atlassian Community Events
| User | Count |
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| 21 | |
| 7 | |
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| 3 |
| Subject | Author | Posted |
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| 25m ago | ||
| 2 hours ago | ||
| 2 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |