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Jira Service Management
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I have a built-in script Fragments which creates a custom Field in Jira Service Desk. The issue is : when we first open the service desk portal, the custom field created by the fragment do...
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Hi all, I use in a form a "user picker" type field to find correct user name. For all connected user, this field is functionnal. But for new users, I have a 'no match found" answer. User is...
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Hi there, Please could someone help me move a question position on the client facing service desk? I need to move an optional question from the bottom of the page to the top of the page...
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Hello. I want to print my invoices. some I was able to, and in some this entry comes out. Please help
4,689 views 11 0 Deleted user November 24, 2022 -
hi, What is Insight in Jira Service Management? I saw button on top navigation bar but didn't get why we are using it ? Can anyone share the knowledge? Thanks. Regards,
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Hi, We have setup a Triage status in our JIRA system for our support team. It would be helpful if tickets in this status did not show on any boards or searches by default for a particular us...
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Hi, Is it possible can we create Subtask fields and workflow under change request both the fields and Workflow is different. For ex: Once i create Change Request their i can see sub task if i creat...
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Hello together, a few years ago we've started using jira in a small version only for it-ticketing purposes. Now we would like to use additionally the built in Asset Management (Insight). T...
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How can I edit the email invitation template that gets sent to a customer added in an organization?
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Hi, My organization is planning to implement asset management in Jira. Ou current instance is JSM DC. What is the best practice to implement Asse Management in Jira? Thanks. Regards Saqib Dar
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As the title says, we use ORDER BY "Time to resolution" ASC at the end of our search strings which we use for our queues and this part of the search string seems to be broken since this morning....
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Hii All, Our Project SLA Setting keeps Refresh by itself, So we have no way to change the First Time Respond or Time Resolution, Does anyone have an idea to solve this?? Thanks
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hello, customers open tickets in certain request types What I want to do is to indicate that the deadline has expired 2 hours after the ticket is opened. I don't want another step in between For e...
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Hello there the request type I created I want it to be displayed in alphabetical order how can I do that ?
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1. Need help to setup multiple Groups to handle the tickets. 2. How to configure multiple SLAs for each group. 3. Do we have canned responses in Jira Service Management? 4. Customisation of Ticket...
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Hi there, Is there a way to save AQL searches that have been used in Assets. I am looking at basically being able to run a search on demand for assets that have a warranty expiry in the next 3...
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I'm currently trying to set up an asset registry for my organisation. The registry will store devices as objects (laptops, monitors, mobiles, etc) in different schemas and will assign them to ...
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I'm currently trying to view all of the different assets assigned to a user within the user profile. Objects are currently linked to users on profile ID. I'm trying to find the property key of...
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Is there an easier way to move a request type from one category to the other? Our problem is usually a user reports a problem and inputs it on the wrong work category. So, what we do is we triage the...
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I would like to inquire about errors that occur when two or more web-item buttons are placed in the operations-top-level section on the jira issue page. When refreshing, both buttons look normal. H...
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Is that a way to turn on or off a automation rule via API or via another automation? I need to turn off a rule after midnight, i know i can do this setting a scheddule search, and that is the righ...
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I do have a couple of simple questions about Forms, that I can not figure out. 1) Can I add more than one Form to a Request? If yes, how can I do that? 2) Let's say I created 2 Forms. Both For...
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after changed in workflow to auto move the status from resolved to closed after two days still the status is resolved and not change to closed how can see the error
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Hello Community Can someone walk me through the process on how Jira Service Management and Trello can be used together in a more effective way. Right now I have it set up when...
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Is it possible to create different field patterns depending on the selected cascading field option? For example: First field, the first field will be called "What is your emergency?" Example...
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