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"Time to SLA" not showing for JIRA Automation

kashmira.ghag
kashmira.ghag
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March 3, 2023

We have a requirement to reset an SLA when the assignee changes from Level 1 to Level 2.

For the above process, we subscribed to Time to SLA by Appfire cause they provide the functionality we need. But we are not able to see the SLA threshold breach (Time to SLA) while automating the process.

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Like Tuncay Senturk _Snapbytes_ likes this
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Tuncay Senturk _Snapbytes_
Tuncay Senturk _Snapbytes_
Community Champion
March 3, 2023

Hi @kashmira.ghag 

Welcome to the Community!

Time to SLA cloud version does not have integration with Jira Automation yet, onprem version does.

Please raise a ticket to Time to SLA support team to get notified once it is ready.

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