We have a requirement to reset an SLA when the assignee changes from Level 1 to Level 2.
For the above process, we subscribed to Time to SLA by Appfire cause they provide the functionality we need. But we are not able to see the SLA threshold breach (Time to SLA) while automating the process.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.