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Jira Service Management
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I'm looking on the internet for a plugin to backup but I couldn't find it. would anyone know?
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Hello, I'd like to know where to enable the option "Resolve" in the Client Portal. I've been comparing two of my accounts. One of them allows the status to be changed by the customer and the other ...
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We are on Jira 8.0 with Service desk 3.3.1 and when I try to migrate the helpdesk tickets over I get these errors. 2022-10-27 16:14:32.623174 ERROR HLP project-import We couldn't import Workflow 'JI...
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A new Slack integration was setup and customer does not want to see the Comment or More actions options within Slack. Is there a way to hide these options from Slack view? Thank you
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In Jira we currently have 2 statuses that when selected the resolved data is timestamped and they are considered resolved. That was done by going to the transition to that status and adding the...
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We have a few workflows where more than one status requires approval and the "Approvers" field is used more than once for each status. For example, our issues may have ComplianceApproval, ManagerApp...
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Hi, We have incident management Cloud implemented using Opsgenie to escalate the alerts. We have integrated the two products, and we are using "Affected services" and the responders fields to generat...
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Good Morning! I need to block transition from a certain status to another that uses the All option. The status "UNDER ANALYZING PRODUCTS" cannot transition to "PROJECT COMMITTEE" which uses the All...
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Trying to trouble-shoot...I can move the issues (JIRA Admin). The user is Project Mgr but cannot move the issues to rank within a column.
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I am creating a sandbox project to test my Opsgenie migration Jira Service Management. I noticed that "Services" are global to the JSM instance and not local to the project. I...
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Hey everybody, im struggling to create a directory. Even though i have verified my domain and i have subscribed to Atlassian access. Every time i'm trying to create a directory, the fo...
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I have set up a "Service request with Approval" so that an approver can check that all information r
I have set up a "Service request with Approval" so that an approver can check that all information requested are provided by the customer before the request can be sent to the assignee. Currently, t...
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Does anyone know if there is a way to track if someone opens a ticket on the portal but does not contribute to the ticket i.e. opens but doesn't make an event change. We have a project whereby...
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Added a new custom field to Jira. It displays on no screens and it is valid for only one project. Creating a linked issue through an automation rule utilizing Automation for Jira.&n...
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I am using jira service management automation to send emails. When you receive the mail, may be added to the beginning of the subject. What's causing this? I am using outlook to receive emails....
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Hi all, On our JSM portal we have incidents being raised via email to internal email address, this in turn is then forwarded to the Atlassian email channel. Our issue is that unless they have alrea...
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We recently got a popup "This service project has configuration problems and may not work as expected." due to a email account issue. This was only visible when opening the project. Is there a way...
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Slackでフォームをラジオボタンにすることは可能ですか?
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Hi , i have a case. how to add fields Approval Path to Portal Customer? i just add approval path definition but in portal customer i dont see , can i add fields about approval path (becaus...
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JIRAのWBSで期日管理をもっとわかりやすくしたいのですが、 ベースライン化ではなく、ある期日を締め切りAとなり、例えば上りで2週間の日程遅れが発生した場合、A地点で日程が赤くなったり(色変更は任意かと思いますが)、どこまで何に影響するかするかが、JIRAでは可視化できると伺いました。まだJIRA初心者なので色々調べたのですがみつからず、ご教示いただけると助かります。
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I am trying to get the jira project tickets using Rest API POST method search. I am unable to include the order by clause in JQL json request body. Request body: { jql: "project = PISS", startA...
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Is it possible to change type of custome field after we created already? If someone knows, please help me out.
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We're keen to automate the creation of a new KB article once the content has been approved. We have a unique request type called Submit a knowledgebase article with approval flows. We have an auto...
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Hi. I made form in jira service management by using field but I can't see form in slack. If someone knows, please tell me. Thanks.
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We are exploring the possibility of setting up a full JIRA Service Desk portal wherein we will be receiving various types of requests/tickets from internal customers. Some of these tickets need to be...
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