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Jira Service Management
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Hi there, when i have new users (Service Desk Customers) added to Jira Servicedesk, they have to walk through this wizard, which is completely not matching to our company and is producing more quest...
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I am attempting to calculate the difference between two custom fields (in days) and populate the result into a number field. See screenshot below for what I have entered. I get an err...
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Hey, I want to create a custom report Like mentioned here (I am an administrator) and the option is not available. I went to project-> reports-> searched for create new report, but...
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The orgnaization wants a dashbaorad that includes a 3D report knowing that we are using Custom Charts plugin but is doesn't support 3D reports.
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Is it possible to directly redirect to the form when we click on the portal group in customer portal
There is a portal group where I have configured only one request form in the JIRA customer portal, the use case here is, when the customer clicks on the portal group, it should directly be redirected...
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Dear Sir/Madam I have created an user group and would like to add this group in Notification Scheme so that the group members can receive notifications. But when I search the group name, it's showed...
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I have a team who needs to capture location and append it to the raised ticket through customer portal (Jira Service Management). Do we have any option with which this can be achieved?
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Hi, Is there any beginner guide available to set up JIRA SERVICE DESK for the first time? Let me know. Regards, Kiran Ghuge
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Hello, I have created a schema by importing from discovery and tested many things on that schema. Now I want to implement real project with this schema. For this I wanted to clean up this sc...
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When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong. We couldn't generate a preview for this file." This is in the IT...
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Hello! I am wondering if it is possible to edit the issue view in Jira service management so I can display a form above the subtasks on a parent ticket. See image below. Thank y...
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We are trying to locate User Assets through the JIRA REST API, and we are not finding the Assets that we want. Currently, we are using the following API url, but we are not getting User Assets....
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Hi together, we want to setup our service desk only for registered customers. Now I have following issue: When a customer is not registered and send a mail he gets no information. Is it possible to ...
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Quando o cliente faz uma solicitação vai pro jira helpdesk normalmente, porém quando eu mudo para um projeto do Jira Software, a solicitação come pro cliente, como faço para deixar ela lá para os cli...
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I customized a view using a Tag to separate my items in quarters but there are some items that are on the bottom of the plan under ´´All Other Issues´´ even though they have the correct tags to be or...
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We use the Service Desk to manage the Customer service and trigger emails to suppliers and clients. Those emails contain attachments that need to be accessible for both without need of logging...
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Hello Comunity I currently have an asset scheme and I would like to know if there is any way to make a graph of said objects, either through filters or an application, I hope you can help me! ...
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We use Automation for Jira to add sub-tasks to newly created issues. The trouble I am having is some issues have a large number of sub-tasks that get created and it is very difficult to modify them w...
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Hi, Is there a way to contact individual users through Jira Service Desk? For context, currently we get issues reported on behalf of users and we're asked to email them. Is there a way to do ...
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A few employees are unable to see the user list when they click on the drop down of a request form. For example, a user is trying to submit a new hardware request form however when she tries to add h...
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...ache, no-store, max-age=0, must-revalidate Expires: 0 Pragma: no-cache X-Computation-Group-Id: 4700a49f-dc08-455d-9e7f-477fc1dc97bc X-Monolith-Alive: true X-Pod-Type: standard V...
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In a project A if I update the due date of a certain task, I want this update to also be done in a task of another project through jira automation. I work with JWM and I want smaller project...
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I am trying to set up an automation rule that sends a message to a Slack channel when there is 30m left on an SLA timer for critical requests. This rule should only run on Monday-Friday from 09:00-17...
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1) I have setup KB pages articles for my project . However the articles which don't match the description or summary of the ticket are also coming up as suggestions I dont want these sug...
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There is SLA automation that we use for Reporter. Attached are images. I want this; If the reporter comments within 48 hours, the ticket status will be "on hold" automatically. Is it possi...
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |