A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi All, Can I attach Excel sheet to be as template in Jira request so the customer download the Excel sheet then fill it then upload it back and open request ?? thanks in advance
-
Hi, In JSM How to Export workflow from one instance to Import into another Instance. is this possible in Jira if yes please help me out how to do the same. Thanks,
-
Hi guys, I have a short question related to the view screen. We're using the time tracking tool from Jira. Unfortunately, the option is too far down on the view screen, as you can see: We ha...
-
Hi, How can we identify that the agent use which transition, I have multiple transitions from one status to another status?
-
Is there a way to measure the time our support resources have spent per cutomer in a service management project ?
-
While a user is sending an email to our support email address, Is there a way we can prefill the contents of the email body with a template having field labels like Summary, Description, Urgency etc ?
-
Hi there, Frustratingly you cannot add any attributes to Service that is pre-loaded in Assets, I would like to add an Approver. I have created another Object type that has a referenced object of th...
-
Basically, we are wanting to keep our tickets up to date by providing proactive updates every 3 business days. Part 1: Can we build a JQL formatted to pull based on the last time and external commen...
-
We have SLA set based on the severity of the request, and the clock starts when the request is in a certain status pauses when it's in a different status, and closes when it's completed, closed, etc....
-
Hi, We are in Jira DC, We want to automate the system check , whenever upgrades are happen. Could atlassian suggest a tool that supports Jira. We are in Jira 8.20.11 System Check includes...
-
We're looking at mitigating the recent security issue found with Atlassian products and a MITM attack. Suggestion from CloudSek say to administratively limit the amount of time a cookie can las...
-
Some projects have an updated blue UI for the background. This is new. What gives?
-
Hi, How to store SSL certificate in linux server for JIra service management? I received .pfx file what is the procedure to secure the session? Thanks. Regards, Saqib Dar
-
Currently, there seems to be no way for customers to be automatically subscribed to all requests created for their organization in JSM. As a result, we have to tell the customer in the email notifica...
-
Hello, Please we need help to affect for some users the role "organisation admin" We are blocked !! Thanks !!
-
Hello, I think this should be a pretty clear Yes/No answer, and to my knowledge it's heavily leaning on the No side. I understand that you can send customers invites to create accounts, and it can b...
-
EDIT: Legacy Automation was the culprit G'Day fellow Atlassians, I was hoping that someone could provide what I assume to be a straightforward answer that I am just not seeing to ch...
-
I am importing a CSV of historical requests into our Jira Service Managment Project. Many of these are already closed. However, they are not showing as resolved because the Jira project require...
-
I am trying to migrate a small (one) to Cloud. The cloud migrator want me to trust/no trust - deside on 396 domains... And no bulk options. Seems as a rather insane implementation... ...
-
Hi All, I have various request types in a service management project. Some of these request types are visible to the customer, cq the customers could select one of those to create a request. S...
-
How we can add this
-
Hi There - I have a request form which is made only visible for the service desk agents. I would like my team to use this request only for specific cases, and in such when this request type is create...
-
Currently thinking about how to handle the automation when creating new issue's in JSM. We receive somewhere between 500 and 750 new issues per day, mostly via email and about 10-20% via rest API. ...
-
How to set prefrence language for customer
-
Hi, Where I can find the Jira Login page setting? I want to add a button on the login page to redirect SSO Thanks. Regards, Saqib
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 11 | |
| 10 | |
| 9 | |
| 8 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| Tuesday | ||
| Monday | ||
| Monday | ||
| September 10, 2025 3:07 PM PDT |