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Jira Service Management
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Hi, Have integration of Opsgenie and Jira SD Question how to configure that tickets will be created only during working hours? If alert created in non working time - create ticket but only whe wor...
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Dear Atlassian, we are on our way to migrate from our Jira Server infrastructure (Jira, Assets (Insight), Confluence) into the Cloud. You basically force your clients to do so. (BTW: cloud licenses ...
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Dear Atlassian, we are on our way to migrate from our Jira Server infrastructure (Jira, Assets (Insight), Confluence) into the Cloud. You basically force your clients to do so. (BTW: cloud licenses ...
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We would like to integrate the JIRA ticketing system API with our third party SOC vendor (Sequretek).As we want to handle both IT and SOC related queries.
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I am on a quest to be more productive, and one of the ways i've found is by using the Siri Shortcuts app on my iPhone. I have gotten everything to work up until when i try to change the value of the ...
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hi team, how to connect Microsoft team with Jira service management cloud? Thanks Regards, Saqib Dar
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Hey, When I am importing Custom Field to Jira it is also importing the issues which I don't want is there any work around ?
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Hey, I want comments mandatory for users while they are assigning issues to other users. Is it possible? without workflow transition?
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Hi, I have a field name 'Links' in which some of the records contain data and some of the records are blank. I want to filter the blank records but when I write JQL it shows the error mentioned belo...
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Dear Community, how to change the base URL in cloud I am using Jira Service management Cloud. Thanks. Regards,
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When a service desk ticket is created and assigned to an organization, all users associated with the organization are notified of the ticket comments. Is there a setting to only include the request p...
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Hello, As of October 28th, it appears all of our customers have stopped receiving notifications from the system. Nothing has changed in terms of permissions or notification settings in the sys...
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Buenas noches comunidad Tengo un tiempo leyendo que varios sistemas de gestión tiene integraciones con app de redes sociales. Me gustaría saber si jira también lo tiene; siendo más espe...
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Hi there, Per the subject, I have made a Group Picker field, global context which is visible on my issue screen, the problem is when I am trying to use that field in an approval step in a workflow I...
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"Quick Watched Issues" by "codefortynine GmbH" includes a "statusCategory != "Done"" in the implicit filter, while the Jira version of "Watched Issues" by "Atlassian" only includes the "resolution = ...
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Hope this is in the right topic, please let me know if it is not. I am currently rebuilding my Python script to look at a config.ini file for all of the JSD fields since dev and prod JSD have differe...
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Is there a way to include Tab Group inside Excerpt macro? If I am not wrong, Excerpt macro can only include table and texts but not Tab Group. It will be nice to be able to include Tab Group.
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The Jira export shows the amount of time it took to reach the targeted state (i.e. 5:33 for 5 hours and 33 minutes). I need the date and time stamp information as shown in the SLA Setup or Jira...
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Hi everyone, I am a bit lost on how to add an approval step on my JSM workflow. I already checked the box to include approval step on a specific status. When I try to add an approval source, I am ...
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Background We have been using Jira Software (JSW) to manage customer support requests for many years (before JSD or JSM was available) with a two parallel Jira Projects: Product Development (Scrum...
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Hello, I am trying to write an advanced expression so the Summary field will contain a text field from a form (already linked in forms to the Summary field) AND add a cascading field which is compri...
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Recently created employee assets in Insight. No matter what employee we view, the Connected Jira Issues shows 0 results. How does this get configured to a Service management project so it...
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I am trying to have customers upload documents into a specific field that is set in jira service management. ANy idea how I can accomplish this? Thanks
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I need to add hyperlink text in the description of a few fields in a dynamic form. I have tried the markdown format and it doesn't work. I didn't have this problem in the old Jira service desk....
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Hi Can you please let us know if the following log4j, especially log4j2-stacktrace-origins-2.2-atlassian-2.jar vulnerable to CVE-2017-5645? ./var/atlassian/application-data/jira/plu...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT |