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Attached mp3 file in customer notification shows an embed error

Edite Araja
Edite Araja
March 14, 2023

Dear Atlassian community,

happy to ask my first question. When we add an mp3 file in comment for customer (JSM project), customer gets notification email and instead of added mp3 file it shows error: 

Unable to embed resource: filename.mp3 of type audio/mpeg

Found out that there is bug JSDCLOUD-11572 and workaround, but it consists of using old issue view that is not available for us anymore.

Maybe someone of you has similar problem (please vote in bug mentioned previously) or solution to it? Will be grateful for any suggestion! 

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Answer accepted
Dave Mathijs
Dave Mathijs
Community Champion
March 14, 2023

Hi @Edite Araja congratulations on your first question!

As the mentioned bug is not fixed yet, I'm afraid you'll have to wait and gather as many votes as possible. You have mine.

There are multiple bugs with the new issue view.

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Edite Araja
Edite Araja
March 14, 2023

Thanks @Dave Mathijs :)

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Ron DePasquale
Ron DePasquale
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July 31, 2023

Happening for us for any audio file type. wav, wma, mp3

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Ron DePasquale
Ron DePasquale
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July 31, 2023

As a workaround, I've been able to zip the files and attach the zip

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