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Jira Service Management
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Hello, Can someone tell me what this "10052" means at the beginning of my automation audit log? It says Action Details ["10052"] but I don't know what that is or what it means. &...
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Hi, I want to create a new issue type, but want to apply all of the same schemes I use for all of my projects to this new issue type. How would I do that? Regards, Fahad
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Hi I have a client using Zen Desk without the ability to introduce any changes on their side. I need to integrate both systems through emails so client can escalate issues from Zen Desk to ou...
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Hi all, I have been trying to use this smart value: "issue.description.substringbefore" to remove the tabling of a signature as JIRA is unable to do it at the moment. I have grabbed the "code" of w...
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I have a customer that is always raising tickets as incidences so we move them to service requests as they aren't bugs however whenever I do that they can no longer see the description they logged on...
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We want to create an access request form in Jira Service Desk. Customers should be able to select a project from a project picker field. Once the request is submitted, the project lead should receive...
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Hello, Reporter is not able see the "Share" / "+" icon on Service Desk Portal. I have updated the Jira Service Desk Permission Scheme by adding the reporter to edit issue-project p...
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Hi I have created a form which generates a request in Jira once the user submits the form. This then requires approval from their line manager before any action can be taken by the resolver te...
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Currently I have 3 automation rules written for our HELP project, which saves so much time and is fantastic! However, the rules apply to every request type. I need them to only run when a specific re...
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Hi dear community, Have done some research but couldn't find a possible solution. I am trying to achieve the following: We have over 200 organizations. Each organization can have 1-3...
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I'm implementing Jira Service Management with Atlassian Access for user provisioning. I've implemented this way at several companies. However, this is the first time where I have a large group o...
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Hi All, I want to add below Sub Status to DONE status for one of my JIRA project. Deployed, Cancelled & Duplicate If I move the ticket to DONE status I want to me...
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Is there a way we can prevent users from editing the ticket fields once a ticket has been submitted?
Our business users have asked if we can prevent users from editing the ticket fields once the ticket is created. Currently, users can open the ticket and change the information in the fields. Is ther...
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i would like to know if its possible to create a request in another jira portal automatically when i change the status of an issue. For an example, i have an outside developer who's also have a jira ...
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Hi everyone, I'd like to know what are the limitiations of how many objects you can have stored in the CMDB per instance on Jira Service Management Cloud version? I've read over here that there's a...
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Hi everyone. We use Service Management Automation Plugin and I'am traying to find the table that includes "then" statement. Can you please help me? Thanks in advance.
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We are planning our migration to cloud from an on-prem server instance and one thing the documentation is not clear on is what happens to our Jira service management SLA's on currently active tickets...
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Hello there, I would like to create an automation in Jira where I can set the value of Field-2 based on the value entered in Field-1. Let me explain my case in detail below: The user enters locatio...
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Hi, How i can remove automatic option under Assignee? Thanks. Regards, Saqib Da
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Hi, how to remove Assign Button on View Screen it is not the transition button. Pfa. Thanks. Regards, Saqib Dar
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I have created a Email notification by using Jira Automation but i want to give the link to the issu
Hi, I have created a Email notification by using Jira Automation but i want to give the link to the issue. I want to write a Query for the link of SDP-864(should be link)
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Hi there, I hope someone can provide me a hint how to solve this Problem. I am able to log in the mail account via login.microsoftonline.com, but via Jira it complains Java.net.UnknownHostExce...
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How I can change the date section view? I have two dates custom fields Planned Start Date: Planned End Date: it's showing 1 hour ago or 6 days instead of showing the exact date how I can ch...
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Hi, how can I update the payment method?
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I want to change this texte : Nous contacter à propos de
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