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Jira Service Management
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Hello, Currently, I'm cleaning our Jira instance and I've found something quite peculiar that we don't know if it is a bug or perhaps something that has been set. While moving an issu...
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I have a question regarding approvals and insight objects. I have an insight schema that is populated with objects that are permissions for a system. Each one of these objects have an owner that shou...
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Hello, I have created a transition post function for Incident Issue Type that creates a problem linked to the Incident. The problem is that I can't list the problems created by Incidents. I tried th...
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Publishing workflow: : the current status of each issue needs to be changed so that it is compatible
I want to use a new workflow for bugs board. I copied exisiting workflow and deleted 2 issues that we do not want to use anymore. The new workflow has been added to the workflows in the Proj...
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For a few weeks, it gets stuck on loading the interface. I tried reinstalling and refreshing sheets but nothing works. Any ideas?
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Hello I want to config a project with a portal where my client , from different compagny, create issue. and the support is config with differente group, each groupe are dedicate ton a compagny. So...
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Hello, I have a Jira service management portal. Service project access is selected as "Customers added to this service project only by agents and admins". Because I do not want to give access to all...
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Hi, I have a team for the Oncall integration for Jira Service Management, I create an Schedule and a team but the thing is that I cant seem to integrate that schedule, I also create an automation to ...
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We manage a number of services and want to make use of this function within Jira Cloud Service Management. but we will need different services per service management queue, so our customers are...
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Hello, I am trying to turn on email support for a service project but I keep getting the error: Error Unable to create new mail channel due to connection duplication. Provided mail c...
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Hello, I have an issue with the notifications since 1 month (it worked well before). When we add a public comment with a @User, a notification is send to the user who...
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I'm trying to add multiple Issue Types as options for the same Request Type, but it seems that the Request Type could only be connected to one Issue Type. Once I choose a different Issue Type for an ...
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Hey! We are using One login Provisioning and I created a rule that identifies the country of the employee from one login and adds it to the relevant country group on Jira- so right now I have 3 group...
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Hello All, To receive requests from users, we have created Jira service forms. In the event that a user created an issue with a mistake, the user was unable to correct the mistake after it was creat...
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Hi, When try to transfer a ticket to another project, the system need it asks me to fill in some information, if I don't fill it in they are lost, am I obliged to fill in this information w...
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We have Help Centre Portal in Jira Service Management, There We need to greyout same of the Default Values(Like While Requester submit a request They Will Select Certain Fields In there Some of the V...
485 views 2 0 Deleted user January 5, 2023 -
In our setup we plan to have 1 Jira ServiceManagement (JSM) project as single point of entry for all our customers. Once a ticket is created automation should create a new ticket in the appropriate ...
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Hi everyone! I'm Sparsh from the research team at Atlassian, and this is a research invite for our Solution Partners. We're currently running a study on Jira Service Management's Incident Manag...
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Hello All, We have created jira service forms to receive requests from users. If anyone created issue with any mistakes that user could not correct that mistake after ticket creation before being ap...
342 views 2 2 Deleted user January 5, 2023 -
Is it possible to create different portals for clients within 1 project. It is completely illogical for each project to have a portal, why work with many different projects for customers? It basical...
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Hi everyone this is my Time to first response n sla rule but I think Only assigned to user Time to first response iscomplated but Time to first r...
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Hi I've created a new user lookup field which I want to add to one of my Request Types in my user portal. However, when I edit the request type, the field is not available for selection. I have dou...
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Hi Team, I need to create a Dashboard like this. Can you please guide me? Thanks.
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I followed the instructions at https://developer.atlassian.com/platform/forge/build-a-hello-world-app-in-jira-service-management/ . Was able to run the application in my developer instance...
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My team would like to start using the Time Tracker available in Jira Service Management, natively. However, I don't see any way to run a report against the data being collected in each ticket for the...
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