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Jira Service Management
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I'm looking to create this automation to comment when a ticket is assigned to agent, but only when it was previously unassigned. I was thinking to use the trigger "When item assigned" but I do...
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Olá comunidade, Estou buscando aprimorar uma automação no Jira e preciso da ajuda de vocês com uma regra específica. Atualmente, minha automação cria novos incidentes. No entanto, gostaria ...
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We have a workflow for a request in our portal that requests approval from one of 3 individuals. These individuals have accounts in Jira as customers but need to approve these particular reques...
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Hello everyone, I am currently working on a project to reduce the 1st level support. I already have a rough idea of how I want to implement this, but I don't know the best way to do it. My idea is ...
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Hi everyone, We're looking to connect a Confluence space to our Jira Service Management (JSM) knowledge base and have a few questions. What is the best practice for setting this up? We want to ensu...
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Hello everyone, As you can see in the screenshot, every user is currently able to create a new team. I'm trying to figure out how to restrict this via permissions, but it doesn't seem to work wit...
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Hi guys, How to enable "Services" as part of my Jira Service Management - particularly as part of Incident Management - routine? As you can see from the above screenshot there's n...
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We are deploying windows agents using the script provided in the KB article: https://confluence.atlassian.com/jirakb/how-to-deploy-assets-discovery-agents-through-software-deployment-1528209363.html...
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Hello everyone, I'm currently using an Excel sheet to do my reporting. It's connected to JSM using the Get Jira Data extension. Currently, I have to click on the ‘refresh data’ button to refresh my ...
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Strange problem. Using JSM Premium with Assets. I have a user, who has permission for JSM as a customer and is in Atlassian Guard, with product access. However, she has never logged in. W...
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I want to provide access to a singe JIRA Service Management ticket to a JIRA user, without creating a new Agent. I understand that it can be done if this User has the Customer role? Any suggestions?
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Hello everyone. We have the case that our customers can choose on the Jira service portal which application they are having problems with. We now want to implement that depending on which ap...
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Hi there, I’ve been working on automating updates to Assets from Jira tickets, and I’m hoping someone can help with the setup. Here’s how my Assets are structured: Car Wheel SerialNumber ...
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I'm trying to configure Change Management in JSM, and would like to add a change freeze window for when we conduct monthly server patching. We do this on the third Thursday and Saturday of a month, b...
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In Jira Service Management, there is one email ID assigned to our service portal which we want to remove permanently as the person is resigned but notifications are still going to them. How do i dele...
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Hi! So just like the questions states, I would like to make an automation that: If [custom field] is Client A, then assign the work item to [assignee] John Smith. Current Process Due to our limite...
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I first set up JSM using a test email account, which was a full user account within Office 365. Once we went into production, we deleted the O365 user account and recreated a new production account. ...
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Hi I created and SLA and automation regarding this SLA Like in this tutorial. https://www.youtube.com/watch?v=xxd0BxkZl5c For some reason I am not receiving the notification. Wha...
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My company is looking into moving their job application process to Trello. Currently, they use a system where the first step is manual, but then after that, it is automated to send emails every 7 day...
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Dos casos del mismo usuario solicitando lo mismo en cada uno de ellos.
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We entered holidays for the remainder of the year and noticed after we saved the dates changed. We are using this in a 24/7 M-F format. Any advice on what's going on and how to resolve?
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Olá a todos, Estou configurando uma regra de automação no Jira e estou com dificuldades no Passo 4 da minha lógica. A regra que estou tentando construir é a seguinte: Gatilho: Quando um t...
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Hi, I have created an automation that should copy comments across two linked projects, a source in Jira Service Management and a destination in Jira Software. The rule is set as global ...
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Hi everyone, I'm currently dealing with a challenge and would appreciate any advice. We provide Managed Services for multiple clients. As you know, many tasks can be automated and run in the backgr...
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Hi! We're using the Intune integration with Jira Asset Management to import all our laptop devices into a single object type: Managed Devices. Everything is configured correctly and generally w...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 8, 2025 12:15 AM PDT | ||
| July 7, 2025 4:56 AM PDT |