Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I have problem that virtual agent unable to give response to the end users even though the correct knowledge base title is shared, it fails to read the knowledge bases from the confluence space with ...
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Hello, I have an automation rule with many conditions. To give a background context, I have a JSM project with 3 different boards / issue type - Asset / CA / PTO. The flow is user will first create a...
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We use a service portal where people can submit a service request. After submitting the request, they can no longer edit the description. How can I make sure they (including users with customer-only ...
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In JIRA Service Management if we go to settings >> User Management >> Groups there are many groups, Now I want to delete those groups which are not in use. first I want to fet...
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How can I get the right JQL for "time resolution" = empty? example project = Project AND "time to resolution" = EMPTY here the error: "JQL ERROR Missing duration argument (e...
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My atlassian Cloud this is my Atlassian Cloud site. and right now i can't access this. it's says Y Your Atlassian Cloud site is currently unavailable. Please check Atlassian Stat...
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I am receiving automated voice calls via Jira Service Management / Opsgenie alerts on the phone numb
I previously requested deletion of my personal data (phone number +37444811188) and received confirmation that a data-deletion request had been submitted. Despite that, I continue to receive automate...
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Hello, I am a new user and am trying to set up my Demo with Assets. I have a pretty good idea of how to create assets and attributes. I am having a hard time setting up or connecting the assets with ...
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First I must say how disappoint it is to come all this way here simply to remove customer from my project/site/space or whatever it is called now. Spent 3 hours on research to stop in the same probl...
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Hello, I hope you’re doing well. I added an external email and removed the default Jira email in Jira Service Management, but I’ve noticed that when replying, it still uses the Jira email. I can’t ch...
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One of our technicians, Chris, does not have the option to "Move" tickets. We often move them to other projects but he doesn't even have the option to select this. I have checked permissi...
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In the Introducing Atlassian Service Collection the statement is made: "That's why we're excited to announce the general availability of Data Manager, available exclusively to Service Colle...
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We have a JSM Workflow which contains a rule which triggers a webhook which initiates a JSM Automation. This webhook contains the Issue ID. However, as of October 10, the webhook no longer seems to c...
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Hi , I recently added a comment with a 36MB MP4 video attachment to a ticket in JIRA Service Management for an external customer. However, the customer reported that after receiving the JIRA notific...
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Hi everyone, I'm currently looking for a way to restrict the use of a specific app (Marketplace app) within Jira Service Management, ensuring that it is only accessible to users with admin privilege...
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Hi Atlassian, How will the pricing be affected to those business who are not currently utilising premium subscriptions? Anything we would need to do prior to the change taking course in 12 day...
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In Sharepoint I have a list with Countries and per country the actual project numbers. In Jira I have a custom cascading field country (parent) and project (child). How can I copy the data from Share...
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Im wondering if there is any possibility to track spent time on working with Playbooks? In my case a playbook would be a kind of OLA (organisation level agreement) for internal Teams ad wou...
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I've read several articles - all about the Differences between "People and Access" and "Customers" page in JSM Cloud. My question is simple, how do delete unwanted customers who are 'active' in...
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Hello. I am currently on a free trial of the Premium plans for JSM Cloud and Confluence Cloud. I want JSM customers to be able to view knowledge articles from the Help Center homepage. However, whe...
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"I've published a Forge app on the Atlassian Marketplace and recently switched it to 'Paid via Atlassian.' The Atlassian team requires me to set up a 'Support ticketing system' link. I created a new ...
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I am creating a new employee registration form that must be completed by the manager. 1. the manager fills in the form 2. a request is created 3. the request is shared to few users The manager mu...
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while creating the ticket showing the unassigned request types,so help me on to remove that unassigned tab while creating the ticket in jira portal.
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When a defect is created for a story, I'd like the Components for the story to be auto-populated to the Components field for the defect. Is there a way to do this?
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I have 4 JSM projects that I am trying to get under a single view, I have created the Dashboard but it is showing as a list using the Gadget "Filter Results" I want to have this be an interactive Boa...
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Atlassian Community Events
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| 28 | |
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| Subject | Author | Posted |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 11, 2025 4:42 AM PDT |