Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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When an app is listed as "Free for less than 10 users", does it mean 10 users within the app, or 10 users within our company's entire Jira network?
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Hello, We recently created a Service Desk Portal, and one of the request types is onboarding a new hire. Only HR personnel can create this request. One field in the request is a custom f...
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We currently operate a Jira Service Management Cloud project with a public-facing customer portal used by multiple external government agencies. Today, external users can access the portal using por...
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The Report a Bug feature has been super powerful for us to use internally. Can we enable this for JSM external users so that our customers can create tickets this way when creating them through...
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What I'm trying to do is exclude these vendor alerts from the Intake Triage SLA. I've excluded it with the JQL Reporter NOT IN ("Vendor@vendor.com", "Vendor2@Vendor2.com","etc etc etc") AND "Request...
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Estimado equipo, Espero que te encuentres bien. Actualmente estamos experimentando varios problemas al usar Jira Free. Se han identificado los siguientes problemas: No se puede acceder al portal ...
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In our org we have contract employees, so one of them should have access to create the ticket for on
In our org we have contract employees, so one of them should have access to create the ticket for one particular request type. So let me know any possible solution.
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I there i was working on JSM Project where i configured portal channels and whole project (in free plan ) ..Yesterday i logged in a see everything disappear its not even in trash ...what can be the p...
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Hello there, i just wanted to know that the Jira Admin ACP-120 exam is costing $249 as the fees so in that how many attempts we actually get if we do not succeed for the first time.
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We’re reviewing Atlassian’s Opsgenie → Jira Service Management migration documentation and wanted to clarify one specific point before we proceed. On this page: https://support.atlassian.com/op...
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submit support request
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Dear Jira Support Team, We are currently unable to log in to our Jira account. While trying to access the account, we are facing login issues and are unable to use the platform. Kindly look into th...
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Hello! I could share for everyone. Hope its helpfull https://github.com/volhvrod/Custom-Approved-Mail-JIRA
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I have created a new section and set it to ‘Restricted channel access’. Unfortunately, however, there are already clients listed in the project. How can I remove them from the project?
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I don’t know when this service was activated, nor when it started charging fees. I request that this service be cancelled immediately.
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Hello. I am new to JIRA and need some help. I am way over my head. We have this task. It is being reused because there is some external automation at work which reuses its unique key. It jumps betwee...
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I'm getting ready to kick off a potentially long scan; 50+ total locations and 1500+ total devices. While I know the scan has minimal impact on desktop/laptop devices, if we start receiving calls ab...
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We never created workflows for our environment. I need to modify the workflow so that technicians can reopen closed tickets.
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Erro "null - null" encontrado ao carregar esta página.
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Hello I created a dashboard and want to display only objects which have a relation to another object with a specific attribut. In detail: Schema Client Client A Attribute: User 1 (Relat...
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Hi everyone, I’m experiencing a strange issue with a "Time to First Response" SLA in Jira Service Management Cloud. The SLA for Time to Resolution appears, but the Time to First Response doesn’t app...
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Hello, could someone please let me know the easiest way for a user to configure receiving the query data from saved filters via email?
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I click Add Knowledge in a JSM project settings and it shows me this: According to this article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-...
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Hello. New to Atlassian and loving it already. My question is this. With JIRA automation I was able to create an automation trigger/rule that deletes named files after an issue/task status transition...
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I'm trying to ask a question in the Q&A group "Assets". Assets - Atlassian Community but the dropdown does not have Assets as a choice, so I end up here in JSM. The communi...
Related collections
Atlassian Community Events
| User | Count |
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| 20 | |
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| 3 |
| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |