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Jira Service Management
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Hi, I am trying to configure SLA in JSM. The SLA is created but I am unable to view it at workitem screen. I tried to add the SLA field in the Work Item Layout, but it...
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Hello, I'm working via following two links of resp. QPS and Norbit https://qpssoftware.atlassian.net/ https://jira.norbit.com Since 19/09/25, there is however somehow an verification code r...
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I want to create an automation in Jira. When a support work item is created via support email, I want to clone the same work item in the corresponding customer's space. Is this automation possible? C...
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Hi Team, We're using JSM and have integrated MS email account for creation of service request/tickets as and when emails are received on this account. Now, we're moving towards implementing...
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In Jira, the user has two accounts under the same email address — one it shows private email and the other with email address. Although the user already has Guest access to Confluence, they still can...
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It seems the last 7 days are shown by default in a report. I don't see an option to change the date range. I want a report for the past month. The problem in the community is that everyone only prov...
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What Confluence features are available when using it as a knowledge base in Jira Service Management,
Title: What Confluence features are available when using it as a knowledge base in Jira Service Management, and which features are not? Body: Hi Community, I’m currently using Jira Service Manage...
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Dear community lead currently my organization is using LINE official account to receive request from our user then our helpdesk take it forward to create ticket in JSM. I have explored that JSM stil...
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Once a customer creates a ticket using the web portal and my support team reviews the ticket and need to escalate to developer team can we create a ticket on the backlog of another project with all t...
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Buenas tardes, Estoy intentando dar acceso al rol "Service Desk Team" para que pueda agregar aprobadores en un tipo de ticket "Peticion con aprobacion" pero no les deja. Lo raro es que otros usuari...
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For some reason, my plan changed from free to standard, and I can't change it back to free. It only gives me the option to pay $75, and even then, it gives an error when I try to continue.
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I think I might know the answer already (which is no), but I'll try anyways. I need to find a solution on showing tickets on the organisation overview page of tickets that have that particular organi...
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Do we have to move off standard plan?
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I need a solution to track the time elapsed between task creation and completion. It's imperative that it be on my dashboard built using standard Jira tools. I've already tested many plugins, but th...
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Hi all, I have made an automation that should send emails to specified addresses whenever a work item (that is not a Subtask) is created between 4PM and 8AM. This is how the setup looks: &...
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Ao atualizar um campo de seleção múltipla ou um campo vinculado a ativos via JSON no Jira Automation, apenas o primeiro valor da matriz é aplicado. Exemplo: { "fields": { "customfield_X...
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We are on Jira Cloud. I have automation rule that extracts the account id from the users mentioned in the comments and appends these users to the custom field. But this only works when the ...
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My company uses a customer service dashboard to assist end-users, and I am having trouble when trying to drag anything from outlook to Jira within a browser. Have tried all the basic troubleshooting,...
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I've contacted the AI support, and my problem is that it keeps mentioning a "Products" tab on the header or sidebar, but on our admin portal view(even for the org admin) we do not have that tab avail...
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Bonjour, J'ai un souci de statuts au niveau de mes demandes JSM. Tous les types de demandes sont sur le même workflow, je n'ai pas ou ne trouve pas de restrictions au niveau du workflow...
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I want to create a set of sub-tasks using JIRA AUTOMATION based on labels. The task sets have tasks in common. There are four labels in total, with 3, 4, 16 and 22 sub-tasks respectively. For LABEL...
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I tried to connect to my private JSM instance with postman as it is described in your docs: https://docs.opsgenie.com/docs/account-api The API-key I provided as header parameter. I started with “Ge...
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I have a service management workflow that looks like this: To Do -> In Progress -> Resolved -> Closed When a ticket is transitioned to Resolved, the JSM agent sets the Resolution ...
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i've got a project that has the portal open and widget enabled, but, every time i try to use the script, it redirects me to the login page instead of the form i defined as default. Any suggestions?
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Hello - I am pretty new to JSM and struggling to find exactly what I am looking for. So, my scenario is that we have some tasks processes set-up that go in a sequential order. Is it possible i...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |