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Jira Service Management
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Hi I want to create a customized form on Jira Service Management Portal for user to submit a change through the Portal . Can anyone help is setting up this form on the Portal.
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When I am trying to clone a Request/Ticket in Jira Service Manager, it does not provide an option to copy any Forms as well. Neither it copies it over automatically. I do get the option to copy over...
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JIRA Customers Notifications are randomly being turned off without the customer being aware of or doing it. It had been reported that Notifications are turned on again for tickets but then ju...
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I would like to change the status whenever a form is added to a request. I see there is no trigger for forms added, but I thought I'd be able to use "Field value changed" with the field "Total forms"...
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Hello together, we're currently setting up Jira Service Management as solution for our customers. Currently we setup a project and we integrated Enterprise Mail Handler for Jira (JEMH) t...
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I would like to add a screenshot to a form in JSM to ensure that the portal I am creating provides correct information to a user and that information is support with an image/screenshot. I created a...
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Hello, I have two fields on my request and I linked: Field1 - Approvers Field2 - Additional participants Field1 - Requester should be able to select people from organization Field2 - Request...
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Hi! I've setup up an automation rule that applies a "template" each time a new Epic is created. The problem is that the Epic contains a table, I'm not sure how to apply this formatting. Here is an e...
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Hi! I Need to find an E-mail address the user who send ticket: https://tapas-project.atlassian.net/browse/SE-42995
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Has anyone experienced an issue where emails sent to the address to generate a new ticket without any other reference on the email doesnt generate a ticket but attaches to an existing ticket rather t...
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Dear Community Member's, I hope you all are doing well!! As an Jira Admin I want to try to configure the CSAT trigger for the Customer satisfaction survey in the default workflow of the ITS...
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Hi guys, Is there any way we can create a custom template for JSM and JS? Like the current company I work, the flow of the board having so much more than the initial JS template, so I always have t...
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How can I report (JQL) on reporter attributes? i.e. I have a reporter with 'AD Department' as an attribute - so I want to show all tickets logged where the reporter has AD Department = DEPT NAME.
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project X contains 2 request types i need to make every service desk agent see only the request type that raised on his dept. and cannot see other request type .
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I tried to use this link: https://support.atlassian.com/contact/#/ but I was unable to continue filling out the form. After I put my link in "What is your URL?" I was unable...
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Bear with me here, I'm lost. I watched the Atlassian Workflow Webinar the other day and have looked online, as well, but having trouble getting these set up. Wanting to add new statuses for more clea...
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Trying to write an automation that: An individual enters a team id in a field and that triggers a comment to be added with the Opsgenie services that the team is a responder and another comment is a...
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I have a general question, I am on a team managed project; and it's setup as an Operations - Business Team type, however, we are looking to change that type. I noticed that the Team Type drop-down...
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I have created my custom forms for each type of service request for my lines of business. Now i want to apply those forms to be options in the Help Portal but cannot figure out how t to get them to p...
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Hi, I want to develop a cross project automation where once an initiative is created in a Software project, if specific criteria are fulfilled, it will generate a story in a Service project. However...
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Is it possible to rename Assist app or rebrand the logo ,like customize it as per organizational requirement, policies?
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No longer an issue, no reason why, just works now.
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Hi, Is it nowadays possible so that only people that can actually use the "share with customer" button see it. If the users don't have agent status the comment is still there but posts an int...
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9 maddem 14 gün geçmesine rağmen hala açılmadı lütfen gereğini yapıp yeşil yaparmisiniz
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I need a more in depth guide on how to perform Imports and Exports. I followed the available videos and guides on the Atlassian website with little luck. My implementation- I tried to take a...
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