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Community resources
Community resources
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Jira Service Management
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Hello, I’m unable to delete my Atlassian account because I’m listed as the last billing admin. The admin console shows “Total Apps: 0” and no active sites or products, but the system still prevents...
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Bonjour Lorsque nos clients remplissent leur demande sur un ticket nous souhaitons qu'il nous mettent obligatoirement ses coordonnées pour le recontacter mail/tel comment faire apparaitre ce cha...
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I'm coming from Jira-Datacenter and going to JSM (Cloud) currently. a usability topic in the cascading list is bugging me currently. I have a ticket and filled the parent and child...
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Good day, We are responsible for reporting non-conformities, performing risk assessments, and completing other tasks related to ESG/SHEQ in our company. We use Jira daily. Can w...
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So today we are experiencing some outage when accessing our Jira Service Management cloud. we run speed test, it was fine. so the problem is in the Jira server. Got a little panic about losing all ou...
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this are the service request the below unassigned RT,this have to move to service requests
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Good day, I would like to set up an automation in Jira Service Management (JSM) that triggers when a ticket is manually assigned by a team member. At the moment, as per current SAL, assignee have on...
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Our JSM Portal offers customers a few different options for submitting different types of service requests (e.g. content updates, bug reports, analytics reporting) and I'd like the confirmation email...
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Are there any new early access UI or functionality rollouts for assets currently going? I went to an Atlassian event in Austin, TX where Mike Cannon-Brookes presented several features that do not see...
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Hi everyone, When users email into our JSM project, the ticket description sometimes includes very large Mimecast SafeLinks, such as: https://gbr01.safelinks.protection.outlook.com/?... Is the...
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Hi, JSM cloud question: although its easy to change the standard language (in this case to German) for the portals, I am not able to do so for the entire help center. Yes I can add translations, ...
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Hi there, I'm sure this question was asked a million times, but with all the recent interface and word changes, I lost my way: I want to allow my clients to review their tickets in the support port...
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I want to extract all integrations under JSM operations. Then extract all incoming and outgoing rule inside each integrations? I want to do it automatically since i have lot of integrations carried o...
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Hi, Is it possible to add more rows to a table as a customer if the table is in a form? Often the table is static, which impairs functionality. Example: I got a table with 2 rows. I fi...
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Hi all, My team recently onboarded JRIASM and we're fiddling around with the available workflows. From the tasks/ tickets i can only choose default/ templated workflows. Is there anyway i can custom...
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Hi Team, Confluence is down. I observed at 11:45AM IST hours. When i checked the status page it says operational. Can you update the status page accordingly?
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I'm trying to setup some Jira Oprations Alert Rules, but I cannot figure out what would be the correct way to check what is the value in a custom field. For example the custom field that I want sm...
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From the Slack App marketplace I added the Atlassian Rovo Slack app to our workspace. It shows up in the list of apps. However, this is pretty much where I get stuck. I cannot perform ...
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Se que es posible colocar idiomas en el portal, pero, aun así, veo parte del portal en inglés, la mayoría de las cosas en español, pero no se tradujo todo.
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Is there any way or API through which I can attach my existing automation to a Project VIA API using the project key and rule id
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Hi Everyone, I have created a couple of automations in connection with "Days In Status" information requirement Automation #1. At every WorkItem transition, I am capturing the date on which the Wor...
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Hi, I'm trying to give customers the option to share a new ticket in the portal with someone in their organization during the ticket creation process. However, I can't find a way to enable this . I...
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Hi everyone, I am managing a utility bill calculating–related website (lesco bill calculator) where we fetch internal issue-tracking data from Atlassian Cloud for auditing and customer support cases...
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Hi everyone, I’m using the Jira Service Management REST API to create tickets on behalf of users. Here’s the sample payload I’m using: { "serviceDeskId": "xyx", "requestTypeId": "xyz", "request...
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Does anyone have a foolproof way to get accurate date/times of first responses back to customers? We had always used the "Date of First Response", but that will store the first comment added to a tic...
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |