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Jira Service Management
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Why are comment timestamps and SLA metrics in Jira Cloud intermittently showing incorrect times desp
We are experiencing a recurring and inconsistent issue in our Jira Cloud instance where comment timestamps and SLA timings are not displaying the correct local time (Asia/Kolkata), even though: Al...
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I'm unable to add an external email to Jira JSM, even though I have full Admin privileges, including Jira Admin and Project Admin rights. When I try to continue with Microsoft (which is my organizati...
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Hi, I followed the steps from https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-icinga-2/#Configure-the-Jira-Service-Management-plugin-in-Icinga-2 . I wanted to test t...
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Hello everyone, I am currently using Jira Service Management (Cloud, Standard). I have noticed that the Project Details screen only displays a few pieces of information such as Name, Project Key, Te...
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...equential execution rather than true conditional visibility. Question: Is there a way (either natively in JSM or via a workaround/add-on) to achieve this type of conditional field behavior? Thanks in a...
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I would like for a custom Assets field to display the assets available based on a previous field OR all assets if that previous field is blank. E.g. Assets Field 1 is CUSTOMER Assets Field 2 is SI...
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Sorry for the basic question, but could you teach me how to create a new request with an automation rule fired by a webhook in Jira Service Managemet?
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One of our clients uses Microsoft Team for their project teams. How can I share the issue or details on MS Teams like I can do on Slack for some of our projects. Is there a built in JIRA feature th...
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I have a project that has multiple customer role users. When I try to tag any one of them individually using "Reply to customers" under comments, I do not see them while I do see the list of...
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https://kanasoftware.jira.com/issues/?jql=project%20%3D%20WKB%20AND%20%22tags%5Bshort%20text%5D%22%20~%20%22WFM1134%22%20AND%20%22kb%20subsystem%5Bdropdown%5D%22%20%3D%20%22Spare%20Subsystem%20KB%22%...
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We have a LOT of users, and a limited number of JSM licenses. We have restricted each JSM project to only have a maximum of 5 Service Desk Agents to keep the license count down. How can I chec...
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We would like to track spare parts usage and their associated costs within Jira Service issues. Would it be reasonable and effective to configure Assets for this purpose?
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I am trying to show the Object Type rather than the object in an asset custom field. When I use the AQL objectTypeID IN (15,14), I get back all the objects within the Object Type rather than the...
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I'm configuring a filter scope of the assets that could be selected in a ticket creation based on the group assigned to the user and the asset. The user could select assets assigned to their group, ...
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Hello! My goal is to give a user rights to edit the workflow for a single project. The user is non-admin role (in Jira). I have assigned the Browse Project, Administer Project, and...
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¿Se puede generar métricas DORA con los productos Jira, JSM y Bitbucket utilizando Rovo?
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...llow comments to be visible to external users or non-agents under any circumstances. Rule 3: Never add public comments to tickets. Rule 4: Confirm that the restriction to internal visibility was s...
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In the Create tab the language is reading Spanish and I need it in English.
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I am importing Asset data into Jira cloud from Microsoft Entra ID. The import works great now that it's all set up. Now I want to automate it so that it updates regularly without human intervention, ...
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皆様 現在、商用稼働中のJira Service Management のシステムの更改作業を、以下の流れで進めることを検討しています ■検討案 ① 商用環境を開発環境にコピー ② 開発環境でシステム更改作業、試験を実施 ③ 開発環境の「更改分資材のみ」を商用環境にリリース ■問題 ③で「更改分資材のみ」を開発環境から抽出して、商用環境にリリースすることは可能なのでしょうか...
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Hallo, Nach der Umstellung auf unsere eigene E-Mailadresse werden keine Kundenbenachrichtigungen mehr versendet, obwohl diese aktiviert sind, wo kann das Problem liegen
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Hi! We are currently looking for a way to deploy our Jira Projects using Azure DevOps is this possible? Thanks!
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Hello, good evening. Could you help me with this request? A client has asked us to create a solution in Scriptrunner that prevents members of their team from accidentally choosing issue types that do...
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Good day, I work at a clinical laboratory, and I want to implement a service desk within our organization. I am currently setting up a service desk specifically for tickets related to t...
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Will there be a method to create an automated import from Data Manager into an Assets schema? The only method I saw was to export into a CSV and them import into a schema. There needs to ...
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