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Jira Service Management
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I am currently building a rule and would like to attach a form to a work item, but now I can't select anything under “Forms”, I can't open/click on this box. I have a total of 4 forms without rest...
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Hi all, I activated and configured this feature: Customer and organization profiles in the project When I visuslize the user's information in the ticket, at the bottom it is reposted: Oranization ...
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We have added some machines as assets in jira. Those machines have 2 attributes: "maintenance date" (type: date) AND "maintenance cycle" in days (type: integer). 7 days before reaching the maintenanc...
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We have a form for customers to create support tickets. It contains a "Tenant URL" with field of type "URL", which is linked to Jira field "Tenant URL" When the customer is in this field and presse...
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This is my rule. The objective is to check all work items and if the due date is 2 days from now and priority is not the highest, then change the priority to highest. But I have a problem...
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Hi All, I am raising a Incident in Statuspage using the Operations Alert feature of Jira. When I get an Alert, I change the Priority to 2 which makes it as an Incident in Statuspage, then I a...
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Hi, I'm experiencing inconsistent email threading issues when communicating with vendors who use ManageEngine ServiceDesk Plus as their ticketing system. Here's the situation: Our setup works as fo...
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Hello, Can someone explain what happens when due date is set or not set in a SLA? Please take a look at the screenshot in the "Pause counting time during..." option or the "Finish counting t...
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We are moving a certain request type to another system. We would still like users to be able to use Jira to get redirected there in case they go through the existing process. Has anyone found a wa...
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With the new navigation pane on the left, when I'd like to go back to my Dashboard I must select Starred, then the Dashboard that appears. Is there any way to have that Dashboard appear in the naviga...
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When we create an automation that uses the action component "Log output to playbook" we get errors when the automation is triggered outside a playbook. Is there a way to test the source of the trigge...
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Hi, I have a group with the Collaborators role in Jira Service Management, and they seem to have an odd problem. If they get a link to an issue, they are sent to the Jira front page instead of the ...
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We’re exploring the most efficient way to manage consumables—items like mice, keyboards, dongles, and cables—in Jira Assets. Our key requirements are: No individual object for every single item C...
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We have a customer portal, so the Help Center is active for our internal colleagues. If they create a work item from the Help Center and I comment on it, they do not receive any notifications. They o...
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This automation in JSM creating the object in Assets. I need to get the key for the created asset and update the JSM ticket with that key. Read I should be able to use createdObjects or c...
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Where to find how to edit fields on the portal form? So complicated interface. Bad( I need it urgent. Can`'t find. And how to clone the task from one project to onother and save all fields?
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Hello, I’m writing to request assistance with a user access issue on Jira. A user named Adrien Le Divénah has been added to the project Demande N2, and he appears correctly in the project settings....
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I want to retrieve the linked work items of an alert using smart values for automation purposes. However, I was unable to get them using {{alert.linked work item}}. Could you please tell me the cor...
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I have the resolution screen on a service request, and I want to have the Canned Responses and the option to upload images, but these options are not showing. Can you help? In the Activity section, t...
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Currently, we have configured the Sync feature to automatically close related alerts when an incident issue is closed. With this setup, alerts created for responders are closed properly. Howe...
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I am using data centre Jira and when I view my roadmap, I want the dates on the right of the screen to show as sprints as this is much easier to understand where items are scheduled overall in a quar...
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Hello, When a user opens a ticket, he should be asked to fill a mandatory field related to the country of the site which has encountered the issue. Then beased on this field, the ticket should be a...
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I'd like to create a new team containing people who would like to shadow our live on-call process. How can I add this team to the escalation policies of live teams, such that all alerts to a live tea...
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My client project uses JSM for managing incidents / changes etc. And as part of streamlining the process, we would like to implement KANBAN board for workflow control & further a governance in pl...
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Hello everyone, I’ve set up a project in the Facility area. Currently, users can see the “Operation” entry in the left-hand sidebar. Is there a way to hide this entry using permissions or make ...
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