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Jira Service Management
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With the new navigation pane on the left, when I'd like to go back to my Dashboard I must select Starred, then the Dashboard that appears. Is there any way to have that Dashboard appear in the naviga...
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When we create an automation that uses the action component "Log output to playbook" we get errors when the automation is triggered outside a playbook. Is there a way to test the source of the trigge...
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Hi, I have a group with the Collaborators role in Jira Service Management, and they seem to have an odd problem. If they get a link to an issue, they are sent to the Jira front page instead of the ...
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We’re exploring the most efficient way to manage consumables—items like mice, keyboards, dongles, and cables—in Jira Assets. Our key requirements are: No individual object for every single item C...
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We have a customer portal, so the Help Center is active for our internal colleagues. If they create a work item from the Help Center and I comment on it, they do not receive any notifications. They o...
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This automation in JSM creating the object in Assets. I need to get the key for the created asset and update the JSM ticket with that key. Read I should be able to use createdObjects or c...
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Where to find how to edit fields on the portal form? So complicated interface. Bad( I need it urgent. Can`'t find. And how to clone the task from one project to onother and save all fields?
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Hello, I’m writing to request assistance with a user access issue on Jira. A user named Adrien Le Divénah has been added to the project Demande N2, and he appears correctly in the project settings....
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I want to retrieve the linked work items of an alert using smart values for automation purposes. However, I was unable to get them using {{alert.linked work item}}. Could you please tell me the cor...
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I have the resolution screen on a service request, and I want to have the Canned Responses and the option to upload images, but these options are not showing. Can you help? In the Activity section, t...
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Currently, we have configured the Sync feature to automatically close related alerts when an incident issue is closed. With this setup, alerts created for responders are closed properly. Howe...
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I am using data centre Jira and when I view my roadmap, I want the dates on the right of the screen to show as sprints as this is much easier to understand where items are scheduled overall in a quar...
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Hello, When a user opens a ticket, he should be asked to fill a mandatory field related to the country of the site which has encountered the issue. Then beased on this field, the ticket should be a...
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I'd like to create a new team containing people who would like to shadow our live on-call process. How can I add this team to the escalation policies of live teams, such that all alerts to a live tea...
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My client project uses JSM for managing incidents / changes etc. And as part of streamlining the process, we would like to implement KANBAN board for workflow control & further a governance in pl...
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Hello everyone, I’ve set up a project in the Facility area. Currently, users can see the “Operation” entry in the left-hand sidebar. Is there a way to hide this entry using permissions or make ...
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I would like to add another calendar to a jira project using different JQL query/criteria to the existing one.
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Hello, We use an Outlook mail account managed by another organization, where suspicious messages get caught in quarantaine (spam) and you get a mail notifying, with the option to release the mail. W...
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Using the automation rules in JSM to have Rovo summarize the content of a task and then setting that response as the page content for creating a Confluence page results in the generated Confluence co...
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Looking for a product that allows customer to see which assets are assigned to them, and then select the asset and then update the asset directly. Does anyone know of any product that will allow this?
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Need to initialize the field "Responders" with the name of a specfic team , when the activity is created
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We would like to trial this and role out use of AI and jira agents
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Hi all. I am looking for some working examples of custom form field updates via REST. I can't use custom Jira fields to map, as my forms use data connections, so must go direct th...
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Hello, I am working on an automation rule that will auto set the approver for specific requests. I had this working at my previous company but for some reason I can't get it working at...
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Jira cloud post function getLoggedUser returns Script Runner instead of user performing the transiti
I have a post function where I create an attachment and attach it to the issue. The attachment contains information from assets. In order to obtain the assets information I am using the assets AP...
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