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Jira Service Management
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To Whom It May Concern, While trying to engage and use Jira Service Management, I am met with the below error - is there a set of common solutions to resolve this issue?
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Hello, a user accidentaly deleted a bunch of assets. The assets were recreated, but the issue were the assets were used are left with an empty field. Does anyone know a way to recover the informat...
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atlassian-operations Terraform provider doesn't work with service accounts — please add scoped-token
Hi Atlassian team — writing because we can't use the atlassian/atlassian-operations Terraform provider with a service account, and we'd really like to. Issue: Our team uses a service account to m...
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We have JSM premium and we would like to import Intune assets in JSM via Data Manager. There is an adapter available in the Data Manager Jobs section. Is there any guide or step by step...
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Hi, how can I create a Jira access? Thanks
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I have an external facing JSM Space that is required to have external 'customers' access, at the very least, communicate via email / create tickets via email. Ranges from incoming to former emp...
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For license auditing, we export a users report and check the "Last Accessed" date. Any accounts that haven't accessed a particular app they're licensed to are up for revocation of that license. Wit...
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En este ticket se visualiza el ticket padre (ITSM-36404) y su ticket hijos: ITSM-363646 ITSM-36292 ITSM-36296 ITSM-36312 ITSM- 36290 ITSM- 36303 Este campo (es padre de), quiero capturarl...
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Hi, I'm struggling to make an automation that reminds the assignee that there's a task due. There's a date & time field with the due date. My goal is for jsm to leave a comment 15 m...
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Migrating a JSM project from one Cloud site to another Cloud site We have two Atlassian Cloud sites:
We have two Atlassian Cloud sites — one that has a JSM (ITSM) project and another that has a Jira Software project. We want to move the JSM project into the Jira Software site so both projects live ...
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・環境 Jira Service Management（Cloud） REST API: POST /rest/servicedeskapi/request ・質問内容 JSMのREST APIを使用して、リクエスト起票時に複数の組織との共有設定を付与してチケットを作成したいです。 ポータルから人間が起票する場合は「組織と共有」で1つの組織を選択できますが、APIから起票する際に複数の...
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Hi everyone, I'm trying to integrate the Atlassian Remote MCP Server with a third-party MCP client and I'm looking for some clarification regarding official support and OAuth configuration. Accordi...
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I can export my customers to CSV from the Customers page, but I cannot find any way to import them back (or import new ones). When I go to: Service Project → Customers → Customers tab I don’t se...
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For my current automation I want to make sure that my current issue's second-to-last status was X. I have found that you can get the last status using the changelog: {{#changelog.status}}{{fromStr...
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Hello everyone! I’m setting up a space on JSM, and tickets will always be submitted via email. Is it possible to automatically extract data from the email that triggers the ticket creation and popul...
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Hi Team,is there any changes in jira ,all of sudden project work flow changed in org came to default
Hi Team,is there any changes in jira ,all of sudden project work flow changed in org came to default workflow,as checked no audit logs have worlflow changed any other
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We have run into a scenario where a few users who had Atlassian cloud accounts in order to use Jira but later changed to a different job within the company which does not require using Jira so we dea...
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Hi Team, We are planning on updating the first response time SLA on Medium priority tickets from 4h to 8h and the condition in the JIRA project only has the option to update the SLA hours and there ...
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Hi everyone, I need to delete unwanted attached file in some the tickets in Jira Service Management. As an agent I just can download this file. Is there a way to delete this? Thank you. Jader
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Summary: Jira Service Management: Canned responses via slash command /canned (/vorformuliert) fail to insert text into comment field Product: Jira Service Management (Cloud) - German localiz...
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Hi, looking to manage virtual things like contracts, exceptions with the assets. Ideally, any service ticket for a team would show all the teams assets (contracts / exceptions). I had thought ...
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Hi Whenever we open a ticket we now have to navigate to the Expand Icon, so it can open the Ticket in full window. This new update is inconveniencing our workflow. Is there a way we can cha...
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I have a ticketing project where my users access a portal to create tickets or send emails. I don't understand why some have an associated email address and others don't. Or why some are invited and ...
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We've set up a system in our sandbox that ties our Confluence documents to Assets. But the only option we have to move this to Prod is the export option, which doesn't maintain the structure of the o...
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In our org,want to create the checklist and attachments in request type in work item view not for cutomers.below are the checklist ,so any suggestions to create . Tasks (Decommissioning Checklist) ...
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Atlassian Community Events
| User | Count |
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| 16 | |
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| Subject | Author | Posted |
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| 9 hours ago | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST | ||
| January 22, 2025 12:24 PM PST |