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Configuring SLA's

Chris.Shadbolt
Chris.Shadbolt June 23, 2023

I'm sorry, but another dumb question......

I have created a project and created organisations and customers. Is it possible to create different individual SLAs for each organisation?

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Mikael Sandberg
Mikael Sandberg
Community Champion
June 23, 2023

Yes, that is possible. Your SLAs are based on JQL, so you could base it on organizations. Have a look at Create SLA goals based on customer details for more information.

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Fabian Lim
Fabian Lim
Community Champion
June 23, 2023

Hi @Chris.Shadbolt

Yes you can create different SLA by organizations. You can use the "organizations" field to filter your SLAs.

organizations.png

Good luck.

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