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Jira Service Management
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Hi all, I want to display the assets on a form in a drop down box for a user selected from an Assets Object drop down on the portal. This works fine for when the assets to display are for the repor...
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Hello, We have Jira and JSM. I have my IT team desiring to provide leadership Incident Notifications, listed as users, so they can be notified when outages occur and be included in tickets.&nb...
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I can't enable de JSM widget. I get this error page: i've already checked that Clients can send tickets without login and the project permissions: I have these permissions...
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Es posible limitar la visibilidad de las colas de tickets, por ejemplo Cola de Soporte: Solo puedan ver los miembros del equipo Soporte. Cola de Seguridad: Solo puedan ver los miembros del equipo S...
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We need to create and track Service Manager issue on Jira Cloud as well. What we need is: 1) When new issue is submitted, create a new ticket in JSM (Jira Service Manager) as well as linked task/sto...
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Existe alguma forma de transformar um "projeto gerenciado por uma equipe" em um "projeto gerenciado por uma empresa"? Existe alguma forma de criar um novo projeto e "clonar" as tarefas do antigo? ...
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I created an Insight field and am trying to filter only the current user's equipment in the field. When I try "User = currentUser()", nothing comes up. currentUser doesn't even autofill or show up as...
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Hi! I'm an analytics engineer, trying to set up a data integration from Jira using the Stitch data movement tool. (Documentation for their Jira integration is here). I'm using a Jira service a...
468 views 0 1 Deleted user March 2, 2023 -
Hello! I am trying to create an automation but am having difficulty. Custom field: Where will this be used? Selections for custom field: Organic, Paid Situation: When selections change fo...
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I would like to create multiple organisations in Jira Cloud via REST API. Is this possible? I can create one organisation per REST API call, but I would like to create multiple organisations in one ...
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I have created a new project, set customer permissions, integrated with slack channels, but when I go to create a request using the ticket emoji, the new project + request types do not show in slack....
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Is there a way to hide fields for front facing customers but have it available to administrators. Users in my service unit want the ability to select their own custom "Due Date" during the C...
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Hi, I'm trying to add the Jira-user to our User schema. This is to link the Jira User attribute to the default Jira-user account using their email address. You may check the previous ticket we had:...
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Hi, As per Customize the columns in your customers' requests list | Jira Service Management Cloud | Atlassian Support and [JSDCLOUD-1106] Need more fields in the 'My Requests' view - ...
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Hello everyone, I want to update Product URL to another one from test-guava.atlassian.net to guavapayltd.atlassian.net Do i have to take backup for this action if something goes wrong...
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Hello, I have successfully managed via automation that the status changes to "In Progress at Support" when the customer comments in the Service Desk. But now I don't know how to set it as a rule th...
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Hi, My assets object has an attribute of type USER. It helps to link an asset with an user. When I import a csv file with the ID of JIRA user, it works. Now I want to link an asset to portal client...
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Hello Team, Every time when there is any update/new ticket created through email in JSD, the email Signature got attached to the ticket, and as a result, there are multiple duplicate attachments wi...
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Hallo zusammen, ich möchte gerne, geänderte Feldinhalte (Spziell Zugewiesene Personen) in E-Mails mit versenden, wenn ein Status geändert wird. Wisst ihr, ob es hierfür eine Option gibt wie z.B. ${...
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In one of our services, default branch in build pipeline configured to feature branch instead of master. I need to change the default branch to master!!
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I would like to know how the user management is performed with the JSM Cloud? In other word, how can we restrict accessing the JSM cloud from the external user other than a particular organization? ...
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Dear all I am trying to set up a automatization in cloud, so that certain tickets are the due date field updated with the Time to resolution minus one business day. Example, we have a Time to resol...
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How are the data from this connector displayed in jira? What do we have access to in the system and whether this is actually a connector for Snow as Snow License Manager, because there is no concrete...
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Hi I am looking for some advise on how to clean up Jira Portal customers under Admin > Products > Jira Service Management. I usually export the list filter out the domains from the email colu...
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Is there a way for me pull using a Smart Value to get the decision of the approver inside a specific status? Like for Example {{approval.<statusName>.decision}}
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |