Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello, I want to create a report from a JIRA form. How can I do that?
-
We have our original SLA (8m) for "Time to Alert" configuration working correctly for email created incidents from the Azure email address. I have added a new SLA (6m) for email created incide...
-
Hi there, Need your help to retrieve floating box with ticket number on Jira : License Information for Jira Jira v8.1.2 JIRA Service Desk Application v4.1.2
-
Being more familiar with ServiceNow, never using JIRA or JSM in my past I am curious to know if JSM contains a Standard Change repository or catalog as it is referred to in ServiceNow. This is ...
-
We do not want attachments to be included in email notifications. We have the Customer Notifications - Attachment security set so that customers must log in to the portal to download attachments. ...
-
We have a workflow wherein a primary form is created which will create subsequent service requests for tracking and auditing purposes. I've gotten the creation / management down, but I can't quite fi...
-
Can I pick and choose which services show up when reporting a system problem?
-
Hi everyone, Hope you had a great weekend. I am struggling to understand the Insight discovery part about users discovery from network. I can see there is a pattern for users but i could...
-
Hi everyone, I would like to copy the Name User of the Reporter and put it on an Asset Object field how is it possible with Automation rules? I tried with a post-function but ...
-
Hello, How to create a report for "Resolution Date/Timestamp"? Is there any way to see & capture data of each ticket's resolution time stamp other than checking the history of each and eve...
-
We have a need to filter issue scope based on the selected insight custom filed values. (This can take multiple) Tried with this object HAVING inboundReferences(Key IN (${customfield_XXXX...
-
We currently use JIRA service management for our Support Helpdesk, Is there any way an additional mailbox can be added to the JIRA Service managment suite to have support requests logged from a 2nd ...
-
Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some questions regarding JIRA mails: 1. can emails be sent as plain text or HTML ...
-
How to set an automation rule "email notification" when tickets are moved to a different team
-
I want to trigger a mail whenever attribute "User" is changed for object type "Asset Management". The mail should go to new and old "User". I looked at the automation and can see for Object updated. ...
-
I have a custom field called location have to refer some locations values using google spreadsheet and map the values based on projects.
-
Hi Team, For testing purposes, I have connected a Custom Email Account to one of the JSM projects. The goal is to ensure when external users are sending emails to this ID, it should create a t...
-
Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. We have a question about the activity stream: - Can the activity stream be disable...
-
Dear Sir/Madam May I know how to manage or add value/option of system fields in Administration page? I have 0 contexts in Labels and I was not able to add option like what I did in Custom Fields. ...
-
How can we configure Jira Service Management to effectively notify collaborators when their assistance is needed on a support request and allow them to see which requests they've already responded to...
-
Dear Team, Even after closing the stories with Done resolution and then closing the sprint, we are unable to see data in for Completed story points Velocity chart (Reports). Kindly suggest sol...
-
hello, there are 2 links to display an incident depending on the role (customer or suport team) - link for customer xxxxx.atlassian.net/servicedesk/customer/portal/projectid/ES-11272 -link for su...
-
I've added a new issue & request type and associated a form with it, and have added the request type to those in the Chat settings, but I'm not seeing the new request type when a ticket is create...
-
For request forms, you can customise the field's description using Jira markup. How can I customise the form's (Proforma) field's description? This field does not support markup nor...
-
After creating an issue, it is possible to edit it, but it seems that two or more people can edit the same issue at the same time. 1 User A edits an issue, User B edits the same issue, User A saves...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 9 | |
| 8 | |
| 7 | |
| 7 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |