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Jira Service Management
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Whenever I try to go to all issues then filter by ticket type or project, I receive these errors that state "The Jira server could not be contacted. This may be a temporary glitch or the server may...
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We have situations where we have tickets that are 'child' issues via linked. We can say that an issue is closed due to it being a duplicate or a child issue of another. As such, if a person sets a re...
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Hello all. I am trying to extract a date (US format) using Jira automation from a string inside of a comment. A couple of examples of comments I need to be able to parse out the...
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Hello, I am having issues receiving emails from external customers (for example, @Gmail.com). I have a company email set up (format: department@companyname.com) that is a part of a googl...
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Hi all, we are currently planning to implement a ticket system through JSM in our company. In doing so, I have come across some open questions for which I have not yet been able to find an precise a...
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Hi All, I'm looking for some advice in migrating ServiceNow reports to JSM. a) Is this even possible (using software perhaps)? b) Do reports have to be re-added from scratch in JSM? c) Has anyone...
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We have a requirement to reset an SLA when the assignee changes from Level 1 to Level 2. For the above process, we subscribed to Time to SLA by Appfire cause they provide the functionality...
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To integrate another tool to Jira I've been asked for system fields ID: Issue Type Summary Attachment Description How can I get them? I know for custom fields but I have no idea how to get these...
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Merge/Concatenate two fields that is Key & Summary to New Custom field which will reflect in projects.
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Hi, We have 4 agents that are not receiving any email notifications when users create or reply to issues by email since today/yesterday. Normal users (customers) do receive email notifications. We...
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Is there a possibility to use Jira Service Desk not in the cloud but still contact with the clients?
Hi team! Wanted to know if there are any possibility to use Jira Service Desk for the support team in order to contact with the clients? However, Jira Service Desk not in the Cloud? For example, the ...
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I was wondering what the best practice is, for providing closing information to a customer when closing a ticket. Our process works like this: - once we have an issue resolved, we put the status ...
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Hello everyone, i'm setting up a JSM project and would like to use an Insight Object custom field, that is filtered based on the chosen Request type: So i tried to configure the custom field like t...
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When we send an E-Mail via App to a third party (not the customer itself) and that thrid party replies (with their own issue key in headline), its matched as a comment, because our issue-key is in th...
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As a JIRA administrator we create a new user in JIRA & share username and password with them. As soon as the user login for the first time with their credentials can it be possible to add a ...
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Hi, I have multiple filters/searches created that display all tickets created/resolved over a specific timeframe. I can create graphics to show the number of tickets per engineers create...
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I'm trying to find a way to produce a report direct in Jira of the number of tickets in a set status at a certain point in time on a weekly basis. Currently im using the following JQL to...
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Hi, I have one user that does not receive email notifications. His personal settings are set to receive email updates, and the notification helper tells us that the user should be able to see commen...
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at the moment we have a customer service portal, where customers can read up about different aspects of our product in articles. We want to make it a more interactive experience, potentially by using...
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I want to create a automation that comments a date in the format 'Add a date using a calendar'.
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Hi folks, I'm Rishabh, one of the Product Managers on Jira Service Management(JSM). I would love to interact with you over a zoom call and understand your requirements for Reporting & Analyti...
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Have upgraded til Cloud from server: I had a search for issues, that is repeating issueFunction in linkedIssuesOf("", Clones) - this is not working any more. How do I search for issu...
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Hi, Can some one will help me out how to check the Issue Id for the issue. Please provide me the steps to navigate the same. Thanks,
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Hey all! Wondering how I would go about having an SNS Topic when triggered to send to Jira and create a ticket? This is for AWS scheduled Instance notifications like retirement. I have a SNS curr...
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I've been tasked with creating a backup solution for Jira Service managment, Confluence and BitBucket cloud. I have very little experience with any of these things, yet here we are. I've skimm...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |