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Jira Service Management
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Hi, - I have an admin account - Users have been provided permission to switch security settings. I have tried following the information suggested on this page, but this is not working for me: ...
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Hi Expert Community of Jira, My SLA - Time to Resolution is breached a lot, some of them is with 8000 hours or the like. All of them are at the breached issues (61) are ...
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Current configuration: an epic is created and based on the ticket type a sub-task / different issue type is created under the epic. I want automation to assign a user to the sub-task based on specif...
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We have several fields on our issues that can contain multiple values. Examples here are 'labels' and 'fix versions' fields. I would like to create an automation that would automatically populate th...
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Good morning! I would like to know if it is possible to perform an integration between my jira and the client. So that when a call is opened on his platform, I will also receive all the updates and...
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Hi, Can someone please tell me how we can know if the customer got an acknowledgement email when an issue is created? I know we set it up in notification settings, but I also wanted to see it in ...
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I just wanna see the error and config changes the problem is that i have to go to each and every config chnages and the error tab is there any setting to view all the error and changes in one&n...
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Hi, I have a recently created Jira project using the Kanban template. I am trying to enable the Forms tab in this project but they are missing from the Project settings. I search...
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I want to import the following hardware data into the Asset database in Jira. How is it possible by also making object attributes of the headers above..?
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding interfaces to other ticket systems. Is there the possibilities...
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Hello, I have a problem with notifications in JSM project. Normally, when users get mail notification from JSM project, the link inside message is correct, "customer portal view" one. But sometimes,...
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By accident I duplicated an existing board and all the existing sprints within the original board. Board to keep: Mer Hub 1.0 Board to remove: Mer Hub 1.0. Backlog As it seems as the sprints in bo...
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Can you please provide details on what are the advantages of using JSM over Jira cloud or vice versa?
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Dear, I'am looking for a solution where I could measure time in minutes between two specific statuses in a ticket: specifically between new ticket is registered, and closed. e.g.: NEW->.....
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Dears, Could you Please help me with the best approaches to take backup of Jira projects including (Issues- configurations - users - screens - workflow ...etc) ? for jira software and jira s...
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I Have Asset object Costume field in the admin user the show as dropdown list but in the customer user thy shows as single line text how I can show this field as dropdown list in the c...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some questions about thread based communication:#. By this I mean, is it possible t...
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Im trying to connect my Jira Service Maangement with my partners' jira using REST API but im getting the error below while running and Automation Send web request Error publishing web request. Res...
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Hi Concern's I am facing a challenge to get the correct data from created vs resolved issue report with in the given period of time. As you can see that in below screenshot all the issues in ...
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Hi, I am trying to get cloud id using the below url, but getting 401 unauthorized error- https://api.atlassian.com/oauth/token/accessible-resources What all have tried- 1. curl -D- -X GET -H "Aut...
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I have a project with issue types Change , Problem and Service Request. A automation is required such that when issue is created with Change OR problem type, the Label should be updated ...
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Using Jira on my Android phone and have recently started seeing: "Can't show the issue. Try refreshing this page or use search to look for this issue" when tapping on any ticket that I can view on th...
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I'd like to get some confirmation on the correct steps in renewing our current SSL certificate on Jira Server. I've looked at these two documents but am not 100% sure. https://confluence.atlassian....
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Hi All. Im new to the Jira Suite, However I have started to product customer reporting from our Service desk and the results that involve the "resolved" state are showing as if the cases hav...
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What dependency do I need in POM.xml in order to use import com.atlassian.webresource.api.assembler.PageBuilderService ? I have: <dependency> ...
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