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Jira Service Management
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Hello Everyone, I have a weird one that I haven't been able to figure out. We are using JSM Premium and I have setup the Chat feature. I am able to connect out project to various slack ...
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Hello, We are trying to improve our reporting and use a BI tool to do this. One challenge we fell into is reporting on the request channel type. We can not find that in the database scheme can you...
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We are currently using the Basic Authorization in the request. When making a web request to the Jira Standard API endpoint "rest/api/3/project/{projectKeyOrId}", the request intermittently r...
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Can JIRA perform a lookup function to pull information out of a table? For example, if we provided JIRA a table with data values in multiple columns for making a burger - bun ty...
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Hello, is the Discovery Agent scanning and sending the results after booting? My client have Laptops, which are not always on the network or powered on. We would like to have as up-...
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Hi, In JSM 4.5.2 the returned value of request.disable.notifications.url seems to be incorrect. If any user get the following error messages when clicking on the URL: Has this happened to anyon...
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Hi Team, I am using an Assets Object Type (say Buckets) with no unique keys. It contains objects for different departments of the company. Name is the name of the object, also I have a Department ...
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Hi, I want create a custom field in Read-only mode with default value as logged in user and the custom field must be Un-editable so the user cannot change the value. Is it possible to create in JSM...
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I'm attempting to edit the 'Approval Required' email notification under my projects customer notifications settings. I want to add two Asset custom fields as smart values to the email template so ...
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Hey there, is it possible to bulk create or import Customers and Organizations? Example: Bulk create or import cia CSV: Organization 1 with 40 Customers and all their Data: Name, Email, P...
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Hi Team, I have one doubt regarding the SLA running. Some issues we might need more time to resolve (Depending on availability). In this situation, I don't want to break my SLA. How to I sto...
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Hi All! I have concerns regarding when my team does outcoming mail to recipients, the problem is on the recipient's end, the email body is visible to them. Please see the image below as an example a...
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Kind of new to Assets in Jira. We have most of our employee Hardware now in Jira. From an offboarding point of view, the team need to go through all 10 assets fields to check to see if that u...
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I have a pretty simple requirement to add some static text on a form to explain things to the person entering the form. We are using Jira Service Management. This resource explains a method to...
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Objective: Using Automation for Jira we would like to be able to sum the qty of linked issues by the link type for example: We have a single Problem issue within JSM that has 4 linked incidents we ...
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I am facing an issue whereby once I have set the issue status to 'Deprioritized' - I do not have permission to change it to any other status (ref: Screenshot 1). However, if I try to change the workf...
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We set up a test instance in JSM and connected it to our companies Teams app for an IT support channel. Followed the steps on the website and was able to successfully create a triage team and r...
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Hello, Is there a way to extract the Value of a Form Question in Jira Cloud, so that it can be used in Automation as a Smart Value? e.g. User enters X into Question 1 An Automation Rule takes th...
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Howdy, I want to turn on the IP Allow list for JSM Agents but still allow the customer portal to be open to everyone. So anyone can submit but only people onsite or on VPN can manage issues. Is thi...
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Trying to establish a customer portal
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Guys, does anyone know how to create a new field in a gadget? I have to consolidate some information and if there was a way for a Three dimensional filter statistics gadget, it would work great ...
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I am creating an automation. In the 'Lookup objects' portion of the automation I have written the following query: objectType = "Digital System" and Name = "{{issue.system.name}}" However, ...
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Hello, In Jira Service Management how can i validate the date field of a form so that it does not accept a date smaller than the current one? Can anyone help me? Thanks
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Atlassian Community Events
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| September 10, 2025 3:07 PM PDT |