Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Is it possible for the customer/requester to see to whom the ticket is assigned?
-
I am new to this. How can I auto fill a date field to current date on custom field on the custom form? instead of using date picker. Similarly few other fields in custom form like name ,email can a...
-
Hello Jira Community, I wonder if there is a way in Jira to manage user devices (Computers/Phones). I want to create a request type to retire/replace users' devices. If yes, How can I import a li...
-
Hey all, Trying to follow this guide: https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html However I'm not sure if J...
-
How can I add a request form to a request type so the section will be called Request form &downloaded
-
Hi! Can I open an option to create a calendar according to JQL for a project? For now all the options are closed except of creating calendar type: Project. I'd like a calendar type: JQL query. &nbs...
-
I am creating a request type form. I've created a dropdown (checkboxes). I currently can choose one of them and nothing happens. I need to have another dropdown so that when creating request, when I ...
-
Hello, I currently have a workflow and I want to add a transition screen where you select from a multi-select field. This field is only attached to a couple of issue types (contexts) bu...
-
I configured the "Reporter field" of the Issue Type but it didn't show up when I created the issue as below. Could someone help me out? Also, I would like to disable/remove the Issue Type select...
-
Quando eu (adm) abro o portal está todo em português. Porém quando meu cliente abre o portal os campos de seleção e data estão em formato americano. As configurações ...
-
Hi All, I have created a scripted post function in my workflow. This function is to color issues based on the value of a custom scripted field called Rating. There are no errors in the scrip...
-
Does anyone know what the expected functionality/behavior of the Default post-incident review template, found within Project settings > Incident management > Post-incident reviews, is...
-
Olá, tudo bem? Realizei uma integração do PBI com o "Power BI Connector for Jira" porém quando exibidos alguns campos Assests o valor vem com um código e não com o nome real dos valores do campo. C...
-
Hello, Currently our jira servicedesk is listed as https://Var.atlassian.net/servicedesk/customer/portal/, however when we direct customers to it, it shows up as https://Var.atlassian.net/servi...
-
Yi Guys, I created a simple automation on Jira Service Management Cloud. This automation check if a last comment on issue has a specific regex: \[(x|X)\] - Chamado Aprovado\?? This statem...
-
We have one specific object type in our object schema that we do not want any users besides Admins to be able to create new objects in. For that object type (Class), I have set up Roles: How...
-
Currently on a free plan but considering getting the subscription if our end users are able to use SSO to sign in to the portal site. Configure SAML single sign-on with an identity provider | ...
398 views 1 0 Deleted user May 5, 2023 -
I noticed that when resolving DOS tickets, the SLA timer still remains open/paused. We were expecting when the ticket is resolved that the SLA timer is resolved also. What can we do to resolve this?
-
Hi All, I have created a custom scripted field that outputs number values. the field is called rating. I created a JQL query to order the issues based on the value of this field. "project = ...
-
re: How to rename status in issue? (customer side) (atlassian.com), this does not seem to work for me. I was able to change the status name from A to B, but A is still displayed in my list of tr...
-
Hy Atlassian Team. Recently, we changed one of our workflows and with that several filters, from the teams, stopped working. As a proactive way, we would like to identify which filters are based on ...
-
Hi all, I have two questions! 1- Whenever I write a ticket using Jira cloud API, it comes with my name as a reporter because I'm using an AI token generated from my account. Is there a...
-
Hello! I have enabled a list of approvers. However, is there a way or a workaround so that if a field is selected from a dropdown list during ticket creation that it automatically choses one specifi...
-
Alright, so what I am trying to do is to test a bit of automation in our sandbox before I move it to production. The automation I am testing is cloning an issue from project A once it is created to a...
452 views 2 0 Deleted user May 5, 2023 -
Não recebo os e-mails de notificações para abertura de item. Ao ser aberto um item no projeto, a notificação não chega por e-mail para os responsáveis. Mesmo configurando no Esquema, não está envian...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 9 | |
| 8 | |
| 7 | |
| 7 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |