Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I would like to inquire about the feasibility of using Jira Service Management for managing and inventorying a variety of IT devices. Specifically, I am interested in handling a large number of compu...
-
Hello there, I am working on setting up new Jira Service Management Cloud site, I have been using the 'Quickstart' side bar from the right of the screen to follow the config steps. It was helpful. ...
-
...nyone please guide me to true beginner's information on how to use script runner? Thank you.
-
I feel like I'm missing something obvious, but is there not a way to view the calendar by week with Jira Work Management? I seem to only be able to view it in monthly increments.
-
Hi Team, I selected a wrong team by mistake for the assist app in Microsoft teams. Now, while creating a ticket from the Microsoft Teams, getting this error please check the attachment...
-
I created an automation in my Jira project to integrate with my AWS cloud using the AWS SSM integration connector, but the SSM document that I own does not appear to be selectable, only the AWS-owned...
-
Hi, I'm a new dev here. I want to know what API should I call to store custom data in custom fields whenever I submit data from a custom form in the project settings page. I have read that using cu...
-
Hi, I'm new to developing apps with Forge UI and Forge API and I have a question. I want to know how do I implement integration webhooks to an app. The workflow is the following: A user creates and...
-
Hi, I created an automation rule for when a ticket remains In an On Hold state (using the On Hold status) for 5 days without an update, this rule will email the Assignee. The problem I ...
-
Hi All, I'm new to Service Management, and maybe this is a stupid question. But, here goes. I'm helping our finance team set up Jira Service Management for a general inquiries inbox...
-
I have an issue where Jira Automation throws (Randomly) a 'Some Errors' error. It normally processes fine, but I do not like to be alerted unless there is a true issue. The errors do not h...
-
Hello, I am currently working on a portal on Jira service Management, and as you can see on the image below, I would like anyone to be able to access the portal. I'm trying to follow the documentati...
-
Hello Jira world, I'm trying to populate the Summary to include values that are selected from a multi-select field. I attempted to input {{issue.fields.customfield_XYZ}} but this would populate all o...
-
Dear communty, I'd like to know if a customer can see all request (from everybody). Actually, it's not the case, even when the customer choose option "All request". I don't when to change role as ...
-
I'm running a project that works across multiple departments. Each department has a backlog of Epics that feed up into shared quartely intiatives. The (5-6) intiatives then feed up into a...
-
In one project, there´s one user that doesn't receive the invitation mail. Other people with his same domain can access with no problem and create tickets. Is just this specific user, he already chec...
-
I'm working on cleaning up a list of assets that are using different naming conventions: Some are AAA - XXX Some are BBB - XXX Some are AAB - XXX I want to all to have a new convention of CCC - X...
-
I want to make a filter that brings tickets from 5h30 AM to 5 PM & 5PM to 5h30 (the following Day), Using JQL Queries, Any Help Please, Thanks in advance
-
We need a test environment. Is a test environment free of charge?
-
We are currently using Jira Service Management as a trial. We've made a bad choice and would like to cancel this. We will try the free version first, and then subscribe to the Standard version. We ...
-
Does JSM have the functionality to to automatically send confirmation emails to any other provided email addresses in a ticket? Ex: I submit a access request form and I need my man...
-
We are currently migrating our jira site from Datacenter to Cloud, and we have a postfunction that automatically moves the issues from the current project to another one, we have read the documentati...
-
We are building a bug reporting Form that will create issues for us in a project. Part of this Form is the user selecting the priority level based on varying degrees of criteria. Initially we ...
-
im looking for a smart value for the project logo to use in a custom HTML email for an automation task does one exist like {{project.logo}}?
-
No portal são inseridos pelo meu cliente dois valores, preciso que a diferença desses dois valores seja mostrada no meu item. É possível fazer uma automação e/ou criar um campo que faça isso?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 7 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |