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Jira Service Management
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I'm struggling to get assets from Jira Service Management Cloud over REST API Please help out to find documentation with some examples. Example from Jira webpage (https://developer.atlassian.c...
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Everytime I try to add a code comment with // or */ .....*/ I got: Error while parsing additional fields. Not valid JSON. Anyone knows how to add comments here? In au...
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Hi, Can someone please suggest if I can use configuration manager to copy a Service management project configuration from one Jira instance to another? Thank you!
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Salve, vorrei capire come installare gli agent sui vari client e farli puntare alla console di gestione del servizio principale in modo da ricevere tutto nella sezione asset
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Hey Atlassian Community, We want to talk to you about the concepts and prototypes we have been working on for future of Service Level Agreements (SLAs) in Jira Service Management. We are spe...
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I have an open request queue, and also a total request queue. I want to be able to include all requests, including "to do", "in progress" and "resolved" in the queue. Can anyone help this new ...
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Hi All, Please let me know if the AssetIT - IT Asset Management for JIRA is a plugin which can be installed in our JIRA Service Management or is it a completely separate from JIRA Servi...
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Hi, I have created custom issue types, workflows, custom fields for issue types for a Service Management project in test instance. Now I want to migrate the project from test to production(cloud to...
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We had some concerns we would like to address before enabling SSO in Data Center. We are currently using Crowd AD sync to pull in users from Active Directory. When we go to setup OKTA SSO what kinds ...
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I see how to add new references to the schema but do not see the ability to edit the reference between objects.
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Hi All, Looking for Bar code or QR code scanner which can update the asset details in AssetIT - IT Assets Management for JIRA or scan the code to track/assign/ return the asset and update ac...
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Hey guys i could not find anything to support the automation of creating a chat channel as soon as a new incident is reported using Microsoft Teams or Slack. Regards He...
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We have a customer Assets field. Filter Issue Scope (IQL) = Organization.Customers = ${reporter} limits objects presented to the external customer in the portal to only th...
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Hi all!! First of all let me say that I have seen similar questions but I have not seen the answer to mine if you find this topic please feel free to delete this question and direct me to...
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Hola, Poseo el siguiente inconveniente, Lo usuarios Service Desk Team no estan pudiendo visualizar el email del campo Informador en las incidencias Con mi usuario de Admin Global, si lo puedo ver ...
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Hello - We set up a sandbox instance of Jira service management and I am testing to confirm that notifications are working from it, so tI can then start testing automated messaging. The notification ...
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Hi everyone, I wanted to create a service user and give him an access to SLAs reports into a dashboard. My problem is that I have to give him a read-only access to the SLA reports, but I can'...
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I am using the Device42 for Jira Service Management Assets addon on Jira. The problem I am facing is the Sync tab is not loading anything. I have configured the app as directed in the video present&...
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When someone with an issue calls us, we want to be able to see their tickets (in Jira) without having to search for them. Is there a plugin or app that can link a phone number to an account and show ...
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HI, I have cloned bugs from support project to our development project in Jira. Now, I want to get a list of only those bugs that the clones of support Jira project. Pls. help with the JQL that wou...
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Hi, I am having two fields one assignment group and other is Assignee. I want to make the assignment group to view based on project and based on assignment group selection I want to vie...
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Hi Everyone! I am trying to update Insight object attribute using REST API and getting 415 response. my request: PUT {{host}}/rst/insight/1.0/object/{{id}} BODY { "objectTypeId": {{id}}, "attr...
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Hi Guys, Our requirement is we needed logo for email replies generated by jira. Can we configure this please suggest me. Regards, Geethanjali.
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Good morning, I am carrying out a test and I think I know the answer but I am very surprised by this operation. The situation is the following: - I create a filter, I set the columns i...
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Is Jira Align compatible with jira service management?
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