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Jira Service Management
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I have a HelpDesk project, where in 'project settings', 'email requests' I have connected my outlook365 email. so far so good, but only the first email received was ticketed. i have received several ...
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Hello gurus of Jira. I tried to find a solution for my issue yet there is nothing specific regarding this... To sumarise my issue: I created an automation for Linked Issues where the last comment ...
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This is just for curiosity, but since I am the owner of the IT onboarding process I want to understand if I can make my life easier. Does anyone have any ideas on how to make an IT Onboarding ...
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Hi, We are migrating from Jira Server to Jira Cloud and I just needed some clarification on the below: With Jira Service Management – product access is set to “Customer” – am I correct in assuming ...
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Hello, do you know if it is possible to change the colors to the epics in the timeline? I don't have the license for advanced roadmaps Also, i'm in Project management template. team - ma...
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Hello all, we´re changing our emails domain from .cz to .com - is there any simple way of changing currents users emails address so they´ll be able to access Jira Service Management after the domain...
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Hello all, we´re changing our emails domain from .cz to .com - is there any easy way of changing all the accesses for users to a new domain? Do we have to add all users again with a new emails? Reg...
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Hi, I tried to set up a SLA for a specific issue type, however, the saved SLA does not work as expected. Can you please help me with this? Kind regards, Carol
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In jira automation rule, how do we specify the rule to retrieve the content of the issue field, when the automation rule trigger event is a form submission.
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Currently I just resolve the issue then respond to the customer with a Case Closed canned response.... Id like the option to have the canned response avalaible when I click the resolve Issue button.&...
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Hi, When a Problem is closed as a Known Error in JSM, I want to create a Known Error Report in Confluence, and copy across relevant information from some of the Jira fields e.g. "Root Cause" and "...
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Hello, Can the new Jira Product Discovery tool work/sync with Jira Service Management? Or does it only work with Jira Software?
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Our agents are creating documents relative to each project but they are not available to customers and such. Can I use the knowledge base without having to pay for confluence?
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Hello, I have a few customers who would like to know the response time of their technician when we respond to their support request via Jira. I wanted to know if there's a way, either through JQL...
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I tried to find the info but I wasn't able to find if there is a way to get the slack channel name where a ticket has been created in Halp. We worked with Halp and we migrated to Jira Servic...
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We're trying to develop some automation which, as part of its workflow, needs to occasionally mark issues as approved but on behalf on someone else. It looks like this isn't possible but I thought ...
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Legacy Automations used to include a rule to transition Resolved items to Closed after a designated period. I believe our older JSM projects had this enabled by default. We recently created multiple...
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We are seeing some of the customers are accidentally turning off the notification. Is there a way not to display "Do not notify" me option in the customer portal ?
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I went through many different forum questions but none seem to address my particular issue. Our Customer Support center has moved over to JSM as their ticketing system. All their ticke...
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I suspect it is because we are running the discovery engine as a service with a named function user as logon/owner. Does this user have to be a Jira user ? and if so what rights are needed ?
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Hello there! I'm attempting to compile a list on a top-level task and running into an issue with automation. For context, this top level task has several linked tasks, each with a Smart Value ...
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Hello Team, Any suggestion would be helpful, How to create Dashboard which shows number of projects with count of versions? This is not on cloud version its on Premise. Thank you, Ma...
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Hi Community, I might be overlooking this but in a certain JSM premium instance I do not see the Post Incident Review work category. And I don't see the "create PIR" button on incidents. Does any...
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Good day everyone. I am trying to make fields required when logging new issues from within Jira using the " Create '' button on my project. I managed to solve the manual entry o...
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Não consigo inserir um Épic mesmo com o item adicionado em configurações.
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