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Jira Service Management
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Is it possible to add additional fields to the Escalate/Resolve/Cancel Screen in the customer portal?
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I am trying to pull data from a queue but the number of requests aren't matching up in the excel sheet. I have over 2,180 requests in my queue. I am going to Filters> Advanced Issue Se...
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Hi, I am trying to setup JSM to send replies using an email from my domain. I followed the steps as descirbed in https://community.atlassian.com/t5/Jira-Service-Management-articles/Doing-Jira-...
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I have Request Type where I want to set the values of certain fields based on the reporter. This all works fine if I assume that the logged-in user is the Reporter. However, if a Service Desk Agent s...
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I am getting postman json output in the below format for url https://jirasw.t-mobile.com/rest/api/2/project [ { &nbs...
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I my portal you can order different roles, every role has its own approver. The approver customfield is an assetsfield it needs to be created an issue for every role the you order. Any ideas...
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Hello, What is the process to store an Excel file within Jira Service Management (Data Center) and create a link to it from within the request type's description section, so that a user can click th...
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I have a very specific request and I'll explain what I'm trying to do as someone here may have a much better idea that I have. I have a use case where service desk agents do not want to receive ticke...
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So I am setting up our service management. I am trying to create a new workflow for approval in needed. I know in one of my past companies we had it where we had 2 workflows, the normal request workf...
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Trying to update a customfield from the description field. "fields" "customfield_10100" : [ "summary" : "description.match(Printer-\d+)" ] the log says succsess but the ...
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I'd like to create a filter that finds issues where X field value is the same as Y field value. I have two fields, "Reporter" and "Direct Manager" that are tied into a workflow. Both of these fields...
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Hi, I did the following: Added a new custom field (rich text) and added it to the service request form with preset value hidden from the portal. It contains formatted text and a links to external w...
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Hola! Actualmente estoy presentando inconvenientes en Jira Service Management con la asignación de informantes en un proyecto. Al momento de crear un ticket o solicitud, no puedo realizar la asignac...
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I have set up Request Types under the Internal Change Issue Type. I have hidden these Request Types from the Portals, as they are intended to be used as internal changes only so should not be visible...
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Agents in IT service desk are unable to move case(s) to another service desk. IT agents are not agents in the other service desk. What permission(s) I need to change in order to allow IT agents abil...
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Hello community) We started using the integration of jira and integromat. This looks good enough for our purposes. We have successfully started creating tickets for triggers from our telegram and w...
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In our company we have multiple service management projects. Each of those projects has a generic email address to be used for sending bug reports from any user of our tools. Therefore we want,...
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Hello everyone, I've recently stumbled upon a problem with customer organizations. My customer told me that they want to auto share their issues with certain people in their company. So I was think...
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Gostaria de saber se é possível fazer um backup local /exportar os dados do meu gerenciamento de serviços, como organizações, tickets criados, etc.
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I have a problem raised by a user, who wanted to change his Jira Project from team-managed to company-managed. I went through the document and learned that I have to create a new company-managed proj...
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In the issue view of a ticket, you can easily add a link to another issue just by typing in the issue key (smart link) and you can view suggested knowledge articles and click to share them in comment...
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I trialling the version of Service desk, and I have a doubt about the emails replies because sometimes they are grouped instead of being added as a single comment. For example: I would that al...
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Hi, This question is regarding the custom fields created for the different Issue types. I have created a good number of custom fields for issue types in the Jira test account. I am now looki...
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Hi I am using JSM and have published a number for Knowledge Base articles trough there. I was wondering why the export to PDF option is not is able on the Helpdesk portal as it is a integrated pa...
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I've a custom field A that is dependent on field B and field C. I've an automation to whenever B and C are updated it updates A. However it is possible to manually edit A. How can I set fiel...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |