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Jira Service Management
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I have just updated a workflow for a project and suddenly all the requests status is open. Please how do I restore it?
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Hi community, I am using Scriptrunner Cloud to attempt to retrieve the members of a Jira group (group1), and write those users to a multi user picker custom field. I have a call to retrieve ...
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Without a Marketplace app is there a standard way to print a QR code which when scanned opens up the Service Management ticket?
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Team set an SLA goal for 360h on a 9-5 work week schedule. This should be 9 weeks or 45 days. When new ticket are created the SLA is being listed as 2 months. Is this due to it being an approximate ...
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I have a project that has the last step of the workflow as "Done" for some reason the issues in this status will not show up as resolved in the created vs resolved chart I'm trying to display on my d...
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Hello, we have a user (now a former employee) who is set as the auto responder for reminders and when tickets are closed (updating to Done). I've searched JIRA to determine where this is set but I'm ...
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I have been trying for a very long time to write the automation for the below, I would appreciate some guidance. I want to set up an automation rule whereby when a Bug ticket (on a normal jira proje...
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Hi all, I am interested in implementing a standardized approach for granting permissions to users and groups within Jira projects, in accordance with best practices. Previous administrators did not a...
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HI, We currently have a process where sending a customer ticket to Engineering review status, creates a Software Project ticket. The fields get cloned but the Organization field from the customer ti...
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Hi Community! Hope someone can help us with this one. My client and our own management whants to know how long are we taking to resolve issues. So I downloaded the sheet but the the time stamps...
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Hi. I'm trying to use link to help with some basic formatting: https://jira.atlassian.com/secure/WikiRendererH elpAction.jspa?section=tables I'm successfully able to italics and bold (yellow highl...
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Hey Community 👋, I am looking for a way, to prevent Tempo from overbooking time, that was "sold" to the customer. Looking at contract types like lump sum (Pauschale), cost reimbursement (fixes Kon...
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I was trying to create canned response template and was unable to tag someone in combination with dynamic variables as seen in the screenshot. Issue is that "reporter", in this case, won't receive em...
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I'm a new user of Jira Service Management and as an Administrator, I'm trying to customize a test portal - "Customer Service Pilot". However, I've noticed that I have limited permissions for...
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Hello, I need help with Jira Service Management, which I intend to use as a ticking system. I've set up SSO and user provisioning, as well as authentication policies to enforce SSO. I...
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Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. On the topic of user master data, we are investigating if you have the possibility ...
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We use JSM for support to several customer. One customer per project and up til now, only email addresses added by admin can send issues/use portal. But we now have the need to set up one project s...
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Hello, we are currently looking at the possibility of using Jira Service Management in the Data Center version. On the topic of data protection, we would like to know if, instead of a deletion conc...
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I need to create a fixed length field for an account number and format it as xxx-xxx-xxx. I'm not seeing a way to do this when going to -> <domain>.atlassian.net/secure/admin/ConfigureFieldL...
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Hi, Is there any way to convert a sub task to incident or an incident to subtask? If yes please help me with the solution. Thanks
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Yesterday, I received an email from Atlassian with the following message. "Unusual login attempts on your Atlassian account" I understand that someone else may have tried to log in. When I checked...
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Hey I found an old answer in Atlassian since 2014 stating the following: At the moment there is no concept of customer "assignment". In our current model, the customer is always the reporter and...
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Hello, we are currently looking at the possibility of using Jira Service Management in the Data Center version. I would like to add a follow up function via workflow. When the status "Waiting for ...
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I invited a user this morning who has accepted the invite. She has access to all of the projects and can post and edit issues as she needs. However, in the directory, I can't search for h...
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I am currently trying to make it so that when I select a Specific service using the "Affected services" custom field generated by JSM, I am able to only see objects that have that service listed as a...
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