Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I have a form used as part of our leaver process within Jira Service Management. The form contains a single person picker and has no automation behind it. It is very vanilla. Through the cust...
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Must a Custom Email Account Be linked or could forwarding emails to the Atlassian.net email requests address work? Best case scenario, we’d setup support@, service@ and hr@ all to be received i...
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Hi Team, We have created different object schemas for import data from AWS and Azure , also created custom assets object schema. We can run AQL query for individual object schema, but we wan...
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Hi there, Can the invite a customer receives to access the portal be extended out past 24 hours for JSM cloud. Thanks
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Hi All, I have retrieved all request types using the the URL below and trying to set 'Request-Type' while creating issue on Jira https://hostname.atlassian.net/rest/servicedesk/1/servicedesk/...
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Hi all, Recently I added the app Assets inventory plugin, I wanna to find out if It is posible to link some fied in the instance to this plugin, talking about in the case some eq...
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Hello, Can a canned response template or document be added to a ticket when an organization is set? For example, if Company A submits a ticket, I need a way to add a specific template relatin...
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Hi guys I'm using Jira service management data center. I want to assign issues in 1st step of workflow to reporter's manager automatically to approve issue. Information of users and their man...
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If I frequently get an email request from a customer for a set of repeated work. How can I set automation for Assignee? Example: "example@jira.com" raise a request by email for some time period for ...
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I want to create an automation as follows in jira services When the incident is created, the ticket will be updated with automated acknowledgment comment. Comment Visibility ( Internal Only). But o...
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Hello, How to generate a token with less than 128 characters? The token I'm generating on the page below is too big, and my application doesn't support it: https://id.atlassian.com/manage-profile/...
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How to generate and trigger report automatically for ITSM?
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I tried to set automation on Assignee for requests raised by email (Next Gen Jira Project), and finally ended up without a solution. Please share the solution to set up, request type, and priority fo...
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I would like to create an automation which creates an issue for every person in a role. I have created a series of automation which creates an issue, assigns an assignee depending on workload, then c...
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Our organization needs to create the sandbox environment JIRA instance. Also needs to create the test project. How can I get the API token to access the project? Kindly request your support. Please ...
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As a general guideline we always want to search for an ID instead of a Name whenever we have a function that is intended for long-term / systemwide use. For example a general JQL query on a custom f...
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Hi, I want to use validation for Planned Start Date and Planned End Date while creating the Change request. while creating the CR(Change Request) i don't want allow user to do the following things....
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Hi everyone, If the customer does not move the issue from resolved to done status in 24 hours, close the issue. For example, the customer opens tickets via service management. And the s...
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I want to integrate an app with JIRA and the docs are super confusing. Nowhere is it explained how to get a 'consumer key' on top pf all the other keys and secrets and password, This makes it imposs...
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Getting this error after upgrading Jira 9.6 to 9.8.1. The issue occurs when trying to assign a support ticket to either myself via a workflow or manually assigning as an admin. "org.ofbiz.c...
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When you change the ticket status to Close and the user is presented with an open dialog box, I expect the Canned comment action to be available. However it isn't.
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Hi there! Can anyone advise how to avoid translating while copying {{issue.Request Type.requestType.name}} to a Summary field? Example: If I have enabled translation in the project, it ...
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Hello Community, I wanted to start a discussion on the topic of utilizing Jira for Agile project management and share some best practices that have proven to be effective. As many of you may already...
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Hello, Can anyone help us how to find subtasks from a base query like "Approved" field without ScriptRunner? JQL function 'subtaskissuesfromquery' (Approved = user picker custom field ) in ji...
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Is it possible to use Jira automation to copy a Jira Service Management issue with forms to another service desk? I'm looking to do this when the issue transitions to a specific status using jira aut...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |