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Community resources
Community resources
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- Questions
Jira Service Management
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When I try to use smart values with JIRA REST API, I get an error message that the JSON is not properly formatted. I have tried {{issue.description}} and {{issue.fields.descrip...
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How can a customer see the duplicate tickets in the customer portal of Jira service management through the primary ticket..?
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On this page, the instructions read "If you are importing Jira users or groups into Assets, you must identify the users or groups by their IDs, not their Name(s)." This is cumbersome as we'd need ...
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Hello, can someone help me activate a Jira Service Management widget? I keep getting the following error message: "Validation has failed. This Jira Service Management project has configuration proble...
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We have a SaaS platform that we created a link to what we are calling a "knowledge base" to where our clients can click on a button that leads them to https://companyname.atlassian.net/servicede...
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Hi! I am trying to create a report in JIRA that tracks the ticket resolution time compared to the due date of the ticket. For example: I receive a ticket that is due on 06/30/2023 - I complete and ...
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Hi What is the best way to identify if a user needs to be a Jira Service Management licensed user. Eg we have 200 and possible lots more JSM licensed users and would like to see, of those, who is ac...
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I need to collect around 1000 issues in the automation and iterate over it to call confluence API. the problem is I can only get 100 issues from a search call to Jira API. I'm trying to loop the sear...
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Hi - I'm looking to build a dashboard that shows within a sprint the "Time Spent" against the "Original Estimate" at Story Level Cummulative for an Assignee but I can't seem to find a gadget that wou...
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Hi all I really need some clues or outright help here.. :D One of my customers are building an integration via the Jira Spoke API to our ServiceDesk and we have setup a Webhook, so ...
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I am trying to receive a CSV file with all the fields from specific task or/and all the tasks on some category in Jira. The issue is that I don't see all the fields in the table althou...
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Hello, i would like to change the priority of a ticket if its status doesn't change for 3 days. Does anyone know how to do that with an automation ? thank you in advance !
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I want to put automation to send the slack message based on release date. example: if release is set to 28th june, i want to send slack notification that tomorrow is release.
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/rest/servicedeskapi/assets/workspace for this url i want to get work space id so what and all informtion i have to pass? how to get this value atlassian.xsrf.token=9d96e64b-4dcd-4137-a176-j1...
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Hello, I would like to retrieve the values of a multi select dropdown linked with a data connection in the automation. Indeed I would like to retrieve the values entered in this ...
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Hi Jira Gurus, Bit of interesting one, not sure if it'll be possible without an add-in. We have a daily checklist we have to complete to confirm all services are running and functional before our d...
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1. We create a Jira ticket - it invokes a set of subtasks . Which than invokes another Jira ticket & it open it's subsequent Jira sub-task . Is it possible to create such a workflow . 2. Can one...
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Hi Team, we want to send an automated email with Smart values of the custom field "response time" and "resolution time" in the email body to all customers when the priority in the issue field has an...
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Hi, Is it possible to have a custom Select List (single choice) field where the dropdown list or choices is from a lookup table sitting within Jira? For example the Select List field would have a l...
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Kind of digging the top menu layout, dashboard, list, board, calendar, timeline of Work Management and wish my agents in ITSM had some better layouts and logical, easy to understand navigation. Anyo...
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Besides servers, we also want to discover assets for our network devices including network switches, routers, firewalls, load balancers and so on from different vendors like Cisco, Huawei, Fortigate,...
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Hi there, Is there any way to implement expand/collapse feature in any Jira SM gadget of the dashboard. I wanted to look at the tickets assigned/resolved by multiple teams as a top level and people ...
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Hey, I have created a work management project for HR where we capture details of employees in issue view, I am looking for an automation where I want to pre fill those data to another IT service pro...
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I am looking to using N-Able for our RMM. I can integrate a PSA into this software. Unfortunately it does not have Jira as one of the options. I can though add a Custom PSA through utilising API. Is ...
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Is there a mechanism in JIRA to enable mobile notifications for any newly created issue, regardless of my direct association with that issue?
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