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Jira Service Management
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Hi all, I am wondering how it would be possible to reach Jira assets data from PowerBI. Jira assets (Insight) is implemented on-prem (Server license model)? Best regards, Gregor Repar
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Dear All, We have a query from a potential customer - Is it possible to set up different customer portals under the same JSM subscription for different customers? Is it available on all...
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Hi I created an Issue by importing a CSV file, but the Issue does not appear on the board. However, when I look at the Issue list in the "Issues" sidebar, the issue I created is still there. Pleas...
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Hi community, currently having a knot in my brain trying to finding a matching query to solve my problem. We have an Assets object with objectType User and this object has attributes Managers...
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I am using Atlassian Jira Project Management Software v8.5.4. I cannot authenticate our Microsoft 365 email account inside JIRA setting. Incoming Mail > POP/IMAP Mail Servers > Add POP/I...
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Hello, We are looking for a solution for our Help Desk team. To keep support quality, we need a solution for the Service agents to respond to the tickets immediately when customers comment on the t...
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Hi noob question ;). how to recognize the proper Custom Field name to use it in formula like that {{issue.custom_field.accountID}} for example i have field named Responsible Main Vendor...
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About formats created from the administration screen Are screen attachments (*1) the only fields that can be set? In the field settings on the portal side, I believe you can use radio buttons and t...
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Hey everyone, how can I add a user that already exists on my Project to an existing Customer? I don't want to invite him as he is already registered to my Project I just want to add him to a Cu...
425 views 2 0 Deleted user April 20, 2023 -
I'm currently in the middle of testing a migration and after running JCMA I noticed my automation rules were not migrated over. One automation rule I have uses When: A linked issue is...
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Hello Community! I need help. The possible scenarios: 1- When an user is added in AD -> Then should be create an Assets Object automatically 2- When an user is removed from AD -> Then s...
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I'm looking to migrate to the cloud and after performing a test migration looks like I have to recreate my automation rules in the cloud. Previously on server I had a rule to send an email a...
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We have an existing 3 node Jira DC 8.20.7 version. We are planning to host JSM Datacenter 5.6 as a stand alone. 1) Would both applications share same database or would JSM have seperate db. 2) What...
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Buenas tardes, ¿Cómo están? les hago una consulta, necesito poder darle acceso un usuario externo permisos de lectura para un filtro que cree de un proyecto, el problema es que cuando le doy permisos...
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Hello Atlassian Support! I create this ticket because I don't have a solution for this problem. I would like to export some records which contains some special characters (For example: ñ, @ or ...
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Hello, I need some help with an automation I'm working on. The goal is for the automation to identify the oldest issue in a JQL search and assign that issue to a team of agents in round robin. So far...
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Hey everyone. I need help. I am currently using Jira Service Management as an IT helpdesk. My portal consists of one form and that form is set to create a new issue when submitted. I have the notific...
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Hi, Once the Incident is created i want to send a email notification to Service Desk group how to do. Please help me out on the same. Thanks,
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Hi!! First of all I have read couple of articles with similar questions but I have not read specifically the answer to our question let me explain: We would need to be able to synchronize t...
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Hi, I am looking for a way to restrict the share option in the customer interface to certain groups. I do NOT work with organizations. Any help is appreciated. Thanks in advance Heike
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We are two sister companies who need to share some information, but not to all members in each of our companies. We had originally set up one instance of JIRA SM, with a project for one company, and...
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Hi, we use Active Directory to store all information about our desktops and laptops. We would like to sync this (daily/weekly) with our CMDB in Jira Assets. Is that a possibility? I seem to find vari...
2,196 views 1 2 Deleted user April 20, 2023 -
Hello When we create plugin pages in JiraSoftware - we can use decorators and SiteMesh create around our fragment standard Jira enveronment Have decorators for Servicedesk portal? I need create cu...
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Hi, I have requirement where i need to get the webhook notification for any custom filed is created or updated. But I'm unable to find any pre defined events which helps in my case. can someone guid...
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I want to integrate with teams however just slack option integration appears. I ve already unistall all slack apps, but the problem still.
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| September 10, 2025 3:07 PM PDT |