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Jira Service Management
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I have a custom field that lets a user select multiple items in a list. The items in the list are positions needed for approvals (Risk, safety, etc.) Not all positions are needed, so I wa...
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Hello! hope you're well! My customers can see their tickets in the customer portal but only these status: "closed" "resolved" "open". They can't see ticket in these status: "Waiting for Sup...
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Hi!! So I'm attempting to overwrite an old request type with a new form and when I turn it on it seems to be appending to the existing request type instead of overwriting? The new form is showing at ...
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Hello, I Need to create a form for onboarding and I want to create some automation in the form so that when an answer is chosen, it fills out another field with predetermined answers. For example: ...
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When adding a document (either image, pdf, word) we get the following message. The documents are uploaded to the request but we have problems with the clients when viewing these icons We coul...
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El archivo "VMS Produccion ESSET.xlsx" no se cargó Buenos dias por la presente les informo que tengo este inconveniente cuando quiero subir un archivo xlsx. o .doc me tira error y no me deja subirl...
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I can export only 1000 issues but it has 1026 issues please let me know how to export all the issues
Hi, I can export only 1000 issues but it has 1026 issues please let me know how to export all the issues. Please find the attached SS.
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If a customer responds to a ticket by replying directly to the email instead of responding via the portal or if they send a new email to the custom email configured with JSM, 2 instances ...
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We have tested this function and we found a security breach in that process. If a customer without account submit a ticket on the login free portal, an account is created for him. We haven't found ...
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Hello, I want to make a report on which projects we have "issue link" from the Service Desk project. I couldn't do it with JQL Filter. I am using JQL Extended Search add-on. I couldn't do it again....
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Trying to copy the items from this multiple selection list in the description that gets copied to the ticket created from an automation - How do I use smart values to copy information in such scenari...
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Hi all, I would like to create an automation that will link a newly created issue to an existing one. The use case is the following: I create an issue within a project. The issue h...
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Hey guys! I would like some help in creating a groovy script for jira. When a user is more than 3 months inactive, this script automatically removes them from a certain group. For example: Jira_soft...
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Hello, What is the best practice to migrate/upgrade a project from 'JIRA' cloud to 'JIRA Service Management'? Do I have a way to update/upgrade an existing project? I would like to: * avoid recre...
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Want to create automation rule which will notify IT group when expiry date is near for particular asset like laptop or any software. so how can we use that automation templates and the which fields w...
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We have all our services within the CMDB and are really keen to measure how well they are performing for the business. We are looking to combine the Utility (mainly from service review feedback...
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Hi, This is Blocker Issue raised by the Customer , Please look in to this issue immediately and follow the process to handle the blocker ticket. this is an autogenerated comment when ti...
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I am trying to pull Customer details from Hubspot into Jira to populate customer information. I would like to populate from the customer name their contact information and the organisation t...
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Hi When I transition an issue to "Done" in my service management project, it still shows as Unresolved. How can I fix this? I am open to any suggestions. Thanks
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Hi, How execute iql/aql query in groovy by specific user? Sometime user from context dont have permission to execute query. Change context is not good resolution.
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Hi, I want to create an Approval step based on the trigger when the user pick which Department they are in. Is it possible to add the approval to the cascading field, so that when the user selects D...
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Hello together, I wanted to ask if it is possible to disable or remove the following function. In a service request we have specified the field Desired date. But we would like to remove the pinnin...
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We have a form where customers can enter multiple users in a filed, basically we have it linked to User Picker (multiple users) field type. The issue I have is, I want to create individial ticke...
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Hi! I´m having trouble understanding if this use case is possible to solve in the one (1) asset custom field, and I would be really happy to hear from the community if this is solvable: objects fo...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding deployment. How does the change from test environment to produ...
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |