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Jira Service Management
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Hi, I can't able to create the Change Request it is showing some error message please help me out on it. Please help me out how to resolve this issue. Thanks,
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Please check, I tried this but it is not working. Source: https://community.atlassian.com/t5/Jira-Software-articles/Set-the-status-of-an-issue-while-creating-it/ba-p/2206634#M930
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Hi, Can some will help me out In Change Request(CR) can i implement the multiple workflows which means in CR i have a Change. Change Deployment Type: Fast Track  ...
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Hi folks, I have three request types in a JSM project, let's say: RT1 RT2 RT3 I also have a custom field, single select choice type with 6 options (OPT1, OPT2 etc OPT6). I'm trying to create ...
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Hi team, We have a recurring issue multiple times per month where I must raise a ticket / comment on old tickets to have our emails taken off the suppression list. We have a number of users across a...
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Hi folks, we would like to export the URLs of permalinks assigned with CMDB asset objects. Is there any known automation /approach for that? Thanks for your support Volker
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Hi, I am trying to create the following filter: "in project X, give me all issuetype = Story where Epic Link has Team = Y" Basically I have a 2 issue types in different projects that are generally...
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Hi all, I have a For each: Smart Value loop that is checking a value on an issue against a value in a lookupObjects check. If it finds a match then it creates a variable of TRUE. What I h...
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Initially it looked liked having passed all the steps of verification, but in the end it produced no result with 0 issue imported. log: 2023-01-25 02:58:30,809 INFO - Import started by 62f136...
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I crated insight like this. System is mapped to Support Group, and Support Group is mapped to Managers. I want to add an automation rule to set support group according to user selecti...
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Hello, We have two custom fields of type "Insight object" (I understand it is called Assets in newer versions), used on a single request type form in Jira Service Management. They are both conf...
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Based on the same issue documented in https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-create-queues/qaq-p/814055 I would like to ask to for querydsl 4.1.4 plugin jar...
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It is unneeded friction. Can they be removed?
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...can't find that page again. Is this true that it requires JSM Premium and where can I find any clarity on this?
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I have a customer that wants their email to be changed (still no idea how to do this). When I go to Project > Customers and find them and click the Profile button on the popup card, it navigates t...
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We recently added Assist to Microsoft Teams, but our triage channel isn't showing all tickets. Opening up the Assist app and clicking on the Tickets tab, we can see that not all tickets are listed. N...
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Hi, I have set-up my SLA's for my service project. However, in the overview of open tickets and in the issue overview my changes are not reflected. There it keeps the default values. Do...
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Does JSM have the ability to define the available service request types in company managed software similar to the screen/screen scheme/issue type screen scheme relationship with JS? In this case I h...
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Hello all, How can I enable the 'Pending reason' field to appear when transitioning to the 'Pending' status? I enabled the field to appear on the issue, but I want it to appear in the 'Pend...
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I have created a query to sum my custom Dev and QA estimate fields to the Original Estimate field. It was working fine, then I decided I wanted a more descriptive fields name. After I changed the n...
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Hello everyone! I am having trouble setting up a JQL using the Aql function when the value has space in the words. Here: We have the field "IS Ubicación" and the attributes "Site" and "Tipo de Ubic...
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We're trying to create a form that will send out a notification if a specific checkbox or radio button is selected. I have the form filling the field out in a new issue just fine. I c...
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I am trying to see if I can search through my assets and exclude certain categories. For example, say I am looking through my desktop computer assets and I want to exclude all assets listed as staff ...
455 views 2 0 Deleted user March 16, 2023 -
I would like to disable the comment section for only the reporter of a given task. My objective is that the assignee, manager, and the automated system would still be able to comment, but the report...
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I'm looking to have a location attribute that points to a Location Object Type for a physical asset to point to a user's Object Type for their location and then set the location for the physical asse...
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