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How can keep Master request in one status and trasition cloned tickets to another status

Vera Valshonok
Contributor
August 2, 2023

I have created an automation to have a Master request and clone from it tickets (at creation point), the clones are based on specific field.

How, after the ticket is created, can I keep Master request in one status and Clones to transition to the other status at the same time?

 

 

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Ste Wright
Community Champion
August 5, 2023

Hi @Vera Valshonok 

Can I clarify...

  • You have an Automation rule, which clones the initial issue into multiple others
  • You then want to transition the clones to other statuses

...is this correct?

If yes, could you...

  • Give us more information about the current rule - eg. what field is relevant to the cloning? A screenshot of each part of the rule would be very beneficial here :) 
  • Provide some specifics about what statuses the cloned issues will transition to?
  • Confirm the cloned issues have a workflow which allows them to transition to the target statuses directly?

Ste

Vera Valshonok
Contributor
August 5, 2023

@Ste Wright Thank you for your help! I've been able to figure out a solution.

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