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Jira Service Management
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We have helpdesk staff in different locations and sometimes the requests are people just walking up, also we consider being contacted via chat a walk-up. I am curious on how best to track these. The ...
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Hello Community, I'm trying to achieve the following -> Link to similar issue My automation rule looks like: Everything works like a charm, but the issue comes when one o...
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I have a user that can't create an issue in Jira when they use the Assist app in Teams. I can, but I'm the site admin. It creates a ticket within the Assist app in Teams, but it doesn't create a...
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Dear community, I was asked by our management to implement the Service Level Timer on our Incidents. In Assets, we have two object types: ICT Services and Business Services. ICT Services is our I...
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We have maintenance plans for our clients, each client gets so many web updates to their sites in a year. If ABD Client gets 12 updates a year, if I make an asset for that client with ...
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Hello, For me is not clear how to interact with Assist. Is this integration part of Jira Service management or is part of Halp? If so, do I have pay extra in Halp? I can't understand how this integr...
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Hi Community, I am trying to upload a csv file to map the object type in insight. I made the configuration while mapping it showing all the column of csv file in one tab. please find t...
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Hello, I am seeking to create a dashboard in Jira with a Pie chart that displays the components assigned to our epics. However, I would like it to only display certain components as we use our...
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I have been unable to find accessibility documentation for Opsgenie. After reviewing the Atlassian Accessibility page (https://www.atlassian.com/accessibility) I don't see anything specific. I also d...
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While importing objects from Server to Assets Cloud, I found that if I use User friendly CSV export, the Wiki style text formatting (hyperlinks, bullet points) of Textarea attributes is lost, but if ...
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Is it possible to hide the Assets view tab for certain users? The assets tab from the top menu bar - between Teams and Apps.
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I have a request type that I need to add a validator to. The request type uses the same issue type and workflow of several other request types and I do not want to apply the validator to all of...
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When attempting to add the Creator field to a screen, the Creator field does not appear in the Select Field dropdown when configuring the screen. Why is this?
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In my organization, we want to open up viewing to all Jira users to JSM tickets. I tried 2 alternatives that did not work for different reasons: The first was to generate a customer team where all ...
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Hello, Is it possible to have permission scheme for a projects which will allow a specific user to have access to one auto created subtask but nothing else? Thank you.
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Performed a Cloud(Free) to DC migration. Took a backup of the Cloud and restored on the DC instance. The Cloud account was my personal site and did not have an "admin" account in it. ...
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Hi All I added Customers in JSM project a day before and today I see no customers in the project. How can we get them added without sending them invitation mail.
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Let's say I created an issue and tagged it as "High" priority; later on, it became "Low" - meaning that when I filter issues by priority, it won't be High anymore. As well an issue was creat...
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Hello Team, How to link multiple Jira Standard Cloud instances when the software development team works in one Jira Cloud instance with its customized workflows and additional Marketplace add-ons, w...
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When using Bitbucket the deployment tab was working flawlessly. With GitLab the magic seems to be gone. Is there a way to configure environment names in GitLab to be properly mapped to Development/St...
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Hi Team, I`m looking for a solution to raise jsm tickets from any Jira/Conf site under one organization to help desk placed on one of the sites. I want users to raise requests from any Jira site to ...
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Hi all, I´m facing an issue by using a Jira automation to post a ticket link via {{createdIssue}}. Since the comment is posted externally (in customer portal), the system adds the issue link as foll...
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Hi all, I am wondering how it would be possible to reach Jira assets data from PowerBI. Jira assets (Insight) is implemented on-prem (Server license model)? Best regards, Gregor Repar
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Dear All, We have a query from a potential customer - Is it possible to set up different customer portals under the same JSM subscription for different customers? Is it available on all...
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Hi I created an Issue by importing a CSV file, but the Issue does not appear on the board. However, when I look at the Issue list in the "Issues" sidebar, the issue I created is still there. Pleas...
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| yesterday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |