Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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For the customer notifications when a ticket is created via email or portal. Can we have different responses based on the domain that creates the ticket? (e.g. - Customers who send us an email from '...
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Jira integration plus and slack with workflow builder , previously it worked fine but then i have changed the ownership of the porojects to someone else and then it stopped working and all the new ti...
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Hello, I am trying to migrate a jira server to Jira cloud. I have already made a Jira cloud environment, but when I am trying to start the migration it fails. After accessing the 'migrate to cloud'...
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We have assets in jira service management setting up the custom field on the service desk screens, shows the objects owned by the reporter. However that needs to be manually filled in. ...
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I have set up automation sub-tasks based off selection in a Jira form. The issue is the “No” value. Currently the rule is set: ( if “Android” is selection create sub-task else if “IPhone”...
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Hello community, I think an automation rule adds an on-demand participant to a specific account. And the customer no longer wants. I can see in the ticket history that "jira Admin" added the atten...
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I have a user who does not receive the invitation email and the password reset email, the mail server is not blocking him, what should I do in this case?
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Hi In my Service project I have two types of customers. Internal and external. For the internal customer we use the portal functionality but the external customer is not allowed to use the portal.&n...
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Does Anyone know how to change the run by User, in Script Listeners? Because in Scheduled Jobs you can choose, who to use and not only the current user or the ScriptRunner Add-On User. (-> Is c...
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We have Jira Discovery installed on a Windows server on the inside of firewall and need to scan servers in DMZ - outside a firewall. What is the best way ? - open firewall ports ? - install anothe...
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I have worked on other projects, and I am very new to the Jira service management project. There are fields associated with different issue types in our project. But these fields are not appearing th...
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Configured request type has too many visible required fields
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Hi, Atlassian Community How i may set up SLA, after the ticket is escalated to level 2 support, to allow them have one full working day to resolve the issue? For example, in the organisation w...
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I'm working in a automation rule and I need to set the due date 3 months after the creation date of the ticket. For example if the ticket was created 1 January, the due date would be 1 April. How c...
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Hi Community, First time trying this out, so bear with me! I have been using Atlassian products now since I can remember and the newest addition is JSM, and boy is it nice! To give ...
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The field just above the send button, I need it gone. It only has one option in it, so removing that option would also be acceptable. Where is that located?
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Hi, Please help me out some unauthorized user has been added into the Jira. how to check what was happened. who has provided the access for the same. Please find the attached SS for the same. Tha...
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We are having a lot of trouble with request text getting mistakenly identified as the signature and it gets hidden in the new "signature" block. We have to expand the block and copy the request...
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For the new project I have set a new email address: One for Notifications and one for in Channels. All is set for the customers to be able to approve tickets by Email (through notifications), d...
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The "editmeta" response for a given issue includes this definition for one of the custom fields: "customfield_10166": { &...
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Hi Community I am trying to link an email inbox to our Jira Service Desk but I'm getting nowhere and now I am getting this error message... Can anyone help/ Is this an issue at my end or an iss...
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Whenever a customer sends an email, an issue is created in project A, which is good (and how i set it to be). However, the customer is also created and assigned to project B, C, D (all projects, glob...
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Hey Everyone, Has anyone successfully implemented importing Azure AD user attributes to custom field without an Add-on. We are looking to setup couple of automations based on user attributes l...
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We just read the article New JSM Customer role for internal accounts Jira Service Management (atlassian.com) and were wondering about the best scenario to implement this. We want to activate SSO on o...
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Hi from Barcelona, I've done all permissions for attach files, but we can´t add files in the customer form. Any recomendation¿? Best Regards
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |