Can't add a field into context fields in request type part of the project. How can I do it?

[Vera Valshonok]

Can't add a field into context fields in request type part of the project. How can I do it?

[Rilwan Ahmed · Accepted solution]

Hi @Vera Valshonok ,

Please check what type of field are you trying to add. There are some restrictions for adding fields to request types

These fields can be added to the request type and given a preset value, but you cannot make them visible on the portal:

• Assignee

• Linked issues

• Any fields that are defined by other Jira products

• Group, project, and version picker custom fields

These types of fields can't be added to a request type:

• Issue type

• Log work

• Reporter

• Security level

• Time tracking

• Request participant

[Vera Valshonok]

@Rilwan Ahmed 

Thanks!

My field is a new field (type paragraph) that I created, and I see that in the other issue types someone was able to add this field to the context fields. Maybe i need to specially create a context field?

[Rilwan Ahmed]

@Vera Valshonok 
Please confirm where you are trying to add this field? In Request type form or Issue type ? 

[Vera Valshonok]

@Rilwan Ahmed Request type

[Vera Valshonok]

The one where I see on the top: Customer request form, then description fields and then Context fields part where I'd like to add my field.

[Vera Valshonok]

@Rilwan Ahmed  It worked for me now, for some reason this time when i tried to go to Paragraph type field and create one it worked, and I was able to drag the field to the Context fields part.