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Jira Service Management
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I'm trying to figure out how to change their current account (jsmith@company.com) to their new name and email (jjones@company.com) without losing their historical issue submissions. ...
623 views 4 1 Deleted user July 20, 2023 -
Hi, One of my customer (louis.duret@mc2i.fr) doesn't receive email notifications from Jira Service Management. Do you have an idea why ? Thank you, Paul
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I am using power automate to create a ticket in Jira via the API and then I take the ticket key and use it to add an attachment to the ticket. This all works as expected, the issue is that the attach...
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Hello Everyone. I am trying to create an automation which, when 2 approvers approve an issue, then it automatically makes a transition to a new status based off that and adds a comment automatically...
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I am setting up my first Advanced Roadmap via Plans. I have added two projects as issue sources and then assigned those sources for the teams I am including in this view. Each of those teams works in...
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Does anyone have a JQL query I can use to find pending approvals for inactive users? I tried some combination of the two below queries but I couldn't get anything to work. assignee not in mem...
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We have a problem where a custom field is necessary to make issues show in certain queues for different teams (Responsible Team). The issues have a default value set for the field, or it may be chang...
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Hi All, We are about to Onboard a new customer onto our Managed Service. They have a worldwide presence and require 24x7 Service for all ticket priorities. Our setup at the moment is to provi...
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I am trying to make a rule that when an issue is created, if the custom field "email address" of that issue matches that field of an issue of type story in a separate project, the issues are linked. ...
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Is it possible to sync the custom field and "Raise this request on behalf of"? Custom field "Name of the user (customfield_11556)"
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Hi, we already use JSM Data center 4.20.21 and Proforma for Jira we would like the completed output from the Forms to be converted into a Confluence 7.13 pages, is this something that can be don...
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Every time we leave a comment to the reporter the ticket status changes from Waiting for Support to Waiting for Customer. I don't what the status to change.
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Hey there, I know this could be easier that I tough: I need to create an automation that when a user creates a new issue and he has an issue in status Closed/resolved: automatically l...
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I have enabled Language Support function and added Danish and Swedish while English being the primary language, so 3 languages total. I have also written translations for the CSAT question in both D...
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i am working on JSM and i create a project when user login with his/her user id,list of issue related to that user will be seen on screen,but can;t find any endpoint which get list of all issue,there...
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Hi, I have setup a JIRA Service desk platform where it creates a new ticket every time even if the subject of the Email is not changed. The scenario is - Step 1) a user (user1@gmail.com) sends a m...
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Does anyone know if there is a way of applying labels or tags to organisations in JSM? We would ideally like to tag each organisation with our customer code convention. Any help or sug...
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Hi, Currently I need to active/Deactivate user based on rest api. I am using User management rest api provided below, API(Active):https://api.atlassian.com/users/{acc_no}/manage/lifecycle/enable A...
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Hi, I'm not using Service Management in the intended way and would like some advice please. I have known customers who need to raise feature requests, but I don't have the budget to make them Jira ...
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Hi, Is it possible to put the status field in the form when creating an issue? I have seen that my status field is locked and is not added to any screen. I want to add it to the issue creation...
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Hi, Is it possible to put the status field in the form when creating an issue? I have seen that my status field is locked and is not added to any screen. I want to add it to the issue creation...
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Hi Team, I have a VIP Users group in JSM Datacenter, Regarding this i have a query on VIP users, When any of the VIP users are set as reporter while creating a ticket - the ticket priority should be...
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Can we make a field mandatory based on the value selected for other select list field after ticket c
Hi Everyone!! After ticket creation, I would like to make a field mandatory on Jira ticket based on the value selected for another custom field which is select list. For example: If Handling Team ...
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Hi, we have a need to remind team members that some ticket is hanging on for a long time and needs to be solved ASAP. So we would like to create a notification which is sent by mail to team members. ...
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Hi All! I have created a Jira automation to update a person, send him email when the tickets Warranty end date shows that the warranty will end withing 45 day. Currently the email only shows a list...
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