Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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how can i create comment by customer on "customer request" with api?
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Hey everyone! Do you know if there is a way to display linked tickets to the customer on the Jira portal?
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Some requests require approval, but in our service management ticket system, we are unable to send approval notifications. I have already enabled the approval required notification in custom notifica...
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Hi I am creating a flow in power automate to create a jira issue with Microsoft Forms response using Jira connector API. Currently Reporter filed in the Jira issue is showing who created Jira...
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i want to get request type icons(Avatars) from jira service desk in data center but i did not found any API to get jira service desk Avatars. can you please provide me API which gives me Avatars in j...
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i want to do some research on jira service desk data center to cloud migration, so may i know jira data center Avatars are migrating to cloud or not? there is two types of Avatars system defaults an...
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My team uses chat (configured on JSM) for raising support tickets. In this case, how can I configure the first response time SLA so that the timer starts when the requestor submits a request in the R...
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I need to edit a name of a customer in a section "CHANNELS & PEOPLE". I am able to edit organization but not the customer name. When I click on "View profile" of the customer I get this page desp...
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Hello, We have a license for jira service desk server (on-premise). We had to upgrade confluence to 8.4 version due to end of life but for this upgrade we had to ugrade our postgresql server to ver...
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I'm currently facing the following problem in the following sample configuration I have an issue of type Epic with an asset custom field of type Country I have an issue of type Task wit...
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Hi All, Having a few issues with Everhour/Jira. 1/In Jira I used to be able to enter a time entry for a developer. It goes like normal hit enter and it defaults back to me with the time...
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We would like to have a User type attribute that allows for multiple entries. Unless I am doing something wrong, the current implementation only allows you to enter one user into the field. Is this s...
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Product: Jira Service Management (JSM) Cloud Q: How can we get data source/schemas/data model from JIRA Assets Schemas? Does JIRA exposes a data connector to be consumed with Power BI as Data source?
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Using Server version of Jira Service Management in our own cloud environment. We have issues with tabs in Screen setup, and in viewing issues, we get a tab when data is entered for any field of that...
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Hello, Checking for a resource that documents if deleting user groups impact other functions within Jira. What is best practices for updating user groups. Thank you
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Hi, I'm trying to allow only certain people to submit important forms for security reasons. For example, I have forms attached to request types but I only want specific people to be able to view and ...
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Hi! We are currently utilizing Jira Assets and have put in all of our computers associated with each individual user at our company. The following is what we would like to accomplish: When a ...
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We use Jira Cloud. We recently migrated our email service to Microsoft Outlook. The existing default incoming email server is set up for POP but we use Secure IMAP now. How do I update these settings...
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We have the following IQL / AQL on one of our fields, simplified for this question. "JIRA Service Desk ID" IN (${customfield_10110}) Customfield_10110 is the Organizations field and returns the IDs...
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Hey Atlassian Community! In case you need some extra advice on configuring JSM or maximizing it for an ITSM / ESM use case at your company... we're resurrecting our "Pick our Brain" series of webina...
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Hi everyone, Using Jira Server v8.20.10 In if-block I wrote the JQL condition: reporter != issue.comments.last.author.name to get an email each time the issue (assigned to me) was commented, but ...
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I currently have different projects setup for our clients. The issues is in the help center when they create a ticket they can see all the different clients. Is there a way I can set a user to only s...
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We do weekly minor releases. We have one UAT Team, half of them test in XRay with the standard Test Executables we have, which capture existing functionality and anything new that has come in f...
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Hi, I want to move a project to archive and when ever required I need to restore it. I need to do these using rest API for Jira cloud. Is it possible to do in JSM cloud??
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Hi. I have two questions. First: Can we make bulk import from Zendesk to Jira Product Discovery? and second: Can we migrate data from an existing subscription of Productboard to JPD?
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |