How to find the resolution time in JSM

[Venkat Jira Admin]

I want to generate the issues report with resolution time in JSM, how to do that please help me.

[Joseph Chung Yin]

@Venkat Jira Admin -

Using the out of the box functionality (without add-ons), you can just use JQL and access the "Resolved" field to obtain your data as needed.  This field (by standard) is the date/time field populated when issue is resolved (when resolution field is populated)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Venkat Jira Admin]

HI @Joseph Chung Yin 

Thanks for the reply. Please tell me how to get automatically in one custom field.

[Danut M _StonikByte_]

Hi @Venkat Jira Admin,

With our Great Gadgets app you can create powerful reports in JSM. 

See this article to make an idea on what to measure An effective dashboard for Service Desk and Customer Support teams in Jira Service Management.

Specifically to your question, you can measure the resolution time by using one of the gadgets offered by our app: Cycle Time Trend, Control Chart or Histogram Chart. See the above article for details. 

These gadgets are highly configurable and let you know define what the resolution time is. For example, you might want to measure the time from issue creation to done. Or maybe, from In Progress to Done.  

These gadgets offers also a Data tab, with a detailed report about the issues, which you can easily export in CSV. 

 

I hope this helps. If you have questions, please don't hesitate to contact us at support@stonikbyte.com.

Thank you,

Danut Manda