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Jira Service Management
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Failed to remove status We can't remove this status for you There are issues in this status that need to be moved to another status or project before we can remove this status. Please contact y...
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Hi, So in our previous Jira Server integration, we had a project that was pulling data from the Jira DB into a SQL DB which was then used in another application. With our migration to Cloud, ...
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Good morning, I am trying to find my way in the automation, what a great feature! But I run into a problem, what we want when a ticket is done, a email will send to an (external) client, an...
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Hi there, I'm currently reviewing the time to first response calculation. I have set an automated reply when a ticket is created to customers - so the first response is instant. The condition...
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Hi, I am trying to send out an automatic notification from JSM using send email component and when I try to copy over the content from the issue for example using the smart value {{issue.description}...
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Hi Team, We are installed JMWE and we are looking to validate time part in Date and Time custom field where users are only allowed to select time 1 hr prior to the current date and time. Ex...
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Hi together, in Jira Asset Management I can create Automations WHEN: Object created, Object updated IF: objectType in (Processes) THEN: execute groovy script how in the groovy script can...
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is there any API using which i can get request types Avatars(icons) in JSM (Jira service management) data center?
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Hello All, By dragging and dropping the ticket from "In progress" to "Awaiting customer". The internal comment is gray out. Please help in enabling it again.
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Hello, I'm just struggle in showing the description with neatly ordered. I have put long text in the description field of a request type field as follows: <Description text>=================...
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I'm trying to remove custom fields that are appearing on my workflow screens when I transition to a status in a workflow. For example, when I move the status to In Progress, the popover screen that a...
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I can't access my boards and I didn't delete anything, but they are gone right now, can you help me?
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I have a validator I need to apply on a transition in JSM cloud where not only should there be a linked issue, but the issue type of that linked issue should be Incident. So far I have the followin...
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How do I change the renderer for a custom field? I have a paragraph field in Jira Service Management that is only doing simple text, but I chose that type to allow for rich text, images and URLs. I d...
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Hello my community friends! In our project it requires to have one sub-task per issue type, because to perform tracking and dashboards separately by processes. For example: We have the issues of "...
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Hello, We use automated system messages in Jira Client Assist (JCA) to serve as reminders for my team. Currently they are not going off of business days, and I'm wondering if it's poss...
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I have a user that is trying to leave internal comments when they close a ticket isn't being allowed. The user goes to close out a ticket and the internal comment section isn't allowed. The ...
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We would like to show the number of times an agent has reached out to a client on a specific request or the number of times the ticket has been updated. We are currently running a trial of Cha...
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When are eager to use this option but when can we expect the REST API to read (and write) the organization detail fields? Thanks
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I am the project lead of my division and I am working on migrating the service issues from SharePoint to a JIRA Project. I was told SharePoint comments will not transfer during a migraiton to J...
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I would like to send email notification to deployment team (grp) via a grp email when ever the issue status is changed to 'Ready for Build' I am using this status when the Bug is fixed or when the ta...
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We have an Automation rule with an IF and 7 x ELSE IF. The test is simply Issue matches Organizations in (orgName1, orgName2, orgName3) THEN Add organizations to issue (orgName1, orgName2...
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Hello Team, I have a query on automation rule for updating the custom filed values. Kindly find the Below query. I have three custom fields one is "Application name", "application owner" and "appli...
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I have a dashboard with a pie chart gadget that shows how many tickets have been raised relating to a specific asset The pie chart is showing that over 1000 tickets have been raised with our c...
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...he public comments. Thanks
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Wednesday | ||
| September 16, 2025 4:43 AM PDT | ||
| September 15, 2025 11:39 PM PDT | ||
| September 15, 2025 6:30 AM PDT | ||
| September 10, 2025 3:07 PM PDT |