Community resources
Community resources
Community resources
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Jira Service Management
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We have custom styling on our customer notifications. Outlook desktop seems to default it to the generic. Does anyone know the reason for this? Is it because it is coming from an external email. I've...
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I'm looking up smart values using the find your smart value feature, but can not replicate the box when I highlight one. For example. The "fields.priority.name" shows at the bottom when...
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When I receive JSM notifications internally to my email the custom styling does not keep the formatting on outlook desktop I've tried verifying the email and it still doesn't work. Does the de...
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Hello. I have problems combining two automations regarding on same field and on same event. We have an SM Automation based on "Issue creation". If value "X" is selected in custom field, then auto...
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Hello! I want to see tickets that are past their due date in red, I have a company managed project, but all due dates look the same. I used to have a team managed project and the due date l...
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We run a telehealth division and provider our clients with the hardware needed to perform their assignment. Previously, the tracking of the assets in terms of who has it, where is it, when is it due ...
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We have recently started using an object schema to create a business service catalogue. I was wondering if there is a way of getting this to display on the customer portal to display the catalogue cr...
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Is there a way to adjust the Transition list within Jira to only show the transitions and not the statuses. I have a few ALL transitions and people keep clicking on them since they don't show t...
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How to attach document or file as an attachment when creating ticket in JSM using REST API’s we have a requirement wherein user want to use whatsapp as an interface to raise ticket and when using th...
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How can we utilize Atlassian Intelligence for measuring our deployment rate for change request under Jira Service Management Project
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Hello there, We're exploring the possibility of utilizing Atlassian products in our company and I was wondering if there's an easy way to integrate our existing JIRA site/page, with Atlassian Servic...
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Hello, How can I change my settings to a User Auto Sign Up? Thank you!
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Hello, Its possible to export my service project data into sheets? Thank you!
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Hello, I would like to know if it is possible to agglutinate related issue tickets in my Service Project. In other words, its possible to optimize similar questions into a only on...
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Some users faced below warning again and again in the Jira Software. (not the all users) When we refreshed the page, problem happens again.What is the root cause of this warning? Couldn't create the...
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Hi I am new to JIRA service management, so apologies for a potentially simplistic question. We are a Cyber Security Managed Service Provider and we are setting up a Security Operation Centre using ...
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How do I add to an automation that sets notification email - a Warranty end date, I have a field Warranty End Date and I want to show it for each task that will be found by the filter int he...
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Hello, we have unfortunately the issue that the mails are imported and the tickets are created by the plugin, however no mailtext (body) is indicated in the description field of the issue.&nbs...
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Hello Atlassian Community, I have the following case in Jira Service Management Assets: I want to check if an Object already exists in an Object Schema. When a JSM ticket is created, we create an Ob...
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Hi, Iam using JSM data center edition, Is there any built-in or add-on that allow changing the displayed fields based on customer selection. EX: reporter is opening change and if he select op...
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Good morning I have been using Canned Responses for a while now and I love the speed they add to responding to my customers. I primarily use the {{issueReporter}} Variable but I recently got to...
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Dear Jira Community, I am working with the "equals" statements. But it seems odd that event the string equals "10403", the "equals" statement returns False: Could you tell me why T_T? ============...
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We would like to know the difference between Jira Software and JSM. Which is more beneficial for a small team and why? What's the pricing for both from India and UAE? If we subscribe a annual p...
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Hello, Is there any way to export the tickets and related attachements from a Jira Service Desk running in Jira Service Management data center? I know I can do a full Jira export (system backup), b...
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I need to change the customers names to 'anonymous' name, I can change the reporter field which is OK, but I need also to change the comments under "Activity"and remove the name of the customer/repor...
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |