Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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I need to change the customers names to 'anonymous' name, I can change the reporter field which is OK, but I need also to change the comments under "Activity"and remove the name of the customer/repor...
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We have an on-site JIRA Server instance that we are moving to the cloud based version (legal requirements for retaining the data). Having some issues transferring the data, as we have already setup t...
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Hi, Our team created a report for First Response broken down by priority (i.e., P1, P2, P3, and P4). The graph show correct data. But the summary total above and list below show P1 and P2 as ...
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I have been invited (and I've accepted the invite) to a fake service desk project. The project contained some attempts to get people(me and others invited) to click on links on the existing issues as...
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I've been invited to a jira service board, all the issues hint as if I was incorrectly invited to a portal that manages withdraws of terminated BTC accounts of a mining pool. Someone is basically us...
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Hi! I already use Confluence, a Cloud instance, in my organisation. I would like to add Jira Service Management to the same domain, but I get an error every time I try, which I have attached. The bu...
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Hello, I'm trying to figure out a way to categorize and restrict the options against the categories when an issue is created. This specifically is for emailed request which need to be categorized af...
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How do I add to an automation that sets notification email - a Warranty end date, I have a field Warranty End Date and I want to show it for each task that will be found by the filter int he...
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I've received a few emails with invitations to your service management is there a way to validate them because I have been applying all over and I would hate to miss the opportunity.
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I'm new here what would be the best and most productive approach to begin
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Hi, I am using Service Desk DC. I am trying to control the "view request" URL. Once a ticket is created, the customer receives mail with a "view request" link. I need to edit this link due to ...
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Hi, In one of our projects, we have numeric fields that may take a value between 7 to 10 digits. This number is displayed correctly in the screen view, but when we automatically comment this number...
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When viewing an attachment in a Jira ticket, the doc opens at a "size-to-window" instead of 100% view size. The result is that if you are using Jira with a browser that is 3/4 of your screen or...
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Hey community... I'm working on building a CMDB in JSM Assets and I'm looking for a simple (non-programmic) way to pull information from AWS like instances and tags, databases, etc.. Is there some ...
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Hello, I have a question regarding the customer portal. Is there a way to have multiple portals inside one instance. Here is what I want to do. We have a lot of global offices and they...
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Currently we are working on migration. We need to update the field called TeamName which is a Select List (single choice) field type since a read only field called NewTeamName. We want when a NewTea...
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Hello Everyone, I want to pick your brains about the portal view. What I want to achieve is to have 2 projects that will be one simple one for the students to raise their reques...
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Hi, I have a custom field (Assets Object), where i have different options objects. Now i want to make a simple automation rule where i send the value of this custom field from a ticket into an email...
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With the "Summary" being the Title of the ticket, many times we ask for specific information, for example, for a Leave of Absence Request, we ask for the employee's name to be entered. If there...
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Hello everyone, We are facing an issue where, whenever there's a change of status plus a resolution change, we get the "Automatic Response" for the status change duplicated. We are using it t...
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Hello, One of our users can't receive Jira notifications. He is added to project as a customer, and rest of his notification group receiving e-mails normally. We were checked GMail filters, black...
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Can i change(add) fields on the application form from view the requets help center
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An app has been created to create, update and search issues and users all related Classic Scopes have been added for this but following response is received {"timestamp":"2023-08-10T14:26:46.0...
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Hi there! I have a project with 4 different issue types. These issue types have different SLAs for Time to Resolution. e.g. For Epic, I have set it as 48hrs with the condition that it should 'start...
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After going to settings -> products -> email request I checked both options, created a new ticket using the email, but the signature and the pictures in the signature still appear in the t...
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Atlassian Community Events
| User | Count |
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| 24 | |
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| 3 |
| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |