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Jira Service Management
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I need a rule for that will check some criteria, and if there is a similar ticket, it will create a subtask in that same ticket
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Hey everyone, Running into a little bit of an issue creating an automation that I'd like to operate when a certain JSM form is filled out; after filling out, a new task will be created in a JWM proj...
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My JIRA service management portal only shows requests with the status "Resolved" and with a single request type. The filters don't affect this, except to remove all the requests whenever "Resol...
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We have an email address to receive email and create tickets in our project - ithelpdesk@. Our security team has an email address to do the same thing for their project - security@. Sometim...
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Hi, we are currently using Jira SM (Server) and thinking about transitioning to Data Center. Cloud is, unfortunately, not an option (corporate policy). We want to implement dynamic, conditional for...
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Hello Community, I have a customer filter in JIRA Service Management. I would like to use REST API to load all an overview of all the tickets which are falling into the scope of this filter: ...
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Hello Community, I have a customer filter in JIRA Service Management. I would like to use REST API to load all an overview of all the tickets which are falling into the scope of this filter: ...
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Hey all, first time posting a question so go easy on me :-) Is there a way to get JSM projects synced to Notion? When adding JIRA within Notion via the built in Notion database sync I can only see S...
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Dear all, I have a multi user picker field and a group named respectively "Field" and "Group". I would like to check wether there is at least a user into "Field" who doesn't belong to "Group". On ...
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We are having issues trying to get due date in automations to successfully autofill dates. The autofill for dates work for a parent ticket but does not work for a child ticket (sub-ticket). We have g...
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Hi Team, As we cannot display or get the value of the linked issue from the customer port, I have created a text field where customers can provide a linked issue key and using automation lin...
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Criei um filtro especifico para um projeto para monitorar a quantidade de solicitações que são aberta desde o projeto inicio (Outubro de 2022 até hoje), dentro desse projeto tenho 1025 itens aberto, ...
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Dear, One of our customers are using Jitbit helpdesk solution and they would like to integrate it with our Jira Service Management (Cloud) environment in the way so they can open new Jira tickets in...
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Hello team! I work in customer support and we currently use Jira Assist to allow internal escalations from colleagues about any issues they may have, or their friends & relatives, via Slack.&n...
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I want to delete highlighted time in this filter
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I have two Global page templates that are available to all users in my Organization. These work great when working directly in Confluence, but the agents also want to utilize them when in the JSM pro...
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I have denied access to an user who was supposed to get access via SSO . now he can't login and showing the error screen "admin denied your request" and not letting him request further access. how c...
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Hello, The tickets that were closed on the "Service Desk" side in JSM were closed in how many minutes/days/hours. How can I report this? I need a company-based report on how many minutes the close...
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Hey, I couldn't find the answer to my question so maybe you can help. I'm using Jira service management and Confluence together, what I want to achieve is to create the page in Confluence whe...
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Hello everyone, is there a possibility to give customer access to a certain portal automatically, using automation rule? Example would be - Customer creates an issue, if his email matches the ...
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Hi, I wanted to find out with regards to managed accounts and new users joining the organization on our domain - will those accounts automatically be added under the managed accounts section on Jira...
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Hi All, I am trying to set an SLA where the time to resolution is 24 hours prior to do due date. Can anyone advise the best way to do this please? :) Many Thanks! ...
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I am trying to create an email notification in order to receive a list of the tickets in which a warranty end date will finish in 45 days. Adding here a screenshot of the automation created. It does ...
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Hello Everyone, I have issue with install trial version of "Easy Routing for Jira Service Management" I have been getting error - below screen Can someone assist me? Thanks in advance.
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Hi all, I am new to JIRA so apologies if this seems obvious (I did try to see if this issue had been resolved before but couldn't find it). Regardless of where the ticket is up to, when...
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