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Jira Service Management
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Hi, I need that all members of an org in a project be able to see all the information of all the tickets created for members of that org, I look and I found that they need to be request part...
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I have a few fields on the request type forms my customers can see. I would like these removed but do not know where to find the screen to remove these from. An example of what is visible to the cust...
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I want to automate a process. I have identical fields in Jira and JSM (ex: ProjectGrp, Program Manager, Engineering Lead, Security Lead, Budget Lead and Technical Lead). When an issue is created in J...
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I have one Service Desk set up that services a Main Client, and a Contractor to that client. Each are set up as their own Customer Organizations within the project Main Client Org Contractor Org ...
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É possivel fazer alguma automação como exemplo uma issue esta no Status X ou Prioridade X eu consiga enviar uma mensagem para o Announcement Banner para ficar publico aos usuários? mesmo que s...
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I'd like to temporarily disable the emoji react ticket creation workflow for a specific request channel. I can't change the emoji selection (make it something other than the ticket emoji), and I can'...
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To continue on working in the JIRA Service Managment Projects with first the most important permission or condition.  ...
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Trying to find a way to export a list of all the knowledge base articles we have in our Jira Service Management portal. There are hundreds, and managing them with no sorting and sub-category op...
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Hello, good afternoon team. I am kindly requesting your help, a week ago I setted up a security scheme in the 3 incidences, because there are 3 areas working on the same service table: Customer Servi...
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We are setting up a project in JSM to receive requests via e-mail from indirect customers. We deliver a service where we take care of questions surrounding a proces for our customers, so we do not ha...
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Is it possible to schedule a task to export issues in Jira to a CSV file format? I need to run a JQL to filter and export the result. It looks like it is possible in the cloud version but I'm looki...
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Hello, everyone Trying to create new customer through automation short name and email are set via variable But automation gives an error - it ask for Display name How set it if i dont have this ...
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We have Jira software implemented on our end and would likely to add Jira Service Management. Some questions are below: How would licensing affects both services, like the existing license i...
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Actual Analysis end Date field to be updated every time the task moves to BRD Approved status only
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How can I deactivate the fact that when you create a ticket that you don't have to put a cross in the "Share with" field?
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Estou fazendo automaçoes de abertura de chamados, porém ao configurar o cron ele está disparando varios chamados ao invés de somente 1 chamado Estou usando a seguinte linha: 30 10...
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Dear Team, I created two Service Managements - one for the external Costumer and another one for the internal HR Team. Now the external Costumer (e.g. for support) should fill the forms but they sho...
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Buenos días, Me gustaría configurar una automatización para cuando abran una consulta duplicada, se cierre automáticamente; Los valores serían; Al crear una consulta nueva; Si el ...
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Hey, I am trying to update an objectAttribute using the restAPI documentation: https://developer.atlassian.com/cloud/assets/rest/api-group-objecttypeattribute/#api-group-objecttypeattribute While I...
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Hi, i want to share this use case, and hear wat everyone has to say about this :) We're currently seeing that our JSM organizations & customers structure is not really up to date w...
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Hello. Please excuse me as I am new to JSM, and my question is not... thoughtful. I want to ask if there are strong reasons to call JSM a clear cash flow framework (as one of a few possibilities). ...
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Failed to remove status We can't remove this status for you There are issues in this status that need to be moved to another status or project before we can remove this status. Please contact y...
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Hi, So in our previous Jira Server integration, we had a project that was pulling data from the Jira DB into a SQL DB which was then used in another application. With our migration to Cloud, ...
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Good morning, I am trying to find my way in the automation, what a great feature! But I run into a problem, what we want when a ticket is done, a email will send to an (external) client, an...
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Hi there, I'm currently reviewing the time to first response calculation. I have set an automated reply when a ticket is created to customers - so the first response is instant. The condition...
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| September 10, 2025 3:07 PM PDT |