Automation to bring over single select custom fields from Service Desk to Product Discovery

[Gregg Reaves]

Hi,

I'm working on an automation rule that will create a ticket in JIRA product discovery once a ticket is submitted in the service desk portal.

I'm having problems with 3 custom fields - 2 that are single select and 1 that is multi-select. I am getting this error:

Specify the value for DSP in an array (DSP), Specify a valid value for Agency (customfield_11685), Specify a valid value for Product Type (customfield_11684)

Here's my json code. Can someone guide me on how to do this? I'm stumped. Apologies if this isn't in the best format. I'm pretty novice at this kind of automation. I did try to use the built in tools to copy over but that wasn't working.

{
"update": {
"labels": [{
"add": "new-inquiry"
}]
},
"fields": {
"customfield_11683": "{{customfield_11504}}",
"customfield_11681": "{{customfield_11507}}",
"customfield_11682": "{{customfield_11508}}",
"customfield_11687": "{{customfield_11679}}",
"customfield_11688": "{{customfield_11680}}",
"customfield_11684" : { "value": "{issue.customfield_11673.asJsonStringArray}" },
"customfield_11685" : { "value": "{issue.customfield_11674.asJsonStringArray}" },
"customfield_11686" : { "value": "{issue.customfield_11675.asJsonStringArray}" }
}

customfield_11684 and 11685 are single select dropdowns and 11686 is a multi select dropdown.

Thank you kindly!