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Jira Service Management
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An issue with a Resolved status should automatically switch to Closed status after 3 days and an automatic comment should be added.
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I’ve created a user that is meant to be an organization admin, and have access to the entire space. My personal account was removed from the org-admin group. Next, I’ve assigned the correct users to...
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When a "Project & Software Development Request" type request is created, the "Company Name" field will be automatically set in the background, "X" if the person who opened the request is Test Use...
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If we scan our network with the asset discovery, all of our IGEL OS based thin clients are not getting audited. The command "col" is unknown to the device. Is the command mandatory? Is there any dat...
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We want to utilise JSM's Data Connections for use in forms, however many of the API endpoints we want to hit have features that Data Connections cannot manage: Pagination Services within private V...
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Just starting to test service management. Sending an email to the related project email address creates a ticket and sent out a confirmation via email, that the ticket is created. I also turned on al...
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Hi, Good day! maybe you can help me with the Escalation button. I want to make the Escalation button will appear on the portal after 6 days or after there is no update on the ticket, Is this possible...
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Hello, i've developed a custom mail handler as plugin for Jira Server following this article: https://developer.atlassian.com/server/jira/platform/creating-a-custom-mail-handler-for-jira/ I'm wonde...
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I am unable to make few fields mandatory in my JIRA. Happy if i hear some help. FYI, I am admin for the JIRA
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Hi Atlassian, I need to highlight some cybersecurity vulnerabilities with your products particularly Jira. I think some tightening and measures and Cybersecurity reporting points should be in place t...
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Hi, We have JSM v4.20.15 datacenter. We preset approvers in multi user picker field on the request type page. If the user goes inactive the request can't be raised. It gives error value in hidden f...
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I don't receive notification emails for issues I'm watching at https://alexsolutions.atlassian.net/ I have checked my settings configuration in the Cloud Jira. I have checked my spam folder as ...
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I have a number of lists with cards related to different projects. Each list is a month of the year. I have set up a custom field with event date. I want to set up an automation where each day, every...
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I'm wanting to create a report in the same format as the default Satisfaction report with the comments, star rating and which agent resolved the ticket but we seem to only have the option create a cu...
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I am creating an Application Registration in Azure to link Jira to our Azure tenant for a number of things, including SSO. When setting up OpenID with OAuth2.0 it has two token types I can u...
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Hi All, Would like to know which specific permission(except for Administrator) on Jira have the ff. access below: Change ticket Status: Cancel Start Implementation Transition to Closed Awai...
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I'm working on a system where a customer submits a request and subtasks are generated based on the request, each with their own time estimate. I want the total estimated time reported on the main tas...
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I created a new jira org to test to see if the service management offering will meet my needs. I added an Asset plugin that requires that a user be in the site-admins group in order to adjust the set...
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Here is the Scenario: I need a forms link (Similar to Microsoft Forms) which I can share across different people. They should be able to access the link and fill out the form. Once a form is filled ...
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Hi, I wonder if there is a possibility to auto assign issues with a random user of a usergroup taking care of current actions. Use case: I don’t want to assign a member of the team that i...
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I created an automation rule that when a Jira is created, it pre populates the Desc field. The rule works but after so many hours it says it works but fails to update te Desc field. However, audit sa...
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Assets disappears from my ribbon bar occasionally. Anyone know why this happens? We use this for our asset mgmt / CMDB and would like to rely on this for our accurate reference but lately...
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We are looking to track location of physical assets, as well as software versions etc and need a tool which can capture and update the CMDB as and when it spots changes. I believe ther...
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Hi, I need to create asset in Jira through rest API with object attribute type "Project". The have attached the image below, what is payload i need to add to pass the project value to jira...
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Hi, in my project I'm tring to filter an asset custom field with another asset custom field but I receive "no options" as result. My new custom field retrieve datas from Azienda...
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