JIRA Modules (All included?)

[Ken Pottie]

So...

Are all the JIRA internal modules (not the 3rd party add-ons) included in the price quotes I am seeing on the company site?

We are interested in the Service Management, as well as, the project management.

Example: 10 users for IT is showing $1600.00/year. Does that include Service Management?

[Ste Wright · Accepted solution]

Hi @Ken Pottie 

This help page has a quick overview of the 3 Jira Products - Jira Software, Jira Work Management, and Jira Service Management.

In relation to Service & Project Management, Jira Service Management does come with Jira Work Management's functionality. A quote from the help page above:

By default, both a Jira Service Management license and Jira Software license include Jira Work Management functionality with their licenses.

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You can buy all the products separately though - see the following pricing pages:

• Jira Software
• Jira Work Management
• Jira Service Management

The pricing pages also include a feature list

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You mention $1,600 per year above - I anticipate you're looking at 10 users of Jira Software (Premium) - is this correct?

If yes, this does not include Jira Service Management, which would be an additional cost. Jira Service Management does include Jira Work Management though.

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Let us know if you have any further questions!

Ste

[Ken Pottie]

Thanks for the reply.

Do I have to buy the JIRA software to run Service Management? Or will it run on it's own?

Sorry for the questions, trying to figure out our best approach.

[Ste Wright]

Hi @Ken Pottie 

Jira Service Management (JSM) can run on its own, it does not require Jira Software.

You can get either a free instance - or, a free trial of one of the paid plans, depending on what features you need. Perhaps it's worth giving it a try? :)

Ste

[Ken Pottie]

Sounds good, thank you. I will be "testing." :-)

[Ste Wright]

Awesome :)

If you have any further questions, please do not hesitate to ask them right here on the Community!

Ste

[Joseph Chung Yin · Accepted solution]

@Ken Pottie -

Jira Software and Jira Service Management are two separate applications in Atlassian envs.  Licensing of those applications are completely separated.  JSM is not a module of Jira Software Application.

Here is the pricing plan for JSM - https://www.atlassian.com/software/jira/service-management/pricing

Here is the pricing calculator for Atlassian products - https://www.atlassian.com/software/pricing-calculator

A cloud site can hosting multiple products of Atlassian.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Dan Breyen · Accepted solution]

Hi Ken, pricing on this page is for Jira Cloud: Jira Pricing (This is the Project Mgmt piece)

That's separate from Jira Service Managment Pricing: jira-service-management-pricing  (Your ITSM Software)