Approval Workflow - make comment mandatory

[David Friedrich]

Hi,

is there any way to have the approver write a comment, especially when declining a request?

Thank you!

[Ste Wright · Accepted solution]

Hi @David Friedrich 

For non-agents (i.e from within the customer portal), I don't believe this is possible at the moment, as it's not possible to have a screen as part of the approval - nor is it possible to ensure the validators activate when approving from the portal.

There are feature requests for this, check out JSDCLOUD-6989 and JSDCLOUD-6988 

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An alternative might be to remind approvers to comment on the ticket using Automation? Not a direct replacement, but an option?

Ste

[Marc - Devoteam]

Hi @David Friedrich 

You could achieve this by adding the Field Value Changed Validator on step 8 of the following KB article.

https://confluence.atlassian.com/jirakb/how-to-add-a-comment-during-a-transition-779160682.html 

Follow the article and after step 7 add "Field has been modified Validator" to achieve a mandatory comment without a 3rd party app.

Otherwise you require a 3rd party app.

[David Friedrich]

Thank you @Marc - Devoteam , but

"This article only applies to Atlassian products on the Server and Data Center platforms."

I already tried that. Doesn't work in cloud. When the approver hits "Decline" button the request/issue is transferred to Declined-Status.

[Marc - Devoteam]

I just tried it in a project in my cloud and it works, agent perspective

But it's on an approval step, if this is done from a non agent perspective, screens don't apply.

Just tried this as well, and you are correct.