Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira
in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira. getting like user codes
-
If a user creates a ticket through Atlassian Assist, automated troubleshooting steps should be provided first. The ticket should be created only if the issue persists after performing the troubleshoo...
-
Where do you go to edit the pending dropdown?
-
How do I put fields between Section End and Section Start in Form? I want to pop out a form when one of selections in the field is selected. Say I have a field for Software, and if software ...
-
We have multiple approvers for any given ticket. If the ticket gets approved (or declined) and a different approver tries to approve it through their email, they get an error message. Is there a way ...
-
It seems when I edit a comment in a Jira ticket, I'm then unable to add/paste in more images/screenshots. The images appear but are a "darker color", and when trying to save the comment, I get a gen...
-
Is there a way to authenticate a background/headless application to the Jira Cloud Assets REST API at https://api.atlassian.com/ex/jira/\{cloudId}/jsm/assets/... when the app has no UI and no permane...
-
The ai agent overlaps with the prompt. Not sure how to fix it.
-
Hi everyone, I’m trying to understand the best way to keep only Jira Service Management Standard active on our Atlassian site, without using the full Service Collection bundle. Our current need is ...
-
Product/Version: Jira Software 13.3 (DC) Jira Service Management 11.3 (DC) Assets No additional plugins (no ScriptRunner) Background I am trying to build a reliable reporting ...
-
How do we remove the Jira branding- 'Powered by Jira Service Management' ? We upgraded to the Premium plan but Atlassian's customization options are so limited!
-
adding jira service desk error We experienced a technical problem while trying to load this page for you.
-
Hi everyone, I have implemented an auto-assignment solution in Jira Service Management (JSM) using Assets and Automation, and it is working as expected. Current Setup Created Assets object ...
-
Hello Atlassian Community, I recently upgraded my Jira Service Management plan to the Standard paid plan. However, my account is still limited to 100 emails and shows a message saying that the 14-da...
-
When an app is listed as "Free for less than 10 users", does it mean 10 users within the app, or 10 users within our company's entire Jira network?
-
Hello, We recently created a Service Desk Portal, and one of the request types is onboarding a new hire. Only HR personnel can create this request. One field in the request is a custom f...
-
We currently operate a Jira Service Management Cloud project with a public-facing customer portal used by multiple external government agencies. Today, external users can access the portal using por...
-
The Report a Bug feature has been super powerful for us to use internally. Can we enable this for JSM external users so that our customers can create tickets this way when creating them through...
-
What I'm trying to do is exclude these vendor alerts from the Intake Triage SLA. I've excluded it with the JQL Reporter NOT IN ("Vendor@vendor.com", "Vendor2@Vendor2.com","etc etc etc") AND "Request...
-
Estimado equipo, Espero que te encuentres bien. Actualmente estamos experimentando varios problemas al usar Jira Free. Se han identificado los siguientes problemas: No se puede acceder al portal ...
-
In our org we have contract employees, so one of them should have access to create the ticket for on
In our org we have contract employees, so one of them should have access to create the ticket for one particular request type. So let me know any possible solution.
-
I there i was working on JSM Project where i configured portal channels and whole project (in free plan ) ..Yesterday i logged in a see everything disappear its not even in trash ...what can be the p...
-
Hello there, i just wanted to know that the Jira Admin ACP-120 exam is costing $249 as the fees so in that how many attempts we actually get if we do not succeed for the first time.
-
We’re reviewing Atlassian’s Opsgenie → Jira Service Management migration documentation and wanted to clarify one specific point before we proceed. On this page: https://support.atlassian.com/op...
-
submit support request
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 18 | |
| 8 | |
| 5 | |
| 4 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST |