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Jira Service Management
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Hello, I would like to create a flow so that when a sprint ends, a page is generated in Confluence with information on the names of the user stories and an AI-generated summary of the...
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I have 2 jira instances. I want to use a "send web request" automation rule using POST from one instance to the other, using an "incoming webhook" to receive it, to effectively clone certain tickets ...
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Hi! I'm looking the way to achieve below scenario in my JSM: one portal need to be available without login rest of available portals need to be available with login I configure a...
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When a customer creates a ticket via the portal, they don't appear in the "incidentmanager" queue, even when we refresh the page. Afer a while, the ticket does appear, but the SLA is allread...
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Can you tell me why the customer users cannot edit/delete comments which was created via portal if the Service Project Customer - Portal Access project role is under "Delete Own comments" and "Edit o...
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I have connected three external emails channels we want to monitor for our CS project in JSM (not via Google, or Microsoft). The e-mail channels are hosted by Thunderbird. I have connected t...
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Is it possible to display an "Organization" field (Team-HR) in the JSM portal to see all tickets created by employees? And can this be done without adding users as ticket request par...
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Hi Community! I'm a software technical writer, and I'm currently working on a text explaining how one of our apps uses AI and natural language processing. My question is: do you h...
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In Jira issue types, how many words does Atlassian suggest should be used in the issue types? Currently, We can use Service request - Config and Service request - Incident, and...
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hello, How can I find if certain letters are in a word? for JQL. thanks.
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Hi Team, I have a scenario here: - I have a project called --> Change Management -> CHG What I want to achieve? - I want to add automatically component lead as a participant in change manag...
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For years, customers have been requesting a feature to have the option to remove “Activity” logs. As a professional who shares boards with clients, I agree with the many others who have commented on ...
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Cant see more than Open Requests and Closed Requests on the customer portal's requests page. How do i show all statuses in my instances?
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Has anybody built an automation to standardize phone numbers? We have phone numbers stored as an attribute in Assets pulling in from Microosft EntraID, but unfortunately the phone numbers are in a ...
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Within our instance of JIRA license, we are using 2 products: 1. Jira Service Management - For customer reporting issues/feedback 2. Standard Jira - For internal development and sprint man...
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We have a JSW Cloud with about 40 users, and we have a JSM Cloud with 5 Agents. We would like to allow certain members of the JSW Cloud (our account managers) be added as participants / watchers on J...
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We currently have a JSM project that has a field configured as User Picker (multiple users). The field should be User Picker (single user). Instructions on the submission form request one selection b...
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Hi Atlassian Community, I have a situation with one of my clients who is part of both a Jira Software board and a Service Management project. This user regularly comments on tickets and I add them a...
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I have recently created a new JSM and added it to an existing confluence site. Strangely enough all company existing Confluence user don't have access to this JSM project now. They also can't ...
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I am "putting" an API call to https://api.atlassian.com/jsm/csm/cloudid/cloudid/api/v1/customer/customid/details?fieldName=Company Body { "values": [ "abc" ] } 4 out of 10...
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I have created multiple intents in sandbox environment and would like to migrate them to production environment, without manually recreating everything in Production environment.
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Hi I want to create a customized form on Jira Service Management Portal for user to submit a change through the Portal . Can anyone help is setting up this form on the Portal.
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When I am trying to clone a Request/Ticket in Jira Service Manager, it does not provide an option to copy any Forms as well. Neither it copies it over automatically. I do get the option to copy over...
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JIRA Customers Notifications are randomly being turned off without the customer being aware of or doing it. It had been reported that Notifications are turned on again for tickets but then ju...
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I would like to change the status whenever a form is added to a request. I see there is no trigger for forms added, but I thought I'd be able to use "Field value changed" with the field "Total forms"...
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