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- Jira Service Management
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Jira Service Management
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do i have any option to translate this labels? it would greatly increase customer trust
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We are on Jira Cloud. OBJECTIVE: To retrieve the account id from the display names and update custom field. USE CASE: When a user mentions another user(s) in an email reply to a work ...
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Hello! I'm trying to create an integration between Slack and Jira so that when alerts are triggered in a channel, I can set up escalation routines and send notifications to the responsible people. Ho...
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Hello, I've created a new portal form for users to complete. Once complaint we have had is the date time field, is when setting the time it shows the AM and PM options not the 24 hour t...
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Testing JIRA service management with Zabbix . Followed the steps as per the Integrate with Zabbix | Jira Service Management Cloud | Atlassian Support. I'm getting alerts created automatically, h...
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Hello team, I want to analyze the answers of a particular JSM form question in PowerBI. To do so, I have created a custom field in my project and linked the form field to it. Next I used Power...
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Hi Need to create JSM workflow with tickets, URL for customers and service agents to resolve tickets. Also, it will have couple of stages, where in every stage different team will work on pr...
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Dear community, We need an approval stage for incoming tickets within the company. I know about the approval option via Workflow. However, what I need is to ensure that the person's manager approve...
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Subject: Issue with Customer Service Management Email Reply-to Address Dear Support Team, I am experiencing an issue with the Customer Service Management customer experience email feature. I add...
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I am trying to set up an automation rule to calculate Priority based on Impact and Urgency value. The user can enter values for Impact and Urgency on the help desk screen and the agents should also b...
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Starting recently, we are seeing multiple "Failure" in the Connectivity log... Examples: - com.microsoft.graph.core.ClientException: Error during http request - Retrying in 640 minutes - Email pul...
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For adding a watcher using Shared With option, I am unable to add one particular user to the watchlist. I am getting error " We couldn't submit your request. Refresh the page and try again". This is ...
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Hi Atlassian Support team, I’m building a Forge Custom UI app that needs to read Jira Assets data. Environment: Jira Service Management Cloud (Premium trial), site URL: https://sparkmindintelligent...
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Currently our business has a first line support department that handles tickets from direct customers within Hubspot. Our second line is a bit more complex since they have a different set of direct c...
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I cannot log into Jira Service Management or other pages. I do not receive any verification code either to my email or Authenticator. In the past I received code both to my email and Authenticator. S...
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when I see default permission schemes, I see that Service Space Customer - Portal Access, which is a security type and not a project role, have the Assign issue permission. when we add the assi...
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I use gadgets 'Time in status" on my jira dashboard, and I want to mark some tasks like in the Outlook, without going into the task
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We are in Jira Cloud, Jira Service Management, project is Team Managed. I am trying to get all information regarding the user from user name. I need account id, email address etc. I receive...
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Hi team, Hope you all are doing good. I would like to understand if, when we subscribe to an addon in the Jira Marketplace, the question 'Number of users in your Atlassian app instance' ref...
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I have a list of about 200 cameras that i wish to import on my components. i wish to know how i can make that in mass
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It appears that JIRA has officially rebranded "Projects" as "Spaces" and I noticed this change in JSM, but when I look for how to create things such as portals in the Atlassian support page the new t...
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Hi, I am trying to configure SLA in JSM. The SLA is created but I am unable to view it at workitem screen. I tried to add the SLA field in the Work Item Layout, but it...
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Hello, I'm working via following two links of resp. QPS and Norbit https://qpssoftware.atlassian.net/ https://jira.norbit.com Since 19/09/25, there is however somehow an verification code r...
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I want to create an automation in Jira. When a support work item is created via support email, I want to clone the same work item in the corresponding customer's space. Is this automation possible? C...
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Hi Team, We're using JSM and have integrated MS email account for creation of service request/tickets as and when emails are received on this account. Now, we're moving towards implementing...
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Atlassian Community Events
| User | Count |
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| 31 | |
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| Subject | Author | Posted |
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| 17m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |