Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Team we have Tech help - project (helpdesk team) in jira ticketing management. when a end user submits an email to helpdesk team distribution list , ticket will be created automatically. But our t...
-
Is there any way to sync Microsoft Azure user groups to jira service management global organizations? We are already syncing our azure groups to Atlassian user groups. We want to sync them her...
-
Hi, I am trying to set up an automation (manually triggered) to create a new work item from an existing call. This works for the basic fields, and copies the values across as expected, but th...
-
I need help with changing the message that is shown to the user on date validation failure within a Jira workflow. There is no provisioning of showing a custom error message for "compares to another...
-
I was using the Jira trial plan, but now I am receiving a message that I no longer have access. I would like to continue using Jira and proceed with the payment. I have already added a payment metho...
-
Hello, I'm facing an issue while integrating Jira with SAP CALM for incident management. By trying to create a ticket from CALM I receive the following error "The target project doesn'...
-
Hi there, I'm following the steps here https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sentry/ What would the "account name" for the configuration? ...
-
I have one user that is not getting the email notification when I tag him on an internal comment using the @mention. The weird thing is that he got an email notification when I tagged him in a c...
-
There are a number of fields that are system defined and I'm can't hide them or change the name of the field, so in the Organization section there will be fields that are empty and that can be confus...
-
Hello, I'm discovering and trying Playbooks in JSM. Is it possible to block a transition due to incomplete Playbook execution ? Should it be linked to a field/status to validate in the workflow ba...
-
Why do I get a “comment is empty” error when trying to add a comment after an agent validates fields
I’m trying to add a comment after running an agent that validates specific fields when a request is submitted. However, I keep getting an error saying that the comment is empty. Has anyone encountere...
-
we have 3 departments ,finance,hr,IT.my concern is that should create finance field with two mandatory users only show,same for other also.while user raise ticket. which field to be used
-
I see in the notification area there is ${assets.object}, this seems to just get a list of every single asset on the ticket? Is there a way to get only the assets of a particular field? Cheers!
-
I need to fetch the fields that we fill while raising a change request via an API call. I have the API key. How to make a successful API query url call ?
-
We have Atlassian Guard, JSM and Confluence. We are considering purchasing a separate JSM license for a smaller set of users, however, we want the 2 instances linked so we can reference tickets betwe...
-
Funny that from detailed view, I've change it to list view. I was using advance search engine (not using it often, so sometimes I'm lost looking at the screen). Now I cant find the toggle to revert i...
-
I am unable to open the Jira company project. It just keeps loading and then shows a blank page. In some places it opens, and in others it does not.” Can someone please explain the solution and why ...
-
Hello team, I have set up the approval for my request type as shown in the screenshot below. However I am unable to add approvers for a request although I have Agent role even the A...
-
Is there any plan to enable Rovo / AI agents for JSM Cust Portal so customers can search analyze TCK
Problem: Customers who use Jira Service Management portals to raise support tickets have no native Atlassian AI-powered way to search, query, and analyze their own historical ticket data. The only o...
-
As the support survey in labelbox does not work i write there (error: We couldn't submit your request. Refresh the page and try again.) In my labelbox project labelers see banner "all done"...
-
I am trying to find out if this is possible. From what I can tell from reading forums you need to have Jira Admin as a role assigned. This is something we don't want to give ou.
-
Issue: As of today (June 15, 2026), the Assets object picker field on our customer portal form is completely non-functional on mobile browsers. Tapping the dropdown does nothing, doesn't allow text ...
-
I have a custom jira type called Objective that has two custom fields: Target Value - represents the target metric of the Objective (e.g., 100, 1, 5, etc). Any numeric value above 1. Current Value...
-
I have a JSM with Atlassian portal. I have a transition button available on customer portal. It changes status of the request from Draft to Draft. What actually happening is that I have a automation ...
-
I would liek to bulk add all customers of the company I work in to a new JSM space. I have set guard to use SSO. Am I right in thinking that if I have Use approved domains checked and also have chan...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 14 | |
| 14 | |
| 9 | |
| 5 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 13 hours ago | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST | ||
| January 22, 2025 12:24 PM PST |