Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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I do have more then 700 fields in many projects associated with Forms. So now these fields are shown in optimization. Is there a way around ? or is there any other licensing ?
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We operate a single service space/project to manage IT requests for six different affiliates we support. Most request categories are consistent across affiliates, but a few affiliates have unique que...
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Hey everyone! I’m trying to optimize our Jira workflows and was wondering — does anyone have tips for automating repetitive task updates without adding too much complexity? Would love to hear what’s ...
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When a customer replies to an email from our support channel, their reply includes all the previous replies, making the comment history cluttered. Here's an example from "testy mctester" in which I o...
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When my agents format a response to a customer, they make use of formatting to ensure that their responses, which can be detailed, are easy to digest by the customer. This formatting is lost, because...
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Hello! I have two projects. When an issue is created in Project A, a linked issue is automatically created in Project B. I need to copy field values from the first issue to the second. Problem: All...
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Hi Team, One of our clients is planning to move from Jira Service Management (JSM) to BMC Helix ITSM. As part of this transition, we are currently evaluating options to migrate the client’s histor...
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Hi everyone, I’m particularly confused about the distinction between Jira and Jira Service Management (JSM) licensing/projects: We primarily use JSM for our work (service requests, incidents...
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Hi team, We want to give read only access to JSM for some users, is it possible to do it via Atlassian admin? Currently we have a group created in Atlassian, with JSM And Confluence toget...
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Hi everyone, I’m curious how teams here manage multiple projects in Jira without things getting messy. Do you prefer separate projects for each team or a shared project with different boards and filt...
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The Core Concept The solution provided here can, of course, be expanded and customized with different designs. The key is to understand and convey the underlying logic. First, a request form is des...
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I have a public knowledge base portal that I'm maintaining through the use of article categories. These categories only give me one level of structure, whilst I would love to structure it using direc...
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Using SharePoint as primary knowledge base for JSM Help Center & Virtual Agent (without Confluence)?
Hey everybody, So, I have a question which related to SharePoint being the primary (and probably only) KB source for help center, portal (and potentially VA). I do understand that Help Center KB an...
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Test User? Employees-Data?
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I've cancelled all subscriptions and remove domains. But certain apps cannot be removed. I saw in Atlassian support that for apps like Rovo i need to contact support but I cannot get to support since...
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Hi everyone, I would like to ask for your advice. Currently, I use a plugin to manage 6 cascading fields. Unfortunately, I recently discovered that this plugin does not allow selecting values throu...
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Does JSM Read-Only profile require licence, does it requires any cost and we need to pay for each read-only profile
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One week ago, I was able to add customers and there's a specific field under their email address that let me choose what organization do they belong. Currently, that organization field is no longer v...
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How do I change this so the comment/mention action shows up within the email notification?
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Is it possible to add the summary to this internal email notification? If so how?
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How can I add new devices into CMBD without having to fill each field individually? I see no options to "lock" data in a field when adding another asset that is the exactly the same execpt the serial...
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Hi, We use automation to assign tickets to different queues/teams. When I'm on a ticket, and I back out of it and see a ticket that needs to be triaged, I'll use automation for it. ...
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Hello, I am curious about some things about JSM. I am new to receiving alerts in both JSM and opsgenie. To my knowledge (my notification settings match with the rest of the team who does get called),...
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This is a suggestion for the Atlassian Automation team. Currently, the "Assign Work Item" action in Automation allows assignment to "On-Call responder" with a static team selection. It would be extre...
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It's me again. I have an interesting issue that I cannot seem to track down regarding "moving" tickets from one space to another. When my Clinical Engineering team get a ticket mistakenly inte...
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| February 18, 2025 9:03 AM PST | ||
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