Unable to edit content of Customer Notifications

[Olivier]

I try with differents browsers, clean cach, refresh... always same error.

and only for the first type of answer. others are ok.

All other functions work fine, for example I can enable and disable notifications without a problem.

I am on Free Tier so cannot request support.

[Marc -Devoteam-]

Hi @Olivier 

{{ticket.title}} isn't a valid smart value on the customer notification on ticket creation

You need to supply ${issue.summary}

[Marc -Devoteam-]

HI @Olivier 

Can you try another browser or incognito window.

If this works, then clear your cache and cookies.

[Olivier]

i try with firefox, chrome, vivaldi and libreWolf and clean cache, incognito.

Same.

[Marc -Devoteam-]

Hi @Olivier 

I can't recreate this error.

So this seems instance related, you would need to contact Atlassian Support on this, as it seems to impact your instance.

You need to be a Jira administrator or higher to create a support ticket and not on a Free instance.

[Olivier]

i have the free version, so i cannot contact atlassian support.

Thank for your help.
i have the same issue than https://community.atlassian.com/forums/Jira-Service-Management/Unable-to-Edit-Customer-Notification-Text-in-Customer-Experience/qaq-p/3181693

[Marc -Devoteam-]

Hi @Olivier 

I requested assistance for you, this can take 48 hours for someone from Atlassian to respond

[Olivier]

thank you so much ! have a nice day

[Maksym Liutyi]

Hi @Olivier,

Sorry you’re facing this issue. I created a support ticket for you - JST-1331818. Check your email for further updates.

Best regards,
Maksym

[Olivier]

thanks for reply but its not that.

if put only "hello" in the text, i have the same issue

its not about the text input