Showing Information on the cloned tickets from the desk ticket

[Kinza Jabeen]

Hi,

I have set up the following cloning automation:

Whenever a desk ticket is created, it gets a component assigned, and the status is set to level 2 review for the cloning to happen.

Everything is working great except that I want the attached form, any attachments, and the custom fields to also appear in the clone ticket.

I don't want the person working on the clone ticket to have to go back and forth between the desk ticket and their clone ticket.

Is there a way for all the information to be pasted/translated into the clone ticket?

Also, I want to be able to have automation where any comments made on the clone tickets and the desk ticket are being added into each ticket's comment section, so that any updates/changes are readily available to read instead of going from ticket to ticket to find updates. 

I have attached images of my current automation setup and test tickets to show you how it's turned out at the moment.

Any help would be truly appreciated! 

[Arkadiusz Wroblewski]

Hello @Kinza Jabeen

You can clone and automate some things with automation, but some of the things you want will pull your entire concept in the direction of bidirectional synchronization, and that you can't achieve with sole automation.