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Jira Automation: Extract email addresses from text field and paste them into email body

Besnier_ Thierry
July 16, 2026

Hi All,

 

We collect email addresses of Key contacts for each issue in a text field. The reason it's a text field is because these people are not part of the Jira Project site and therefore can't be added as "people" (this is part of a large company). 

What I'm trying to achieve is an automation that sends an email when FIELD1 is changed to "yes. 

But I would like each automated email to be sent to each email addresses present in the text field I've mentioned above. So Jira needs to extract those email addresses and use them in the "recipient" field. 

How can I achieve this please? What do I have to input in the "recipient" field?
Thank you

1 answer

0 votes
Trudy P Claspill
Community Champion
July 16, 2026

Hello @Besnier_ Thierry 

Welcome to the Atlassian community.

How are the emails being entered into the field? Is it a comma separated list, a space separated list, or is some other separator used?

Do you want one email sent to all the addresses specified in the field such that the recipients would see everybody else's email? Or do you want a separate email sent to each person?

What would you expect to happen if the recipients replied to the email? Do you need the FROM address of the email(s) to be a real person vs. the Jira system, so that somebody would be able to see those replies?

Do you have access to create Automation Flows? This is available to Jira/JSM Administrators, and may also be available to Space Administrators. Are you able to navigate to Space Settings > Automations for your space?

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