How to identify recipent when you have 2 email integration to the same Request type

[Edson Luiz dos Santos Junior]

Dear team,

I have a request type called “Service Request”, and I have configured two email channels for the same request type
for example, edson@nexistack.com and contact@nexistack.com.

I need to identify which email address received the request so that I can use automation to escalate it to the correct team.

Are you aware of any automation action, condition, or smart value that can identify the recipient when two email channels are connected to the same request type?

[Brandon Viertel]

Morning @Edson Luiz dos Santos Junior,

This is possible via a smart value: {{issue.properties."request.channel.email.source".value}}

The following page outlines the process: https://support.atlassian.com/jira/kb/identifying-which-jsm-mail-handler-created-a-request

Thanks!

Brandon

[Marc -Devoteam-]

Hi @Brandon Viertel 

Nice, I didn't know this option.

But based on created issues (number) this could case an instance to run into it's automation limit (specially in a free one)

[Brandon Viertel]

Morning @Marc -Devoteam-

We spent some time on a process that required something similar to be configured. Smart values ftw!

You are correct about the automation - with the free plan and potentially running and evaluating on every work item, you may hit the automation limit. The limit for the free tier (as of writing) is 500 per month. 

We know it's possible - just have to know your limits.