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Jira Service Management
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Hi, Is there a way to trigger alerts in VictorOps (Splunk On-Call) when the Jira ticket is updated like changing the Priority value? We already have the integration setup between Jira and VictorOps...
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I would like to add a sentence of texts to display on the portal during the approval step. Is this possible? I know that forcing required fields or forcing comments is not available, but ...
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Requirement : Send email notification when a new Test Cycle is created prefixed with "MyProject_TestCycle_" I have an Automation project that creates a Test Cycle using ZephyrScale API. Now...
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I've started migrating from Halp to Vistrual Assitant but noticed that it's offering incorrect intents, I created my first one, it should redirect users to request access to certain apps using a spec...
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We use Jira Assets to track hardware and software associated to each employee. I was wondering if there is a way to list out any assets an employee holds during an off-boarding process. Ideal workfl...
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Hello Community! Are you part of DevOps or SRE team responsible for managing and resolving Incidents? If so, we would love to hear from you! I'm a PM in the Jira Service Management (JSM) team at ...
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Hi, it seems that for some reason the SLAs have disappeared from our tickets and are not shown in queues. This is where they used to be in the forms And in the configs they a...
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Since the recent update, I have many issues with the dynamic forms : The url fields of my dynamic form are no longer clickable. They used to be. I also find myself to not being able to save ...
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There has been noticeable delay with the sending of email notifications after the creation of two completely different (but major) incidents from separate projects. It is my understanding that the d...
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My JIRA is configured with automation with ACAS to automatically create parent and child tickets for every hit. When the issue is no longer detected via ACAS scan, the issue is resolved. When all the...
997 views 2 0 Deleted user February 20, 2024 -
Hi I have a tam of 12 members in the project and I want to measure their CSAT scoring, which they get from the customers after completion of their tickets. I need a dashboard where I should see their...
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I'm having trouble understanding why we are not receiving customer replies under tickets. When we add a comment to a ticket, the email seems to go through, however, we do not receive replies from cus...
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Hello the Atlassian Community, We are using JSM since recently and only agents has the access to the JSM tickets. We are also working with a development team which require having access to the...
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Hello I'm facing a challenge with automating status updates between two projects: My goal is to synchronize status updates of service requests of a project with the status of a linked development is...
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...nd returned true or false. Amber - expression was valid and ran successfully, but will always evaluate to false, because conditions need to return a boolean value - as noted above, this is to be e...
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I want to hide the "Change manager approval" and "Shared with" sections from the customer portal: I am using the service management (could), Please If you have any segregation how to do it...
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I have imported automation rules from one instance to another. now will those users who were part of automation get notified or get invitations to imported instance? how can i avoid this. i don't wa...
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Hi all, I have found that I am in a similar situation as described in this article: Unable to update "Request type" using Automation rule, getting error "Field 'customfield_xxxxx' cannot be set...
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Hello, I am trying to add a request type using JSON within automation. I cant find the right code to add this field. Anybody a idea?
233 views 1 1 Deleted user February 20, 2024 -
...ssue.fields.customfield_13779.remainingTime == NULL }} and {{issue.fields.customfield_13779.remainingTime.friendly > 1m }} But had no luck so far as the nunjucks always returns True, regardless o...
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Can we add read only field on customer portal
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Hi guys, I have received a request from one of my coworkers, he ask me to create a mail handler in Jira that made actions on Jira Service Desk... i'm not found how i could configure this, here...
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Hi, We recently migrated from Jira local to Jira Cloud and we have JSM. In the previous situation, all users had a Jira license, so they could work within each ticket and adding comments and stuff ...
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jira的系统仪表板显示小程序错误，此小工具无法显示在您的仪表板，这可能是由于许可证或应用程序错误。其它个人创建的仪表盘又没有问题，有一部分人仪表盘没问题，又一部分又有问题
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Hi Everyone, I hope you can give me insights into what I am trying to achieve. Scenario is, I am receiving emails from one of my team, like from: john@gmail.com Subject: Weekly Task ...
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