Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi everyone, I have a weird issue where the time to first response time is being reported on for a ticket type that is already excluded in the SLA (JQL). Wondering if anyone has any insight into wh...
-
The existing Service Request with Approvals issue type is great, but I want to create an issue type that has the approvals at the end of the issue. For example, a controlled document update needs to...
-
Is there a way to suppress the prompt for comment when a customer transitions a ticket? I've seen more than a few requests about making it required, but not about suppressing the pop-up altogether.
-
Olá! É possível automatizar a transição de tarefas através do Jira Service Management sem utilizar o app JMWE? Exemplo: ao transicionar uma tarefa na sprint do Jira mover o chamado do Jira Desk pa...
-
Hello! We have our main Jira ServiceDesk email (the one with the tick on the screenshot), but with support Jira configuration - another email with the Atlassian domain name was automatically...
-
I've created a Select List and although I can add items they never show on the screens to which this custom field has been added. Only the original items show. Is adding items to this field ty...
-
Hi all, I am writing some automated responses for customers and was wondering if there was a way I could customised it to the reporter's name. Example: Joe Blogs raises a request Automated...
-
Bonjour, On viens de migrer vers Jira Service management et on a un réseau privé dans notre environnement, tout se passe bien a l'exception que dans notre réseau privé quand les utilisateurs e...
-
For some requests, I would like to share a text with the administrator who will approve the request, including the responsibilities they take when they approve the request. How can I do this?
-
Hello there. Found a possible bug and would like to know if anyone else is having the same problem. Forms and Request Types are not interacting as expected. In the Forms section of Project...
-
Please help regarding this case... Outcome should be: e.g. one video should be published as soon as possible on many (approx. 20) social channels which are led and controlled by 20 different ...
-
Buen día Comunidad, Actualmente tengo una mesa de ayuda de seoporte, en la que ciertos clientes no puede indicar el correo electronico de los aprobadores , mientras que otros si pueden...
-
The option to print a QR code for objects is makes sense for physical objects. However, currently most of our objects are logical and it makes no sense to have this option. Is it possible ...
-
Start and end time I put in Tasks reflects differently in activity timeline. When I create a task in Jira and give it a start and end date and time. When I look at it in activity timeline it is an h...
-
I would like to make a calendar of planned maintenances accessible to customers. I have set up a calendar item and i am able to see there the Issues that i want. I would like that to be externally ...
-
We are looking to move to a new JSM project from our current one, this is in the same Jira tenant. I am unable to find how you migrate the organisations to the new project in bulk. We have ove...
-
Dear all after an update of Jira Software and Associated add-ons, especially Insight / Assets, we found a annoying bug. Indeed, after a crash, a lot of Assets objects have been re-created. So, I m...
-
Need to configure a table on end user portal which contains cascading values in the column. Please s
Need to configure a table on JSM End user portal which contains cascading values in the columns of table. 1) Need to configure a table on End-user portal. 2) Columns of the table should contain ca...
-
Team We have Jira link for creating ticket , can we change into barcode? So if user , scan the barcode , create a ticket . its that possible?
-
As title mentioned, if the tickets been deleted, do there have any log/ history for it? and can we restore the deleted tickets?
-
Need to make it mandatory
-
Hi there everyone, One of our internal customers was messing around with CSTAT and decided to put in 1 star and 3 star ratings for someone they had a great experience with. No idea why but hey...
-
I have to make user disable for one product like JSM. I dont want to disable user at Org level or Site level for all products.
-
Hello All I'm getting weird errors since the last outage . See screenshot The value 'Request Submitted' does not exist for the field 'status'. when I try to find the request submitted...
-
I was looking at this page https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-create-post and having a working powershell script that populates on object in an objecttyp...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 55m ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |