Jira Service Management

Hello,    Our organization is looking to integrate Comm100 chat bot to our Jira Service Management (Data Center) instance.  This will be a one way incoming connection since we only ...

• jira-service-management
• jira-service-management-server
• server

Hello all I am trying to write a condition in WF. This is an insight field and I want to write a compare or lookup condition which looks if a certain option is selected.  

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Guys, So I need a little help about a jira automation that sends e-mail. Basically I try to create a table in a e-mail. Which I already got as the following code: <table> <tbody> ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all! How can I create automation specifically when the priority of an issue is increased (not just changed)? I'm familiar with how to build project automation that notifies when a value in a spe...

• jira-service-desk
• jira-software-server
• server

I enter some comments in the ticket and select to Respond to customer.  The notification sent to the customer does not contain the comments entered.  Message indicates (Comment Preview is ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, We use the Splunk Jira Integration to create issues in our JSM from Splunk. We have noticed that these are now failing where trying to set Assets field in the JSON for custom field setting. The...

• jira-service-management
• jira-service-management-server
• server

Integration steps for Jira software (Cloud) and Jira service management (Cloud) Please share the steps for JIRA integration.   Thanks Swopna

• cloud
• jira-service-management
• jira-service-management-cloud

how to make jira board customized board visible to all users

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud

We have recently configured SSO for JSM customer portal following the link below:   Configure SAML single sign-on for portal-only customers | Atlassian Support   This is working but eve...

• cloud
• jira-service-management
• jira-service-management-cloud

You can share a case with an external contact where 2 or more external 'contacts' wish to monitor the case progress. However, is it possible for an Agent to see who has been invited to share case ...

• cloud
• jira-service-management
• jira-service-management-cloud

Bonjour,  Plusieurs personnes ont créé des filtres dans l'instance et aujourd'hui les filtres ne sont plus d'actualité (et les personnes sont parties). Je suis admin et je voudrais supprimer le...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm managing assets and try to create new structure and data. I did an export from my ObjectType to get  the template to allow me to import other items. On configuration Import section I have ...

• cloud
• jira-service-management
• jira-service-management-cloud

We have the following requirement: import CRM objects into Microsoft Dynamic in Assets. It's possible to do it? suggestion on how to proceed? What are the necessary steps?

• cloud
• jira-service-management
• jira-service-management-cloud

Why user can't Request via portal form ? Error follow tis pic :  This is currently setting : This log that i found    how can i fix this issue 

• cloud
• jira-service-management
• jira-service-management-cloud

It seems most automation rules from a project are not running anymore since Friday 15 December 2023 (after 2:30pm CET). Any other users experiencing the same issue? Any suggestions to get them runni...

• cloud
• jira-service-management
• jira-service-management-cloud

I have set the Jira support portal to send an automatic response email upon receipt of tickets via email, is there a way to prevent a specific address that writes to that email from receiving notifi...

• cloud
• jira-service-management
• jira-service-management-cloud

If we will go for JIRA Standard plan for JIRA Service Management, Can we add only Asset & Configuration Management Module in JIRA standard Plan? Can we add configure item in change management, ...

• cloud
• jira-service-management
• jira-service-management-cloud

We are planning to share POC to our client of Out-of-the-box Service Request Management in JIRA Service Management. Please share the Prerequisites & Feature List for the Out-of-the-box...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey everyone. I have setting up a new service desk and want to set up and SLA that ensures issues raised by customers get a response in an acceptable time period based on the priority. I have set a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey,  I need an automation to move email request received from a few particular email addresses or contains particular keyword to a particular status. Case1: If an email request is received fr...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,  I am attempting to export open issues to excel using a macbook but it continues to open up using Numbers. Can anyone assist by providing me with instructions to keep Numbers from being ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am not very experienced in moving tickets across projects, as I have tried to avoid it under most circumstances.. But I have a situation where I need to move some tickets individually. &nb...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a customer whose account is unable to find submissions submitted by another co-worker under the same organization.  This customer provided me her login credentials and I confirmed that th...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Guys, Is there a reason why the request participant is always empty when i try to print out a Jira Service Management ticket? Is there a way to fix this, thanks.   

• cloud
• jira-service-management
• jira-service-management-cloud