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Jira Service Management
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Dear Community, is Service Management 5.4.11 compatible with Jira Software 9.5.4? Or is it intended that each single version is compatible to the exact counterpart of Jira Software only (in th...
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Hi using below code in scriptrunner, I'm able to transition issue but unable to add comment simultaneously. Seems syntax issue when I'm using ".body comment" def issueKey = issue.key def ...
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out of nowhere the people that I used to be able to tag can not be tagged anymore. is there any security policy that changed? can you please help me find why I can't tag those users anymore?
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I tried to create new issue type for my project as it was not available in the project, after creating the issue type I wanted to change the avatar but when I am trying to do so, it shows an error "t...
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Our Agents have the ability to link Confluence page(s) to an issue. I'm looking for a way to detect and report on this. I see links to other Jira issues are available as custom fields and in ...
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Hi, dear Community! We are preparing for a Cloud-to-cloud Jira migration and in advance, installing the apps we are having on the source site, to the destination side. One of the is app...
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Hello, In Workflow we Created a approval step. In that I need see assignee as the approver. when I searched assignee field is not showing.
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Hi guys, It's probably something I'm not seeing properly but I do not see the option to add a smart value to the automation of Link issue to: I want to search in the summary of the trig...
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some context, We have all our employees as "Users" in Jira across the board, But 90% of them are only added as users so when they raise a request via "email" they are listed as "request...
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I am unable to login JIRA as my JIRA link(http://jira.downergroup.internal/)is not working anymore. Could anyone provide me help regarding this issue. Firstly, i was unable to login with my JIRA acco...
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can we create a custom field for image in jira? seperate image type custom field?
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Hello JSM Admins, if you haven't been setting up JSM request types as much as I do, I bet sometimes you're scratching your head when looking at this screen, wishing if there are more icons than the d...
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I have a request type that is shared among different projects. Is it possible to create a template from the request type?
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Hello, I am trying to build a Jira automation to help automatically populate a Jira Form. I can see that I can 'create a form', but not really on how to populate it. Currently, all the dat...
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The Filters ‘Save as’ function saves only the filter criteria, not the column settings. Is it possible to have different filter layouts with different columns? I need to export data with differe...
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I have a personal JWM project that keeps track of small tasks that relate to JSM issues that are assigned to me. When the two are linked, the JWM issues appear in JSM on the linked issue. Is it poss...
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Is there any impact if we directly upgrade to Xray Dc version of 7.2.2-i9 t o 7.4.1-i9 in Jira Dev v
we are upgrading to Jira Dev version: 9.4.14. but we have currently installed with Xray DC of the version of 7.2.2 -i9. after upgrading to Dev version 9.4.14, can we directly update to Xray DC versio...
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My organization is moving to Jira service manager cloud from a different ticketing system. We will primarily be receiving issues by email and given the nature of what we do, some of those requests wi...
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Hi, Summary I'm in the process of planning out a JSM implementation and want to get guidance on how to correctly implement ticket linking since JSM does not have the merge feature like other servic...
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O que preciso fazer de fato, qual a ordem, e como falo com alguém para saber se não vai ter nada de erro? Obrigado
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Hello Everybody, We are preparing to launch a new Electronic Health Record system and need a HIPAA-compliant service desk. We currently use Jira Service Desk for IT, HR, Communications, and Facil...
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Hello community, I am a new Admin to Jira Cloud. We are currently using rules to allow users to access Jira and when they login, they are provided a license. This rule looks at an LDAP group f...
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Hello Team, There are "N" numbers of agents in a group and when issue is assigned then the email notification should go to particular agent based on the organization selection and the agent is part ...
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Could someone assist on this please? We would like to add the field account manager and that clients chose their account manager when creating a ticket in the portal. Question is, how can we ...
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When using the CSM API to update a detail on an organization it returns an error "errorMessage": "Attribute does not exist" when trying to add a detail that doesn't already e...
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| July 11, 2025 4:42 AM PDT |