Community resources
Community resources
Community resources
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Jira Service Management
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Hi there, our goal is to add an (external) request participant to the ticket when the person is included in the CC email request. Our Financial Department is communicating with external clients wh...
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I am having issues with JSM as it is displaying an error message, which is shown in the attached screenshot.
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I am having issues with JSM as it is displaying an error message, which is shown in the attached screenshot.
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Hi all, We are currently evaluating Atlassian Intelligence for JSM. The evaluation process is taking quite some time as we cannot understadn properly the security measurment put in place and a...
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Hello, I'm trying to set a resolution for my 'DONE' status transition, but I'm not seeing the option after selecting the transition. I'm working with a Service Management project, General Service Ma...
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Hey, I created a Service project for my team and the board feature has been created but none of my team members can see the board or have excess to it - they do have access to the project and can ...
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I have a Team-managed (!) project with a few request types. My workflow is shared between some of the request types. I defined approval steps (agent assigns approvers, there's a dedicated field to ho...
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Hello, I would like to know if the manager is absent for an extended period of time, a replacement can be assigned to issue the approvals. Our approvers field is a custom field asset, ...
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Dear support, We are planning to migrate the Jira tickets to the Azure DevOps organization. below are the questions that arose for me. 1 While migrating the ticket number will clone...
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Hello, In Jira Cloud, the notification rules an enabled. I was able to send/receive a Test email as well, but when I create an issue, I do not receive the notification on email.
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We would like to display the description of the status in the portal so that the user has more information. Is it possible via an app or no?
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Hi. Since 15/1/2024, all ITSM tickets that have been reopened can no longer be found/searched on the customer portal as status open. They need to be searched as closed to find them. ...
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Hi, I want do migration all 500 tasks with API, I must fill up the all fields in my form, I got the return 400 b'{"errorMessages":["Invalid request payload. Refer to the REST API docum...
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We have SLA credits covered due to Atlassian incident. Can I use this credit to make purchases at Atlassian mall? Hoodies, mugs, etc.
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Hi, I am utilising a team managed Service Desk that has been taken over under the corporate enterprise agreement. If I check the logs via email occasionally I get failed requests. When I log...
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I want to make the status change conditional on when I add a comment towards the inside in an automa
I want to make the status change conditional on when I add a comment towards the inside in an automated rule. Right now, the status change is automatic for all comments, regardless of whether they a...
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Regarding confidential work Is it possible to only allow access to those involved in the issue?
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Hello, The following smart value condition, will it search in the last comment if it is an internal comment and not a public comment?
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When a customer navigates to "Requests" in the JSM portal, the default filter includes only unresolved tickets. Our customers would like to be able to see all of their tickets - both resolved and unr...
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I created a new cloud instance so I could begin migrating my company to a different domain name, architecture, etc essentially a restart. I turned on the Service Desk, and finished permissions (compa...
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I'm looking for advice on automating the assignment of a release version ID to an Object schema. This is to enhance governance by efficiently tracking the product version implemented by each client. ...
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Hello, I would like to link form fields to Jira fields but I don't know how to create new Jira fields. The idea is to be able to automatically fill in Jira fields, and to be able to set up automati...
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Hello Community, I can't seem to find many resources on this. I have seen Jira provide use cases briefly in videos and documentation Jira Asset Management being used for simple license management, b...
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Gostaria de saber como faço para cadastrar um aprovador no JSM
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I have enabled a Kanban board in a JSM project, but I am the only user who can see it. In a different project, I can see that Boards are enabled, but I am not able to view the board. I ha...
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Atlassian Community Events
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| 28 | |
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |