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My SLA Fields disappeared

Rodolfo Klemen
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February 20, 2024

Hi, 

it seems that for some reason the SLAs have disappeared from our tickets and are not shown in queues.

 

image.png

This is where they used to be in the forms

image.png

And in the configs they are still there

image.png

Can you please advise? What could have happened?

1 answer

1 accepted

5 votes
Answer accepted
Kate Pawlak _Appsvio_
Community Champion
February 20, 2024

I guess it can be connected with this incident: https://jira-service-management.status.atlassian.com/incidents/pp4chrl80ltq.

Rodolfo Klemen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 20, 2024

It seems to be, situation is now normal.

Thank you kindly for the feedback!

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