Community resources
Community resources
Community resources
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Jira Service Management
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Hi, Is there a way to customise what fields customers can see on our customer portal? I would like them to see who is assigned to the ticket, but currently it only shows the description and priorit...
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Hi, how can I add user to the JSM project so he would have an access only to one issue type on the project and the rest of issue types will be invisible to him (no access)
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Hi, I am currently trying to create a new request type. New requests should be assigned the status “Awaiting approval” and either user A or user B should be added as the approver. So far, I have on...
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I haven't found anything on this, so I think the only solution is to export/import. However, when I export using CSV and then import, none of the statuses or people are transferred, even though it's...
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Hi Team, I am trying to enforce a rule in Jira where a specific due date cannot be assigned to more than a set number of tickets (e.g., 10). Use Case Example: Ten tickets already have their due ...
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I deactivated all email requests in the project settings under Email to test whether this would only stop ticket submissions via email. This deactivated everything, including the sending of messages....
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In our office jira dashboard getting this prompt at top left no of days left ,upgrade. our office subscription in standard plan.please let me know what changes will take .
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Hello, I'm using "When a new issue is returned by a JQL query (V2)" as a trigger in some of my Power Automate flows. The trigger stopped working with the error message copied below: The requested ...
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I'd like to embed my service agent in a Slack channel to understand issues, generate answers using specific content from Jira cards from a specific board, and create new cards for the team when it's ...
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Hey, I have a solution in place that is attaching emails to tickets by downloading the email and attaching the file however as you can see from below it is saving them in a unreadable format that ...
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Hello, I was taking a class on using Atlassian and I was trying to create a new profile. The captcha kept saying I was failing, and I went through the loop several times, identifying bicycles, motorc...
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I have a JSM project where all internal requests related to issues come in, and then we create a respective linked issue in the project or the Scrum board where it goes. What I want is to be...
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In Customer Portal it is possible to show the "Priority" when the user open the ticket
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In a JSM project worked by many teams, is there a way to restrict Assignee based on a group-picker custom field set on the same work item? For example: If the group field is set to "Service D...
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I have a change type that appears two times in the pie chart with two different numbers. Ex: Type A 25 count and Type A 24 count. This is happening for two types particularly. I have looked into the ...
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Hi y'all, I wonder if it would be possible to recovery the portal group name from an issue type in order to display it or set as a new custom field in case the agent want to add it as a column on hi...
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...iving error 410 access blocked! Below the Queries (5 components) that I used in Power BI: URL: "https://NAME.atlassian.net/" meta [IsParameterQuery=true, Type="Any", I...
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I want to add new fields on the linked issue screen, but i cant find a way to do it on jsm. I notice this feature is possible on a software project, is there a way to activate it on jsm?
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I tried below code but getting below errors: import com.atlassian.jira.bc.project.ProjectService import com.atlassian.jira.bc.project.ProjectService.CreateProjectValidationResult import com.atlass...
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It is possible that allows users for a 1 organization only to see all the tickets for that 1 organization only? without changing the global settings? For ex. ABC comp can view all the existing ticke...
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Hello everybody, I would like to customize project backgroud, but I can find the possibility only on one jira software project, not in all other projects (jira or JSM, more ore less other 80 project...
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Hi everyone, In our Jira Service Management project, we would like to prevent sending a notification to the customer when a ticket transitions to a specific status, for example: “Facturé à 100%” (B...
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In Jira automation, we are currently passing tokens directly in the web request action. Is there a way to store these tokens in a central location (similar to a CMDB) and then reference them as smart...
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I have created a basic project and configured it according to my company’s requirements. The challenge I am facing now is that I need to replicate these same configurations across more than 100 exist...
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When I attempted to update the JQL in my Jira Pie Charts, I received a 410 error from the server. Error Message: Received the following HTTP error code from the server:410 Could you advise ...
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |