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Jira Service Management
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Currently, in order for someone to submit a help desk ticket through our Service Desk with JIRA, they need to be invited to join our Service Desk. Is there any way to make it so that anyone with our ...
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Hey! How can I add people from a specific Jira group to the ticket as "Request Participants"? Right now when I want to add users as "Request Participants" I use advanced edit in Automation to ...
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When I search for issues of a certain type and status, I can see 6 issues where an Assets object custom field is empty. However, when I add <CustomField> IS EMPTY to the JQL, I can now only s...
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Hi, I'm really impressed with the Virtual Agent but I'm trying to figure out if there is any way to get the virtual agent to take users through filling out a form as part of a request? Thanks Alex
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I'm looking for definitive explanation of how to use predefined variables to automate processes in Jira Service Management. The articles on this site do not answer my questions, as they are mostly n...
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We would like to have the SIGNUP button when we create new users open a specific page that will allow this process and assign the new created user to the appropriate groups. Sometimes that link sends...
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Its possible to remove all emails of my domain @skyinfotechltd.com from suppression list? Users are not receiving email notifications no of Jira when people answer tickets or tagged commen...
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We need an unlimited multi-level cascading field to support the way we do our work. We currently have a field which is 808 lines by 5 columns. It will continue to grow and expand over tim...
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For my JSM project I have allowed any logged in user with browse and assignable user permission, I am able to tag anyone using Jira in our organization with these permission but am not able assign ti...
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Having assigned more than one custom label to issues - How do I show all labels on every issue in the issue results list for a filtered search by default without clicking on the +1 icon for every iss...
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Hello everyone, I am trying to have different queues for each portal group, sadly im stuck. The way I have things setup right now is the following: 8 different portal groups for eac...
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The custom field mandatory validation is achieved by marking the respective fields as 'Required' in Field configurations. This Custom fields mandatory validation is not working if we try to create t...
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Hi everybody. Google play store requires app developers to provide users with a web page through which they can request to delete their user via a web form, to be used if they no longer have access ...
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How do we link the data for Laptops and Cellphones from Intune to Hardware assets under laptops and Cellphones: These are all under Schema Tree but we want to seperate the data
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Hey there, I have a problem with editing a custom field via Automation and I just can't see the problem. I checked other Community posts, scrolled through https://support.atlassian.com/cloud-aut...
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Hello, My client is having some kind of access issues when it comes to logging in to JIRA. The user is able to login to https://start.atlassian.com/ and see "their" products, however the ...
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I still have the same issue. I have set the workflow with All(Can be moved to any status). But for the approvals in JSM. We have like 2 approvals set it up and other status to open....
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I am getting nessus vulnerability for Strutus in my Jira server. " Apache Struts 2.5.0 < 2.5.33 / 6.0.0 < 6.3.0.2 RCE : aeatlcwdpl-i-123456789.XYZ.XYZ.net " Is there a way to ...
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How to include employees in the time report that havent filled their hours in at all. Now I only get the people in my report that filled in at least 1 hour.
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It should send an email directly to the email address entered in the form when I press 'reply to cus
I created the issue using Jira issue API and now I want when I click on 'Reply to Customer' I want to send an email directly In the description, I have all the form data, which you can see here&nb...
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Good afternoon, please help me, I’m trying to register for the free version, but an error is constantly displayed, can you help me? Something went wrong on our end. Please try again. If this kee...
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Hi, I'll ask even if I think I know the answer. Is it possible to activate viewer filters in a Dashboard? (so that the viewer could filter for assignee, reporter, and created date while viewing a d...
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Hi, We were configuring an identity provider through Azure AD, with 200 users synced through the primary identity provider ADFS on the same domain. The second identity provider was configure...
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Hi Team, account reactivation request. Case ID:- CA-2877983 Rehards Arulraj S
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Whenever a user creates or updates a Jira issue, notifications/emails are not being sent to the user
Whenever a user creates or updates a Jira issue, notifications/emails are not sent to the user. I tried sending a test mail to myself using the outgoing mail, but I received an error saying "Authent...
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Atlassian Community Events
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| July 24, 2025 12:26 PM PDT |